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"We were told by family that it was in a rough area after we made the reservation, but that didn't affect our stay. The hotel is older and could use s ... " More

By a verified traveler on Mon 20 May 2019

Hotel Description

Hotel near Rivergate Mall in Goodlettsville

Heart of Goodlettsville

You'll be within 2 miles (3 km) of Rivergate Mall and 9 miles (15 km) of Nashville Toy Museum with a stay here. Nissan Stadium is within 12 miles (20 km) and Country Music Hall of Fame and Museum is within 16 miles (25 km).

Free perks

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 80 guestrooms also offer free WiFi and plasma TVs with satellite channels. Other amenities include microwaves, premium bedding, and coffee/tea makers.

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$73* Per night/room Aug 31 - Sep 1

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Comfort Suites At Rivergate Mall ratings based on 13 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Suites At Rivergate Mall

Everyone (4) Couples (1) Family (1)
2 out of 5
We paid almost 200$ for a hotel that should be a 100$ or less. The ratings were 4.2 and it was not. The carpets were all stained the elevator sounded like it was falling apart. We got into the room coffee grounds still in the sink, the pull out couch was all stained, the bed had stains there were hair all over it, it did however smell clean and didn't see any bugs. The air conditioning unit did get cool enough but it was coming apart and little bugs were crawling around it. The tub was small and very curved and the toliet when flushed whinned and cried when filling back up, it also felt like we were sitting on thr floor when using it.

Posted by on Jul 25, 2021

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5 out of 5

Posted by on Jun 6, 2020

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3 out of 5
We were told by family that it was in a rough area after we made the reservation, but that didn't affect our stay. The hotel is older and could use some remodeling. The thing I noticed most was the bathroom with dirty tile in the corners and a bad finish in the tub. You get what you pay for, and we were only there 12 hours.

Posted by on May 20, 2019

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4 out of 5

Nice, clean hotel. We would stay there again.

Pros: friendly and clean, close to main roads, lots of convenient places to eat and shop
Cons: the lobby frig was out of bottled water for 4 of our 5 days, there were small bottles in some of the vending areas tho.....very minor non-issue! lol
Location: Family in the area so we have been to Nashville before. 1st time staying here, but will be back again!
The hotel was clean and nice. Breakfast was good, the prep person kept dining and food area tidy, food serving dishes were full and hot. The hotel was full of guests, but the staff ran things smoothly, even when we requested to stay over an extra Saturday night. Close to dining and shopping, located on main roads for ease of travel, just a short drive to the attractions we were going to and the family we were visiting in Madison. Some traffic noise, due to the location, but it was minor and didn't bother us at all. We didn't use the pool or exercise room, but peeked in and the areas were clean and well maintained. Will stay again and recommend to others.

Posted by , from Iowa on Apr 24, 2017

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5 out of 5

Great Hotel

The hotel was perfect for our soccer weekend! The pool was very nice for the boys to swim and the rooms were very clean and comfortable. I would stay at this hotel again and it was close to a lot of restaurants.

Posted by on Apr 26, 2016

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4 out of 5

Convenient location

Pros: Liked the front desk staff, very helpful and courteous.
Cons: The rooms need updating.
Location: Close to the freeway, close to the mall, plenty of dining options.
Very nice staff, clean rooms, ok continental breakfast. The rooms are a little dated and worn. Very close to a nice mall and plenty of dining options.

Posted by , from Colorado on Oct 6, 2015

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4 out of 5

Decent stay

Pros: Free breakfast, Free Internet
Cons: Noisy
Overall a decent stay but they has a tour bus full of guest during our stay. Large groups moving at once with one elevator. Breakfast was loud and crowed but decent. Group was loud when moving throughout the hotel

Posted by , from Indiana, USA on Oct 17, 2012

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3 out of 5

only if you must

Pros: Free breakfast, Close restaurants, Free Internet
Cons: Noisy
I was looking for a suite, with som kitchen facilities (microwave, refrigertor) and this seems to be the only one in this area If you must take it, othererwise look elsewere.

Posted by , from asheville, nc on Sep 25, 2012

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3 out of 5

Desperately needs remodeled, but clean sheets & bathroom

Old, sagging, stained upholstery & chipped, dented, & re-glued wood furniture. Ripped & rippled carpeting. That said, the air-conditioning worked fine, TV was small but had great resolution, and things were otherwise clean. Pillows were nice. Sofa bed was unusable - we pulled in an air mattress from the car. Oh yeah - the tub bottom is curved, such that it's hard to stand in it ;my son slipped and fell in it; I suppose that's to discourage excessive water use in the shower.

Posted by on Jul 19, 2009

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3 out of 5

Bad access to parking lot

About average for bed comfort, room cleanliness, staff and hotel appearance. The pool was larger than most hotels and had windows that looked out to the road. Fresh Belgian waffles are available with the continental breakfast. My biggest complaint is the location. You can only enter the driveway from the south lanes of Rivergate Pkwy, and I had to drive a couple miles up the road to double back to the enterance. There is a gas station next to the hotel, and you are able to turn into the gas station from the north lanes and drive through their pumps to the hotel parking lot, but that's difficult if there are cars at the gas pumps. For average comfort and value, I'll look for a hotel that is more convenient.

Posted by on Aug 25, 2007

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About the Comfort Suites At Rivergate Mall

Location 621 Rivergate Pkwy, Goodlettsville, TN 37072

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Suites At Rivergate Mall offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available. Barbecue grills, gift shops/newsstands, and a picnic area are also featured at the business-friendly Comfort Suites At Rivergate Mall. Free self parking is available. This Goodlettsville hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Nashville International Airport (BNA) (30.8 km / 19.2 mi)
  • Parking: Free self parking

Room Amenities

Comfort Suites At Rivergate Mall offers 80 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Plasma televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Goodlettsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Plasma television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 50.0 per stay.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Rivergate
  • Comfort Suites Rivergate Mall
  • Comfort Suites Rivergate Mall Goodlettsville
  • Comfort Suites Rivergate Mall Hotel
  • Comfort Suites Rivergate Mall Hotel Goodlettsville
  • Comfort Suites At Rivergate Mall Hotel
  • Comfort Suites At Rivergate Mall Goodlettsville
  • Comfort Suites At Rivergate Mall Hotel Goodlettsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.