Travelocity Verified Review
"We were in town for training for my service dog. Upon check in the young man charged our card for a second time. The removal took about 30 minutes to process. The first room we were offered was filled with cigarette smoke. The second room had rust on the closet track from where there used to be a door and on the lamps and wall lights. The room smelled like it was just cleaned with bleach. Almost every night upon returning, there was loud music, some of the upper floor windows were open with people hanging out of them. People were in the parking lot doing drugs. Some people were just sitting outside on the curb. Every day and night we were hit with the hallways filled with cigarette, marijuana, food or incense smells. The water was tinged brown. There was a half roll of toilet paper in the room and the hair dryer did not work. There was no coffee available in the lobby or in the rooms. The beds were comfortable and clean, floors and walls were in need of an update but, clean. Hallways and outside were very dirty, trash and other personal items were frequently left out in the hallways. Staff was pleasant and tried to accommodate us but, the customers staying in this hotel treat it like a halfway house and not a business where people are traveling. Management did reach out and offered an apology and stated they would get in touch with travelocity to compensate us a portion of our stay. It has been 4 days and no contact yet."
A verified traveler stayed at Red Roof Inn & Suites Newnan
