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Hotel de l'Ecluse

3.0 star property
3-star hotel perfect for exploring Neuchatel

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Photo gallery for Hotel de l'Ecluse

Reception
Daily buffet breakfast (CHF 18 per person)
Premium bedding, minibar, individually decorated, desk
Interior
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Laundry
  • Pet friendly

Explore the area

View in a map
Rue De l'Ecluse 24, Neuchatel, NE, 2000
  • Chateau de Neuchâtel
    ‪3 min walk‬
  • Lac de Neuchatel
    ‪5 min walk‬
  • Neuchatel Botanical Garden
    ‪11 min walk‬
  • Bern (BRN-Belp)
    ‪55 min drive‬

Room options

View all photos for Classic Double Room Single Use, 1 Queen Bed

Premium bedding, minibar, individually decorated, desk

Classic Double Room Single Use, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room

Double Room | Premium bedding, minibar, individually decorated, desk

Double Room

  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Neuchatel

Heart of Neuchatel.Your stay at this hotel will put you steps from Chateau de Neuchâtel and a 5-minute walk from Prison Tower. Galerie Quint-Essences and Place Pury are also within half a mile (1 km).

What's nearby

  • Chateau de Neuchâtel - 3 min walk - 0.2 miles
  • Lac de Neuchatel - 5 min walk - 0.3 miles
  • Place Pury - 6 min walk - 0.4 miles
  • Casino Neuchatel - 11 min walk - 0.6 miles
  • Neuchatel Botanical Garden - 11 min walk - 0.6 miles

Getting around

  • Neuchâtel Station - 13 min walk
  • Geneva International Airport (GVA) - 74 min drive

Restaurants

  • ‪La Turquoise Snack Bar - ‬4 min walk
  • ‪Le Charlot - ‬5 min walk
  • ‪Café du Cerf - ‬4 min walk
  • ‪Walder - Confiseree Chocolaterie - ‬4 min walk
  • ‪Apotheca Pure Food - ‬6 min walk

About this property

Hotel de l'Ecluse

3-star hotel perfect for exploring Neuchatel
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel de l'Ecluse.

This 3-star Neuchatel hotel is smoke free.

  • 22 guestrooms or units
  • 5 levels
  • 2 buildings
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel de l'Ecluse offers 22 accommodations with minibars and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

This Neuchatel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Reception

Hotel Touring au Lac

  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Laundry
4.1 out of 5, Very Good, 394 reviews
$115 nightly
The price is $129
Sep 21 - Sep 22
Total with taxes and fees
Hotel Touring au Lac

Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking; discounts available
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • Elevator (43 inch wide door)
  • Well-lit path to entrance

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 40.0 per night.
  • Cribs (infant beds) are available for CHF 40.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 18 per person
  • Pet fee: CHF 25 per pet, per day
  • Service animals are exempt from fees
  • Kitchen/kitchenette fee: CHF 5 per day
  • Crib (infant bed) fee: CHF 40.0 per day
  • Rollaway bed fee: CHF 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

de l'Ecluse Neuchatel
Hotel de l'Ecluse
Hotel de l'Ecluse Neuchatel
Hotel l'Ecluse Neuchatel
Hotel l'Ecluse
l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel
Hotel de l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel Neuchatel

Frequently asked questions

How close is Hotel de l'Ecluse to the airport?

Hotel de l'Ecluse is 45.5 mi (63-min drive) away from the Bern (BRN-Belp) airport, the closest popular airport to the property.

Does Hotel de l'Ecluse have an airport shuttle?

Airport shuttle services are not available at Hotel de l'Ecluse.

Does Hotel de l'Ecluse offer free breakfast?

Free breakfast isn’t provided at Hotel de l'Ecluse, but buffet breakfast is offered for a fee of CHF 18 per person. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Hotel de l'Ecluse?

No, there is no casino at this hotel, but Casino Neuchatel (13-min walk) is nearby.

What time is check-in at Hotel de l'Ecluse?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Hotel de l'Ecluse?

Free parking is not available at this hotel.

Does Hotel de l'Ecluse have a pool?

