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"room had frig.and microwave " More

By a verified traveler on Tue 13 Jul 2021

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Hotel Description

3-star hotel near Pontchartrain Center, connected to the convention center

Near the airport

With a stay at this Kenner - Louis Armstrong International Airport hotel, you'll be well placed to visit Pontchartrain Center and Treasure Chest Casino, both within half a mile (1 km). Also, Esplanade Mall is within 3 miles (5 km) and Lafreniere Park is within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Free Internet, comfy beds

The 122 guestrooms feature comforts like Select Comfort beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Free WiFi, free wired Internet, and iPod docks are also available.

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$127* Per night/room Dec 12 - Dec 13

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn New Orleans Airport ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Garden Inn New Orleans Airport

Everyone (6) Couples (1) Family (3)
1 out of 5
Arrived after dark parking lot was not well lit, front entrance was filthy and several guest were smoking directly in front of the main entrance. We had to walk through a cloud of smoke to enter. Hotel was VERY noisy. Children / people running in the hall late at night. Doors slamming didn't get to sleep until after 2 am. Horrible night and waste. If this were a $39 / night it would still have been OVER PRICED. We spent $234.

Posted by on Nov 7, 2021

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Comment from Hotel Management

Nov 8, 2021 by Operations Manager

August, thank you for evaluating your stay at our hotel. We regret the inconvenience you encountered upon arrival. We are truly sorry your stay was not the positive experience you deserve and that the price did not meet your expectations. Please accept our apologies for the cleanliness issues you faced during your stay with us. We do not take such concerns lightly, and we will share your comments appropriately as we strive to improve our guest experience. We are also sorry for the noise disturbance you had because of the nearby guest. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Thank you, Rudy Ward, Operations Manager

5 out of 5
Ok stay

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 2, 2021 by Operations Manager

Michelle, thank you for rating your stay at Hilton Garden Inn New Orleans Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Thank you, Rudy Ward, Operations Manager

1 out of 5
I know a hurricane had just come through the area a few weeks prior to my stay and I understood the grounds being in disarray, I also realized (and understood) the hotel was full of displaced people. I checked into my room, went to the 2nd floor and was greeted by the smell of death...my room had mold/mildew on ceiling and drapes, crack in ceiling were it appeared water came in. Dogs were barking from every room. It appeared the carpet in halls had been wet and dryed, but the smell was unreal. Hilton SHOULD NOT have this hotel open for business. I spent less the five minutes in my room when i started having difficulty breathing from the smell, mold, mildew. I went down to front desk and checked out, lady at front desk was very nice. HILTON, YOU NEED TO CLOSE THIS HOTEL UNTIL REPAIRS ARE MADE.....I was so disappointed in the Hilton name.

Posted by on Sep 27, 2021

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Comment from Hotel Management

Sep 29, 2021 by Operations Manager

John, thank you for your recent visit and review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We are disappointed that we were not successful in providing this for you and that you left us earlier than expected. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Thank you, Rudy Ward, Operations Manager

4 out of 5
room had frig.and microwave

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 14, 2021 by Director of Sales/Acting General Manager

Thank you for choosing Hilton Garden Inn New Orleans Airport and sharing your experience. We are glad you liked many aspects of our hotel, and overall, your stay was enjoyable. It was a pleasure to have you as our guest, and we hope to see you again soon. Thank you, Constance Frazier Director of Sales/Acting General Manager

5 out of 5
Great stay for family wedding nearby Great location too

Posted by , from Covington, LA on Oct 4, 2020

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Comment from Hotel Management

Oct 5, 2020 by General Manager

James, thank you for choosing Hilton Garden Inn New Orleans Airport while you were attending a wedding in the area. We are happy to know you had a great time with us and that our location was ideal for your travel needs. We appreciate you being our guest, and we look forward to welcoming you again soon. Thank you, General Manager

4 out of 5
Average clean hotel. Plenty of parking. Bed was comfortable

Posted by on Jan 29, 2020

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Comment from Hotel Management

