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"Welcome atmosphere with pleasant employees. Nice clean and comfortable room. Had to depart one day early and still got extremely pleasant desk clerk ... " More

By a verified traveler on Sat 24 Feb 2018

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Hotel Description

Hotel near Guadalupe River in New Braunfels

In New Braunfels

You'll find Guadalupe River and Gruene Hall within 3 miles (5 km) of this New Braunfels hotel. Lake Dunlap and New Braunfels Conservation Society are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 61 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include pillowtop beds, free local calls, and hair dryers.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$78* Per night/room Dec 26 - Dec 27

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Inn & Suites ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Inn & Suites

Everyone (7)
1 out of 5

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 12, 2020 by BL

I'm sorry to know that we did not provide you with the exceptional experience we strive for every day. Please know that I will be taking the necessary actions to improve our services. I apologize again for your disappointment.

5 out of 5

Nice motel with easy access to everything

Pros: Convenent
Welcome atmosphere with pleasant employees. Nice clean and comfortable room. Had to depart one day early and still got extremely pleasant desk clerk who went out of her way to make sure I got snacks from the breakfast bar prior to leaving. Very nice customer relations.

Posted by on Feb 24, 2018

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3 out of 5

Nice except for the roach

The hotel was decent. The room was a good size and the beds were very comfortable. We were there from a Sunday until friday. The second night, I went to the bathroom and there was a huge cockroach crawling on the counter next to the toilet. I am terrified of roaches. Needless to say, there was no going to sleep so I went to the front desk around midnight, to ask for bug spray which they don't have. The man working the desk came back to the room to catch the toach. It crawled beh I ND the mirror and the guy had to pour water behind the mirror to get it to come out but it went back behind it again. He offered to move us to another room and I was in the process of moving stuff out of the bathroom when I noticed the roach had crawled into the shower. The guy came back and caught it. We stayed in the room but I was always a but aprehensive about going into the bathroom and constantly checked before going in to make sure there were no more roaches. I can honestly say that that has never happened to me at any hotel ever. Other than that, it was nice.

Posted by , from houston tx on Jul 1, 2017

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Comment from Hotel Management

Jul 8, 2017 by Becky A. Guest Relations Manager

My apologies to you and your family. We pride ourselves on being extremely clean as all of our rooms are thoroughly checked before we rent any room. In addition, we regularly treat our rooms and property with pest control services. I assure you that these are isolated incidences and are not common in our operations. Had we known about it during your stay we would have immediately taken steps to correct the situation for you. I hope to you see you again soon, so we can prove to you that our guests are our priority. Thank you for choosing to stay with us here at the Best Western Inn & Suites.

2 out of 5

Good beds

Banana left behind the tv, door didn't shut. Carpet stained and loose. Drywall repair in bathroom. No bed made Sunday. Surly staff towards guests. Paid $122 should be $80. A non typical BW experience.

Posted by on Mar 14, 2017

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Comment from Hotel Management

Mar 16, 2017 by Becky

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We did issue you a $50.00 dollar gift card. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4 out of 5

Very close to Grune,Tx . Excellent staff

Stayed overnight. Great place, clean and would book another stay in the future.

Posted by on Oct 12, 2015

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4 out of 5

Nice stay

I had a great experience, the breakfast was good. I wouldn't recomend the smoking rooms that are a bit cheeper, they are in the back of the hotel and smell bad for a non-smoker. I changed my room for a non-smoking room for a extra $20.

Posted by on Aug 11, 2015

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4 out of 5

Best Staff

Pros: The breakfast and the staff
The staff was very helpful and friendly. I was impressed with each and every staff member.

Posted by on Aug 8, 2015

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1 out of 5

Under going renovation. Oct.28

Pros: Free breakfast, Close restaurants
Cons: Noisy
I was treated very well by the young woman who helped me to change rooms, but the hotel did not suit me due to its being in a state of chaos in renovation. Otherwise it is probably okay for a brief visit as mine was.

Posted by , from Maryland on Oct 31, 2012

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4 out of 5

Had a good night

Pros: Free breakfast
I would recommend it. Good breakfast. Wireless internet not too good.

Posted by on Apr 14, 2011

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5 out of 5

Basic Accommodations in a busy spot

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
This hotel is located in a very busy area, right next to a highway, but surprisingly it was not noisy. Granted, we had a room near the rear! Sitting by the pool in the front of the motel was very noisy.The room was large and furnished with the basic needs. WiFi was slow, but available. Breakfast was very good; we were there for 7 nights and found enough to provide variety. The waffles were awesome! We felt that this was a really good option for the money.

Posted by on Apr 12, 2011

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About the Best Western Inn & Suites

Location 1493 N I-H 35, New Braunfels, TX 78130-2816

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Inn & Suites offers its guests an outdoor pool and a spa tub. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 700 square feet (65 square meters) and includes a conference center. The business-friendly Best Western Inn & Suites also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available. Smoking is allowed in designated areas at this New Braunfels hotel.

  • 61 guestrooms or units
  • 2 levels
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Inn & Suites offers 61 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

An outdoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • Best Western Inn New Braunfels
  • Best Western New Braunfels
  • Best & Suites New Braunfels
  • Best Western Inn & Suites Hotel
  • Best Western Inn & Suites New Braunfels
  • Best Western Inn & Suites Hotel New Braunfels

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.