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4.2 out of 5

"Even though we had to leave before breakfast, Thor had a go bag for us with fruit, water, and a granola bar. " More

By a verified traveler on Fri 14 Feb 2020

Hotel Description

Kenner hotel in Kenner - Louis Armstrong International Airport area

Near the airport

A stay at this Kenner - Louis Armstrong International Airport hotel places you within 6 miles (10 km) of Pontchartrain Center and 9 miles (15 km) of Treasure Chest Casino. Also within 9 miles (15 km) are Destrehan Plantation and Clearview Mall.

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like continental breakfast and free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 70 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Pillowtop beds, MP3 docks, and premium bedding are also available.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$64* Per night/room Jul 12 - Jul 13

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus New Orleans Airport Hotel ratings based on 32 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus New Orleans Airport Hotel

Everyone (18) Couples (4) Family (14)
2 out of 5
One ice machine only in the lobby. Shuttle service was totally unacceptable! Waited for over an hour at the airport. Nearly 45 minutes after calling to see when a shuttle would be coming around! Check in person was surly and rude, not welcoming in any way

Posted by on Feb 18, 2020

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Comment from Hotel Management

Apr 1, 2020 by Selena R

We're sorry to hear about your stay. At Best Western Plus MSY we strive to provide the best customer service possible. Thank you for your feedback!

2 out of 5
Our room was dirty with white stuff all over the carpet and tile, but we were so tired we just dealt with it since we wouldn’t be staying long at all. Luckily the shuttle was on time.

Posted by on Feb 17, 2020

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Comment from Hotel Management

Apr 1, 2020 by Selena R

Thank you for your review!

5 out of 5
Even though we had to leave before breakfast, Thor had a go bag for us with fruit, water, and a granola bar.

Posted by on Feb 14, 2020

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Comment from Hotel Management

Apr 1, 2020 by Selena R

We're happy to hear you enjoyed your to-go breakfast! See you again soon!

5 out of 5
It was me and my elderly mother and the owner was so accommodating to help and watch out for us. We had used Uber there is a error in billing and we were sitting in the car longer then normal he was standing outside. When we came back into the hotel he asked if everything was ok.. His staff is friendly and helpful I would stay there again on our next visit to NOLA..

Posted by on Feb 4, 2020

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Comment from Hotel Management

Apr 1, 2020 by Selena R

Thank you for this review! Our staff strive to provide high quality customer service to all of our guests! We hope to see you again soon!

3 out of 5
The type of room ordered was not the room we received. The lady at the desk said there was nothing we could do because it was booked through Travelocity. We were not looking for an upgrade just the room booked.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Apr 1, 2020 by Selena R

Thomas, unfortunately with third party bookings our staff are not able to modify your reservation. We recommend you book on the Best Western website to ensure complete, accurate reservations. We hope this helps and that you stay with us again soon!

4 out of 5

Posted by on Jan 27, 2020

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Comment from Hotel Management

Apr 2, 2020 by Selena R

Thank you for your review!

5 out of 5
It was clean and updated. A good value for the price

Posted by on Jan 6, 2020

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Comment from Hotel Management

Apr 2, 2020 by Selena R

Thank you for your review! See you again soon!

4 out of 5
Everything was fine. Room was nice. Staff was very nice and helpful.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Apr 2, 2020 by Selena R

Thank you for your review! See you again soon!

4 out of 5

Posted by on Dec 3, 2019

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Comment from Hotel Management

Apr 2, 2020 by Selena R

Thank you for your review! See you again soon!

5 out of 5

Posted by on Oct 23, 2019

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Comment from Hotel Management

Apr 3, 2020 by Selena R

Thank you for your review! We hope to see you again soon!

About the Best Western Plus New Orleans Airport Hotel

Location 189 W Airline Dr, Kenner, LA 70062

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus New Orleans Airport Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 450 square feet (42 square meters) and includes a conference center. A roundtrip airport shuttle is free (available on request). The business-friendly Best Western Plus New Orleans Airport Hotel also features gift shops/newsstands, complimentary newspapers in the lobby, and a fireplace in the lobby. Self parking is free. This Kenner hotel is smoke free.

  • 70 guestrooms or units
  • 3 levels
  • 450 sq ft of conference space
  • 42 sq m of conference space
  • Built in 2016
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) (3.5 km / 2.2 mi)
  • Property shuttles: Free airport shuttle; cruise terminal shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Best Western Plus New Orleans Airport Hotel offers 70 air-conditioned accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Kenner hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Airport shuttle service is available on request from 5 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Airport shuttle service is offered on request from 5 AM to 11 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of We Care Clean - Best Western guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of We Care Clean - Best Western guidelines.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean - Best Western
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 8 per day
  • Early check-in fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus New Orleans Airport Hotel Kenner
  • Best Western Plus New Orleans Airport Kenner
  • Hotel Best Western Plus New Orleans Airport Hotel Kenner
  • Kenner Best Western Plus New Orleans Airport Hotel Hotel
  • Best Western Plus New Orleans Airport Hotel Kenner
  • Best Western Plus New Orleans Airport Kenner
  • Best Western Plus New Orleans Airport
  • Hotel Best Western Plus New Orleans Airport Hotel
  • Best Plus New Orleans Kenner
  • Plus New Orleans Hotel Kenner
  • Best Western Plus New Orleans Airport Hotel Hotel
  • Best Western Plus New Orleans Airport Hotel Kenner
  • Best Western Plus New Orleans Airport Hotel Hotel Kenner

You should know

  • Best Western Plus New Orleans Airport Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8 AM to 10 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.