Jan 31, 2020 by General Manager

Thank you for choosing to stay at Hilton Garden Inn New Orleans Airport. We are happy you were pleased with most aspects of our hotel, especially our spacious parking and a comfortable bed. We appreciate your business and value your feedback. We hope to welcome you back whenever your travels bring you back to the area. Thank you, Fuoad Siddiquie, General Manager

5 out of 5

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 29, 2020 by General Manager

It was a pleasure having you as our guest at Hilton Garden Inn New Orleans Airport. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Thank you, Fuoad Siddiquie, General Manager

5 out of 5
Location and Cleanliness . Great place to stay easy to get to different places

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by General Manager

Thank you for the fantastic rating and excellent review of Hilton Garden Inn New Orleans Airport. We are delighted you found our location perfect for everything you wanted to do and see in the Crescent City, from the nearby Treasure Chest Casino to the French Quarter and everything in between. Thank you once more for letting us know how much you loved our spotless property, and we look forward to seeing you again when your travels bring you in our direction. Thank you, Tom Lott, General Manager

5 out of 5

New Orleans Trip

Pros: The staff at the front desk and the maids, who were cleaning the rooms.
Location: Casino across the street and only 15 minutes from downtown New Orleans. There is the Esplanade and Lakeside Malls within 10 minutes of the hotel.
Good Morning! You could ask for a better staff. I mean very hospitable with guest and their needs. The restaurant was off the chain. The food and drinks was excellent. The maids joked and provided professional service to me and my friends. I have added this hotel is a place to stay when I go back home. Yes, it may not be in the city but the drive is not bad. Approxmately 15 minutes from downtown New Orleans.

Posted by , from Cambridge, MD on Oct 6, 2015

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Comment from Hotel Management

Dec 1, 2016 by Front Office Manager

We are delighted to learn that you enjoyed your recent stay with us. Comments like yours continue to motivate and inspire us to provide an outstanding guest experience. We hope to see you again when your travels bring you back to the New Orleans area!

3 out of 5
We had left something in the room after leaving. After calling a few times they said they had it and would mail it to us. We never seen the items.

Posted by on May 27, 2015

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Comment from Hotel Management

Jun 2, 2015 by Amy

Thank you for taking time to review our hotel. Let me apologize that our staff did not get your items back to you as you expected. If you contact me I will be happy to see if I can locate your items and get them sent to you right away.We do hope you will give us another chance if you are ever in our area again. If you do come to our area again and would like a reservation please contact me personally I would love to be able to help you. Warmest Regards, Amy Stettner

About the Hilton Garden Inn New Orleans Airport

Location 4535 Williams Blvd, Kenner, LA 70065

Property Features

Hilton Garden Inn New Orleans Airport offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 1650 square feet (153 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New Orleans Airport. Self parking is free. Smoking is allowed in designated areas at this 3-star Kenner hotel.

  • 1 building
  • 122 guestrooms or units
  • 3 levels
  • 1650 sq ft of conference space
  • 153 sq m of conference space
  • Built in 2000
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn New Orleans Airport offers 122 accommodations with iPod docking stations and safes. Select Comfort beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Kenner hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Select Comfort beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

The Garden Grille and Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 12.95 for adults and USD 6.95 for children (approximately)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Airport New Orleans
  • Hilton Garden Inn New Orleans Airport
  • Hilton Garden Inn New Orleans Hotel Airport
  • Hilton Garden Inn New Orleans Airport Hotel Kenner
  • Hilton Garden Inn New Orleans Airport Hotel
  • Hilton Garden Inn New Orleans Airport Kenner
  • Hilton Kenner
  • Hilton Garden Inn Kenner
  • Kenner Hilton Garden Inn
  • Hilton New Orleans Kenner
  • Hilton Garden Inn New Orleans Airport Hotel
  • Hilton Garden Inn New Orleans Airport Kenner
  • Hilton Garden Inn New Orleans Airport Hotel Kenner

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.