Hotel de l'Ecluse does not have a pool.

Does Hotel de l'Ecluse have a spa?

There are no spa services available at this hotel.

How close is Hotel de l'Ecluse to downtown Neuchatel?

Hotel de l'Ecluse is 0.3 mi away from Neuchatel.

Hotel de l'Ecluse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 118 reviews
Rating 8 - Good. 51 out of 118 reviews
Rating 6 - Okay. 10 out of 118 reviews
Rating 4 - Poor. 3 out of 118 reviews
Rating 2 - Terrible. 2 out of 118 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Stayed 3 nights in May 2025

10/10 Excellent

isabelle

Stayed 1 night in Jun 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
Stayed 1 night in Jun 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Neuchatel

I came here for a conference. This hotel is wonderful. It is a 10 to 15 minute walk to/from the train station. The service is great, and it is very clean. I did not have the breakfast, so I cannot comment on it. There is a small kitchenette in the room, and you can get equipment (pans, pots, utensils, plates, etc.) at the front desk. They are happy to provide what you need. There is a nice grocery next store. The hotel is very close to the lake and this pedestrian area of town - 5 minutes away.
Stayed 5 nights in Sep 2018

4/10 Poor

Janetta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Blank!

Hotel double booked us so we had to go somewhere else. Not impressed!
Stayed 2 nights in Jun 2017

10/10 Excellent

Kevin William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very comfortable,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alain d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and well run

Friendly, clean, efficiently run

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

guillaume, rennes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pleasant in the city centre

good one night stay for professional purpose

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Never again

Arrived at Midnight and no reception is there. No AC in hotek and no screen on windows. It was 90F. I ched out in the morning and paid one night penalty. Absolutely horrible.

10/10 Excellent

Stephany, HOUSTON TEXAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK

Very ok for short trips. Tiny (!) TV on the floor, low window. Clean.

8/10 Good

Simon, Stokeinteignhead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Rooms we well equipped and up to date. Service was excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Good location, nice quaint room, very clean.

6/10 Okay

Working at PMI, UK

Disliked: Property conditions & facilities

Good Location OK Hotel

It had a good location average hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
We stayed in Hotel L'Ecluse overnight to catch an early train to Paris. Location was not ideal for that purpose (not within walking distance from train stainion with luggage) but other hotels were fully booked. Our room was small but comfortable. Hotel has no parking and no accessible entrance, we've got to carry heavy luggage upstair from street to the hotel enterance. It was noisy early in the morning and it was noisy till late night because of proximity of railroal tracks. Staff speaks English and was helpful during our stay: provided extra cups and tea pot to make tea in the room, arranged taxi. Bed and linen were very clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

aline

Liked: Cleanliness, property conditions & facilities

Satisfactory stay

Nothing outstanding

8/10 Good

Daniel, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Simple, and Inexpensive

Hotel de l'Ecluse is quite nice when visiting Neuchatel for either business or pleasure. I travel to Neuchatel about twice a year for business and always stay there, although I would not hesitate to stay on vacation. The rooms are very simple and efficient. A characteristically European bed and bathroom await (not overly large, but not cramped). The free wifi is really nice in a continent where everything is quite expensive. The staff is very friendly and speak English, although a minimal amount of French goes a long way. The breakfast is pleasant and I usually get it. The city attractions are a very short walk and there are a few very nice restaurants very close by. The area is not dodgy at all, just use common sense and you will be fine. The bus line is quite handy and the Ecluse stop is 1/2 block away. Do not let the proximity of the train tracks on a satellite view scare you, they are about 60 feet up in elevations and Swiss trains are ultra-quiet. I had a room facing the tracks and had to *try* to detect when a train would pass.

10/10 Excellent

Andrea

Stayed 2 nights in May 2025

10/10 Excellent

Marco

Stayed 2 nights in Apr 2025

8/10 Good

Agnès

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Business traveler
Liked: Amenities
Cosy hôtel, bien situé au centre, près parking bon prix, bon rapport Q/P
Stayed 2 nights in Mar 2025

10/10 Excellent

Marco

Stayed 2 nights in Mar 2025