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4.1 out of 5

"When booked was led to believe there was airport shuttle. Flight did not arrive until late. Called for pickup was told we need to get another way to ... " More

By a verified traveler on Fri 13 May 2022

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Hotel Description

Hotel perfectly located for exploring Kenner - Louis Armstrong International Airport

Kenner - Louis Armstrong International Airport stay

A stay at this Kenner - Louis Armstrong International Airport hotel places you within 6 miles (10 km) of Pontchartrain Center and 9 miles (15 km) of Treasure Chest Casino. Clearview Mall is within 9 miles (15 km) and Lakeside Shopping Center is within 12 miles (20 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$94* Per night/room Nov 3 - Nov 4

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus New Orleans Airport Hotel ratings based on 35 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus New Orleans Airport Hotel

Everyone (16) Couples (5) Family (18)
3 out of 5
When booked was led to believe there was airport shuttle. Flight did not arrive until late. Called for pickup was told we need to get another way to hotel. Had to rent a car at added cost.

Posted by , from COLORADO SPRINGS on May 13, 2022

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Comment from Hotel Management

Jul 24, 2022 by Best Western Plus

Jean, we apologize for this inconvenience. We had to temporarily suspend this service due to mechanical errors. Thank you for your understanding! We hope to see you again soon!

5 out of 5
The check in was simple & the staff was very nice. It’s very clean & my room was spacious & comfortable.

Posted by , from Ocean Springs on May 4, 2022

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Comment from Hotel Management

Jul 24, 2022 by Best Western Plus

Thank you for leaving this review Darlene, we go out of our way for our guests like yourself! We hope you come back and see us soon.

1 out of 5
The rooms were dirty. The chairs in the rooms were dirty, the seats and arm rests. The carpet didn't look like it had been vacuumed in months. Changes rooms 3 times. Disgusting and outrageous for $300 per night!!!

Posted by , from Molina on Apr 1, 2022

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Comment from Hotel Management

Apr 4, 2022 by Terri S.

Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We hope to see you again someday and to transform your opinion of our hotel and service.

5 out of 5

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jul 31, 2022 by Best Western Plus

Thank you for your rating!

4 out of 5
Clean hotel, nicely kept up!

Posted by on May 20, 2021

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Comment from Hotel Management

Jul 31, 2022 by Best Western Plus

Thank you for this review!

3 out of 5
Lady that was in charge of the evening of April 14 was not helpful at all, employee should be trained to help visitors who are out of town when visitors ask for help or direction. She was very sarcastic when I ask for help.

Posted by on Apr 16, 2021

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Comment from Hotel Management

Jul 31, 2022 by Best Western Plus

We are sorry to hear about this unfortunate situation you were in. We have since hired more local employees to help ensure we are able to help our guests to the best of our ability!

5 out of 5
Most of the staff were very friendly and accomodating...went out of their way to help!

Posted by on Mar 21, 2021

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Comment from Hotel Management

Aug 7, 2022 by Best Western Plus

Our guests are our top priority and we are happy to have been able to provide you with exemplary service! Thank you for choosing Best Western, we hope to see you again soon!

5 out of 5
Very clean. Great precautions in place to keep everyone safe. Thank you!

Posted by , from LA, CA on Jul 15, 2020

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Comment from Hotel Management

Aug 18, 2022 by Best Western Plus

Thank you for your review! We hope to see you again soon, Luke!

2 out of 5
One ice machine only in the lobby. Shuttle service was totally unacceptable! Waited for over an hour at the airport. Nearly 45 minutes after calling to see when a shuttle would be coming around! Check in person was surly and rude, not welcoming in any way

Posted by on Feb 18, 2020

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Comment from Hotel Management

Apr 1, 2020 by Selena R

We're sorry to hear about your stay. At Best Western Plus MSY we strive to provide the best customer service possible. Thank you for your feedback!

2 out of 5
Our room was dirty with white stuff all over the carpet and tile, but we were so tired we just dealt with it since we wouldn’t be staying long at all. Luckily the shuttle was on time.

Posted by on Feb 17, 2020

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Comment from Hotel Management

Apr 1, 2020 by Selena R

Thank you for your review!

About the Best Western Plus New Orleans Airport Hotel

Location 189 W Airline Dr, Kenner, LA 70062

Property Features

Best Western Plus New Orleans Airport Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 450 square feet (42 square meters) and includes a conference center. The business-friendly Best Western Plus New Orleans Airport Hotel also features gift shops/newsstands, complimentary newspapers in the lobby, and a fireplace in the lobby. Self parking is free. This Kenner hotel is smoke free.

  • 70 guestrooms or units
  • 3 levels
  • 450 sq ft of conference space
  • 42 sq m of conference space
  • Built in 2016
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Cruise terminal shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Best Western Plus New Orleans Airport Hotel offers 70 air-conditioned accommodations with MP3 docking stations and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Desk chair

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 8 per day
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus New Orleans Airport Hotel Kenner
  • Best Western Plus New Orleans Airport Kenner
  • Hotel Best Western Plus New Orleans Airport Hotel Kenner
  • Kenner Best Western Plus New Orleans Airport Hotel Hotel
  • Best Western Plus New Orleans Airport Hotel Kenner
  • Best Western Plus New Orleans Airport Kenner
  • Best Western Plus New Orleans Airport
  • Hotel Best Western Plus New Orleans Airport Hotel
  • Best Plus New Orleans Kenner
  • Plus New Orleans Hotel Kenner
  • Best Western Plus New Orleans Airport Hotel Hotel
  • Best Western Plus New Orleans Airport Hotel Kenner
  • Best Western Plus New Orleans Airport Hotel Hotel Kenner

You should know

  • Pool access available from 8 AM to 10 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.