4/10 Poor
Bridget
Traveled with family
Jun 14, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We just spent 10 terrible nights at the Westin in St Thomas and I am heart broken it was such a terrible hotel experience. The whole hotel is having an AC issue and has been for at least a few weeks.Also, the service is horrible every where at the resort. Every interaction was difficult with the staff. They are short staffed so the staff has a chip on their shoulder at all times and it made it so hard to relax and enjoy the trip. Our trip was to celebrate my daughters law school graduation and her upcoming clerkship with a federal judge and I put so much time, effort and money to make it a wonder trip and we could of stayed at a holiday inn express and has a cleaner room and better service. The pool area and common areas are filthy. Cobwebs were all over the railings. There is no food and beverage service at the pool and one day they even closed the pool bar for a private party and set up a makeshift bar with a folding table but of course the drinks were still $15 a pop. They ran out of towels every afternoon and could if cared less. On Friday and Saturday there was someone serving at the beach but they came and went every few hours so you couldn't relax and rely on it. The elevators were very slow and there were roaches in the elevator on multiple occasions. The 3 restaurants were very limited with almost no fruit and vegetables options that were fresh. There is only one place to get breakfast and it was buffet and not good either.