8/10 Good
Amelia G.
Apr 22, 2024
Liked: Cleanliness
Fine but room to improve
The neighborhood is lovely, the location is convenient, and the beds were comfortable. Those advantages might outweigh the issues below. But there are too many issues entirely under the control of the owner/manager for this to be called a “5 star” (or I suppose now “10 star”) experience, especially since I see some of these issues in reviews going back years.
Starting with arrival, the instructions were comically wrong—and when informed of this, Grand Welcome (which has been great at other properties) did not answer the phone and then responded with total nonsense. Thanks to the neighbor who sees this every time for cluing us in. The promised sofa bed is broken and unusable (there was a twin cot that worked for our purposes, thankfully). The bathroom tub is ancient and the drain fixture is basically rotting away. The outside cushions are moldy and stained. The king bed has popped springs on the side right where one wants to sit. There are lots of champagne flutes, but no drinking glasses. You also may or may not love the “charms” of an old house (creaky floors, cranky windows, doors that don’t stay where you put them, and there’s never an outlet where you want one).
So overall it was fine, it really was. We enjoyed our time. But perfect reviews suggest to me there's nothing to improve, and that's just not true here.
Amelia G.
Stayed 5 nights in Apr 2024