4/10 Poor
Inha
Traveled with partner
Sep 19, 2024
The place itself was not too bad, the room was clean and everything looked ok. The bed was relatively comfortable as well. The location is a little bit sketchy, when we first arrived around 10pm on Sunday was decided to walk 25 minutes from the station to the location. On the way, there was a lot of garbage everywhere and felt a little uncomfortable. But we soon learned that the whole city is like that and there is nothing to worry about. The customer service was horrible, we had a ton of issues getting into the unit. Once we arrived we were given a code to open the main door no issue. Once we got upstairs in front of the door there is 4 lockboxes one for every room in the unit. Summary of what happened:
- we weee given a code for our box which did not open it. When we messaged her she essentially said we are incompetent and dont know how to open it.
- sent her a video of us doing everything correct she told us to force it open (we couldnt)
- she still said we dont know what we are doing and offered no help. We kept messaging her asking for a solution
- gave us a code for another box we got the key went into the room and it was occupied. She said oops my bad ok go out of there
- ended up waiting for an hour
- some guy came called her, tried the code and it didnt work.
- he forcefully pried it open most likely breaking the box and gave us the keys.
- were told in the morning leave the key with receptionist, no one was there
Overall customer service -10/10 horrible
Inha
Stayed 1 night in Sep 2024