Hotels on the River in New Port Richey

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New Port Richey hotels essential information

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Recent New Port Richey hotel reviews by fellow wanderers

Sailport Waterfront Suites

Sailport Waterfront Suites

4 out of 5
Posted 5 hours ago
Travelocity Verified Review
"I asked for a late check out and was told they would leave notes for the person in the morning. Found out from the manager in the morning they were completely booked and couldn't accommodate me. I was out to lunch with my family and they wanted us out by 1. I felt like I was being interrogated because the manager asked how was I at lunch if I just spoke with house keeping and she kept asking if I knew who I spoke to the night before. I never got the other person's name and didn't think I had to. When I went to check out the manager that was rude and unprofessional seemed very eager to tell me that the person I spoke to the night before was the night manager. That is very concerning to me that two managers treated a customer that way. If it was their mistake they should've figured something out. We had to leave at 2 pm and our flight was not until 7:30! Our vacation turned nightmare because of two "managers" that have zero customer service experience. I would recommend retraining or possibly new managers. The restaurant staff were amazing, the woman that checked us in was friendly and helpful , security and maintenance crew were awesome! But unfortunately we will not book there again due to the managers."
A verified traveler stayed at Sailport Waterfront Suites
Sailport Waterfront Suites