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"Very clean and comfortable, staff was great. Would stay again. " More

By a verified traveler on Sun 14 Mar 2021

Hotel Description

Muskegon guestrooms with free WiFi

In Muskegon

Within 6 miles (10 km) of this Muskegon hotel, you'll find Muskegon Museum of Art and Frauenthal Center for the Performing Arts. Hackley and Hume Historic Site and Mercy Health Arena are also within 6 miles (10 km).

Free perks

This hotel features a 24-hour fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 116 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include coffee/tea makers, free newspapers, and hair dryers. Housekeeping is available on request.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$94* Per night/room Oct 18 - Oct 19

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Promotional)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn & Suites ratings based on 17 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn & Suites

Everyone (11)
1 out of 5
carpeting was so filthy, i had to throw away my white socks i wore in the room. could not call the desk because there was no telephone cord. and no elevator so i had to haul my heavy suitcase up to the second floor and i hurt my back doing it.

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jun 24, 2021 by Manager

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

5 out of 5
Very clean and comfortable, staff was great. Would stay again.

Posted by on Mar 14, 2021

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Comment from Hotel Management

Mar 15, 2021 by Manager

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

5 out of 5

Posted by on Dec 11, 2020

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Comment from Hotel Management

Dec 12, 2020 by Manager

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

3 out of 5

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 14, 2019 by Manager

On behalf of our entire staff, we thank you for your business and for rating your experience.

2 out of 5
It was not my first option but needed a place to sleep. The room was musty and smelled like smoke. The air conditioning did not work properly. There were children running up and down the halls screaming all night. We attempted to contact the front desk to complain but no one answered the phone after it rang for 5 minutes.

Posted by , from Muskegon on Sep 24, 2018

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2 out of 5
Splatter on walls in several areas, blow dryer did not work, something black on floor edge outside of tub in the corner at least an inch thick ewww, Carpet in need of replacement, pool was ok but dated. The only positive was the single serve Nutella pkg at breakfast

Posted by , from Howell, MI on Aug 11, 2018

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Comment from Hotel Management

Aug 15, 2018 by Dana W - General Manager

Thank you for letting us know. I will do my best to correct these deficiencies for the futures.

5 out of 5

Nice hotel close to Michigan Advertise

Pros: It was easy access to resturauntsee around and stores for shopping.
Location: Michigan adventure within 10 minutes.
Nice hotel staff. Beds comfort. Granddaughter had fun in the pools and hot tub. Breakfast was good. I would stay here again.

Posted by on Jul 25, 2017

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3 out of 5
Pros: the location
Room was clean but a little dusty. No one replenished the coffee in the room. There was a light out in the bathroom and that made it difficult to shave. The Continental breakfast: eggs and sausage were COLD. The staff was AWESOME.

Posted by on Aug 14, 2016

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4 out of 5
Pros: The location. It was right off of the highway.
Cons: More variety in the continental breakfast.
Location: There were restaurants and shopping areas near by.
It was very nice. The room was clean and comfortable.

Posted by , from Detroit, MI on Aug 24, 2015

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3 out of 5

Close to Muskegon attractions

Comfortable, clean, and a full hot breakfast bar. The shower kept going from hot to cold and vice versa, depending on the water use in other rooms. So, plumbing could use an overhaul! Otherwise, good for the price.

Posted by , from Howell, MI on Jul 28, 2015

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quality Inn & Suites offers its guests a seasonal outdoor pool, a spa tub, and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 1566 square feet (141 square meters) and includes conference space. The business-friendly Quality Inn & Suites also features an arcade/game room, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Muskegon hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 2 levels
  • 1566 sq ft of conference space
  • 141 sq m of conference space
  • Buffet breakfast (free)
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Game room or arcade
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites offers 116 air-conditioned accommodations with safes and complimentary newspapers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided on request.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, and JCB International

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and JCB International.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Security system
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Comfort Inn Hotel Muskegon
  • Comfort Inn Muskegon
  • Quality Inn Muskegon
  • Quality Muskegon
  • Quality Inn & Suites Hotel
  • Quality Inn & Suites Muskegon
  • Quality Inn & Suites Hotel Muskegon

You should know

  • The seasonal pool will open in April and close in August.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.