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Hyatt Regency Coconut Point Resort & Spa

4.5 star property
4.5-star beach resort near Coconut Point Mall

Choose dates to view prices

Photo gallery for Hyatt Regency Coconut Point Resort & Spa

4 outdoor pools
Hair dryer, towels
Poolside bar
Restaurant
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Pet friendly
  • Laundry

Explore the area

View in a map
5001 Coconut Rd, Bonita Springs, FL, 34134
  • Coconut Point Mall
    ‪5 min drive‬
  • Hertz Arena
    ‪12 min drive‬
  • Bonita Springs Public Beach
    ‪20 min drive‬
  • Fort Myers, FL (RSW-Southwest Florida Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed

8.4 out of 10
Very good
(12 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Suite, 1 Bedroom, Balcony, Bay View

  • 838 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(7 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony

8.8 out of 10
Excellent
(23 reviews)
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(9 reviews)
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 1 Bedroom, Bay View (BAY)

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Family Suite, 1 Bedroom, Bay View (BAY)

9.4 out of 10
Exceptional
(3 reviews)
  • 549 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Bay View

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed with Sofa bed, Bay View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Bay View, Corner

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Bay View, Corner

9.6 out of 10
Exceptional
(4 reviews)
  • 432 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony, Bay View

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed with Sofa bed, Balcony, Bay View

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(8 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Corner

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Bay View (Island)

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Premium Suite, 1 Bedroom, Bay View (Island)

  • 603 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed (Partial Bay View)

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed (Partial Bay View)

  • 430 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Partial Bay View)

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds (Partial Bay View)

9.4 out of 10
Exceptional
(3 reviews)
  • 430 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Partial Bay View)

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Balcony (Partial Bay View)

8.0 out of 10
Very good
(1 review)
  • 430 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(8 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(5 reviews)
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (SHOWER)

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Accessible (SHOWER)

9.4 out of 10
Exceptional
(3 reviews)
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Partial Bay View)

1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony (Partial Bay View)

8.0 out of 10
Very good
(3 reviews)
  • 430 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

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Hyatt Vacation Club at Coconut Cove, Bonita Springs

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  • Pool
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  • Parking included
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4.6 out of 5, Wonderful, 601 reviews
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About the neighborhood

Bonita Springs

On bay.You'll be within 3 miles (5 km) of Coconut Point Mall and 9 miles (15 km) of Hertz Arena. Also within 9 miles (15 km) are Florida Gulf Coast University and Barefoot Beach.
View more Resorts in Bonita SpringsOpens in a new window

What's nearby

  • Coconut Point Mall - 5 min drive - 2.1 miles
  • Hertz Arena - 12 min drive - 7.3 miles
  • Florida Gulf Coast University - 14 min drive - 8.8 miles
  • Bonita Springs Public Beach - 20 min drive - 12.3 miles
  • Bonita Beach Dog Park - 25 min drive - 15.1 miles

Getting around

  • Southwest Florida Intl. Airport (RSW) - 21 min drive

Restaurants

  • ‪Panera Bread - ‬4 min drive
  • ‪Culver's - ‬4 min drive
  • ‪The Cheesecake Factory - ‬4 min drive
  • ‪Divieto Ristorante - ‬4 min drive
  • ‪Tony Sacco's Coal Oven Pizza - ‬5 min drive

About this property

Hyatt Regency Coconut Point Resort & Spa

4.5-star beach resort near Coconut Point Mall
Unwind on the resort's private beach. At Hyatt Regency Coconut Point Resort & Spa you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a complimentary water park, a children's pool, and a hot tub. Parking is available for a fee.

  • 1 building
  • 462 guestrooms or units
  • 18 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 82500 sq ft of conference space
  • 7664 sq m of conference space
  • Built in 2001
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Coffee shop
  • Bar by the pool
Hyatt Regency Coconut Point Resort & Spa offers 462 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. 65-inch Smart televisions come with premium cable channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Stillwater Spa has 18 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, German, Italian, Portuguese, Spanish

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  • Parking included
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4.6 out of 5, Wonderful, 601 reviews
$143 nightly
The price is $160
Sep 22 - Sep 23
Total with taxes and fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Covered self parking on site (USD 18 per night; includes in/out privileges)
  • Covered valet parking on site (USD 27 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 6 to 26 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Free water park
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Gym
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 65-inch smart TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 175 per pet, per week
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 50.18 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 6 to 26 per person
  • Covered self parking fee: USD 18 per night (in/out privileges)
  • Covered valet parking fee: USD 27 per day
  • Pet fee: USD 175 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Coconut Point Hyatt
Coconut Point Hyatt Regency
Hyatt Coconut Point Resort
Hyatt Regency Coconut Point
Hyatt Regency Coconut Point Bonita Springs
Hyatt Regency Coconut Point Resort Bonita Springs
Hyatt Regency Coconut Resort
Hyatt Resort Coconut Point
Regency Coconut Point
Hyatt Bonita Springs
Hyatt Regency Bonita Springs
Hyatt Regency Coconut Point Hotel Bonita Springs
Hyatt Regency Coconut Point Resort And Spa
Hyatt Regency Coconut Point &
Hyatt Regency Coconut Point Resort Spa
Hyatt Regency Coconut Point Resort & Spa Resort
Hyatt Regency Coconut Point Resort & Spa Bonita Springs
Hyatt Regency Coconut Point Resort & Spa Resort Bonita Springs

Frequently asked questions

How close is Hyatt Regency Coconut Point Resort & Spa to the airport?

