"Pleasantly surprised at this hotel! Very ample space, friendly and helpful staff, hotel was very clean and well maintained. The pool and jacuzzi were ... " More
Nov 25, 2022 by Roman
Our apologies for missing the rate code which included breakfast. Since we have several new employees, so we will conduct additional training regarding this issue to prevent this in the future.
Jul 28, 2022 by Mirasol
Dear Ms. Roberta, Thank you so much for the perfect score you gave us. We highly appreciate your awesome comment. It is the reason why we strive to do the best we could, to make our valued guests like you happy and satisfied. We are looking forward for your next visits to us. Please do not hesitate to let us know how we can assist you more. Very sincerely, Mirasol P. Milano Front Office Manager
Oct 4, 2021 by Jessica Carey, General Manager
Dear Kelly, Thanks for your time to give us your valued feedback. We are so glad our amenities, staff and clean promise made the difference on your experience in the Napa Valley. Thanks for your patience during our staffing shortage with our additional Cupa staff were out ill. We look forward to seeing you again soon, until then happy and safe travels.
Sep 15, 2021 by Jessica Carey, General Manager
Dear Rodrigo, Thank you for taking the time to give us your feedback about your stay at our hotel. We're committed to providing you with the best overall experience and we're saddened that we've missed the mark on your past visit with us. I'm sorry to hear about the bathroom claustrophobia you felt made a negative experience on your stay, as we get lot's of guest compliments on the arrangement of our rooms but we know everyone has different needs. I am please you found the value of our property well. Wishing you safe and healthy travels back to the Valley again soon.
Jul 31, 2021 by Hotel Manager
Thank you and we look forward for your next visit.
Jul 18, 2021 by Nick Homick, Operations Manager
That sounds like a delightful experience. Hotel Indigo Napa is a real gem. Nestled in the heart of Napa Valley, it is close to everything. We are so happy that you were pleased with your stay. We look forward to seeing you again when you are in the area. Thank you so much for staying with us!
Jul 31, 2021 by Hotel Manager
Thank you