Hyatt Regency Coconut Point Resort & Spa is 14.8 mi (21-min drive) away from the Southwest Florida Intl. Airport (RSW) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Regency Coconut Point Resort & Spa?

As of Aug 22, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Coconut Point Resort & Spa on Sep 21, 2025 start from $188.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Regency Coconut Point Resort & Spa have an airport shuttle?

Airport shuttle services are not available at Hyatt Regency Coconut Point Resort & Spa.

How close is Hyatt Regency Coconut Point Resort & Spa to the beach?

This resort is 8.8 mi (19-min drive) from Barefoot Beach and 10.7 mi (24-min drive) from Bonita Springs Public Beach. Don't forget your sunscreen!

Does Hyatt Regency Coconut Point Resort & Spa offer free breakfast?

Free breakfast isn’t provided at Hyatt Regency Coconut Point Resort & Spa, but full breakfast is offered for a fee of between USD 6 and 26 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Hyatt Regency Coconut Point Resort & Spa?

No, there is no casino at this resort.

What time is check-in at Hyatt Regency Coconut Point Resort & Spa?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Hyatt Regency Coconut Point Resort & Spa?

Free parking is not available at this resort. Self parking is available for USD 18 per night, and valet parking for USD 27 per day.

Does Hyatt Regency Coconut Point Resort & Spa have a pool?

Hyatt Regency Coconut Point Resort & Spa features 4 outdoor pools and a children's pool.

Does Hyatt Regency Coconut Point Resort & Spa have a restaurant?

Yes, there are 3 restaurants on site.

Does Hyatt Regency Coconut Point Resort & Spa have a spa?

Pamper yourself with a day at Stillwater Spa, where you can enjoy body wraps, detox wraps, and massages.

How close is Hyatt Regency Coconut Point Resort & Spa to downtown Bonita Springs?

Hyatt Regency Coconut Point Resort & Spa is 5.4 mi away from Bonita Springs.

Hyatt Regency Coconut Point Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 697 out of 1000 reviews
Rating 8 - Good. 174 out of 1000 reviews
Rating 6 - Okay. 70 out of 1000 reviews
Rating 4 - Poor. 30 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spectacular. The room was large and beds comfortable. A little spartan for the price but nonetheless acceptable. Unfortunately I came home with some super itchy biteson my legs and the back of my neck. Manager said it was from flying insects by the pool but I am not convinced. It took several weeks before they resolved.
Stayed 4 nights in Apr 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

kerri, Norco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Perfect Family Getaway at Hyatt Regency Coconut

Our family had the most wonderful weekend getaway at the Hyatt Regency Coconut Point. From the moment we checked in until the moment we left, every detail and bit of care the staff put into making our stay special was so evident. The hotel itself is absolutely gorgeous, but what truly made our experience unforgettable was the incredible pool area — we spent most of our time there! Being able to order delicious food poolside was such a great way to save time and maximize our time outdoors. It was perfect for our family, who just wanted to relax and enjoy the beautiful weather. A special shoutout to John, the lifeguard at one of the slides — he went above and beyond every time we saw him. He interacted with our family each time we went up and was especially attentive to my son, making sure he was having a great time. I also noticed how patient and supportive he was with kids who were a little hesitant about going down the slide. His kindness truly stood out. We can’t wait to come back soon with our little family. Thank you, Hyatt, for such a memorable experience!
Stayed 1 night in Apr 2025

10/10 Excellent

Valquiria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic time
Stayed 1 night in Apr 2025

10/10 Excellent

gregory and victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a hidden gem

From the minute we pulled up in front of the resort, it was impressive. While my husband went in to check in, a young man (NOD) greeted me and took our bags from the car. He escorted me into the hotel and began answering my questions - super friendly and nice. We were happy to be given an early check in, and immediately unpacked and headed to the pool. We had a delicious lunch with a terrifc waitress. Our dinner in the hotel "nice restaurant" was delightful, a wonderful waiter and delicious food. Our room was spacious, spotless, and super comfortable. Wish we could have stayed longer!
Stayed 1 night in Mar 2025

10/10 Excellent

Renee, Dublin

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Derek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our kids loved the lazy river
Stayed 1 night in Mar 2025

8/10 Good

Steven

Traveled with family
Nice updated hotel. Solid four star. Pretty overpriced but peak season.
Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa A

Stayed 5 nights in Feb 2025

8/10 Good

DAVID, FORT MYERS

Liked: Cleanliness, staff & service, property conditions & facilities
It’s all about the pools. Great collection of nice places to swim. Food at restaurants was good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Natalie

Liked: Cleanliness
Stayed 1 night in Jan 2025

4/10 Poor

Danielle

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Not the same property

We’ve stayed at this property about 10 times since 2016. Front desk service went downhill. Never got a boat ride to the beach, there were only 3 boats. We had previously stayed in rooms that had better amenities and despite paying over $800/night, we had a tub shower and a partial bay view. Couldn’t find a single chair at the pool. The poor bartender at the pool was hustling for hours.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

April

Stayed 2 nights in Dec 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Malena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Julio

Stayed 1 night in Dec 2024

10/10 Excellent

Wendell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommend

Amazing hotel in a very relaxing area!
Stayed 1 night in Dec 2024

10/10 Excellent

SARA

Liked: Staff & service
Awesome water features with pools, slides, lazy river and jacuzzi. Most complete breakfast buffet offering everything imaginable.. Hotel common areas elegant and stunning
Stayed 4 nights in Nov 2024