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5.0 out of 5

"We spent 3 days in Oman (Muscat) and all I can say is we are heading back to Al Bustan Palace as it was such a perfect place to stay. From the moment ... " More

By a verified traveler on Wed 27 May 2015

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Hotel Description

5-star beachfront resort with 5 outdoor pools

Beachside getaway

Stay at this Muscat resort and you'll be within 2 miles (3 km) of Marina Bandar Al Rowdha and 6 miles (10 km) of Qasr Al Alam Royal Palace. National Museum of Oman and Al Jalali Fort are also within 6 miles (10 km).

Award-winning

This smoke-free resort features a private beach, a full-service spa, and 3 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free WiFi, balconies

The 250 guestrooms feature free WiFi, LCD TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Balconies, 24-hour room service, and DVD players are also available.

Deluxe Room, 2 Twin Beds, Non Smoking, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$309* Per night/room Nov 6 - Nov 7

Room, 2 Twin Beds, Non Smoking, Balcony (Lagoon Access)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Twin Beds, Non Smoking, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Twin Beds, Balcony, Pool View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Al Bustan Palace, a Ritz-Carlton Hotel ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Al Bustan Palace, a Ritz-Carlton Hotel

Everyone (1)
5 out of 5

Perfect Bliss!!!

Pros: The Lagoon Rooms, The Chinese Restaurant, The Buffet breakfast and Lunch, the cocktails by the pool!!!
Cons: Nothing....
Location: I used Oryx Tours as they have personalized (by that I mean there was our tour guide who drove the SUV and the two of us) tours and they are flexible
We spent 3 days in Oman (Muscat) and all I can say is we are heading back to Al Bustan Palace as it was such a perfect place to stay. From the moment you arrive there is a lavish serenity about the place and the front office staff welcome you and cannot do enough to ensure your stay is perfect. I found all the staff at the hotel very helpful and knowledgeable. When I ponder it, I believe it is the first hotel I have stayed out in my 25 years of travelling where EVERY staff member was super friendly but did not overdo it or invade your time. If you go to Muscat this is the hotel to stay at and get a room with access to the lagoon pool - I am not a person to spend all day at the pool, but this hotel and the lagoon pool room changed all that! Also, I used Golden Oryx Tours who were recommended by the hotel and spoke directly to Christin and they were very flexible with changing things within their standard tours or creating new ones for us. And very reasonably priced. We had our own personal guide and so we set our own pace and really loved it. The tour guide was a local Omani (Salim) and spoke impeccable English and was able to give you a real sense of Omani life and culture. Oman is fabulous, Muscat is beautiful, Al Bustan was perfect (food, service, rooms, staff) and having a private tour guide allowed us to cover all the things we wanted to see in our limited time and still enjoy the lagoon pool! We are heading back in September

Posted by , from Dallas, Texas on May 27, 2015

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5 out of 5

Very good value for the money

Pros: Quiet
Cons: No free Internet
I stayed in this hotel in August 2012. It was the hot off season for Muscat, so the hotel gave me an excepionally low rate. This was the best deal I have revieved from a Ritz Carleton ever. Great pool and beach area. Hotel lobby very nice. However, the food was only average.

Posted by , from Saudi Arabia on Sep 6, 2012

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5 out of 5

Al Bustan Palace Review

My husband and I stayed at this hotel resort for 2 nights, 3 days - July 2009. Staff were very friendly and helpful. The atmosphere of this hotel was wonderful. Beautiful location and setting. The lagoon access room we reserved was wonderful. One of 3 infinity pools was right off of our balcony - perfect! Room was well stocked, clean and comfortable - definitely 5 star.The outdoor facilities (swimming pools, pool side service, water sports) were great! Many complimentary water sports to take part in - water aerobic class, kayaking and snorkelling to name a few . The sea was a bit rough the first and third day but the water temps were perfect! Gardens were in immaculate shape! While at the beach free towels were offered to use and also a small cooler with water, mister and cold facecloths! However not all the restaurants were open and the ones that were open were not all that exceptional which is what you would expect from a 5 star hotel which is as expensive as the Al Bustan.. The 2 restaurants that we ate at - Al Khiran (sp?) Restaurant and China Mood Restaurant were not exceptional - they were expensive and did not offer high quality food although the service was good. We had breakfast included in our room rate and there was a good variety of foods at breakfast and overall the breakfast was very good. China Mood restaurant was expensive and the portions were small and the food wasn't all that good. My husband was not impressed! Al Khiran (spelling?) had an Italian theme on Thursday night but there was no buffet only a la carte or set menu...again not terribly Italian nor tasty! This was also expensive.

Posted by on Jul 11, 2009

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About the Al Bustan Palace, a Ritz-Carlton Hotel

Location Muscat 114 Oman, Muscat, 114

Property Features

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Al Bustan Palace, a Ritz-Carlton Hotel you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Valet parking is free. This 5-star Muscat resort is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • 8138 sq ft of conference space
  • 756 sq m of conference space
  • Built in 1985
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Al Bustan Palace, a Ritz-Carlton Hotel offers 250 accommodations with DVD players and minibars. Rooms open to balconies. LCD televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Al Khiran Terrace - This theme restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

China Mood - This theme restaurant specializes in Chinese cuisine and serves dinner only. Reservations are required.

Beach Pavilion Restaurant - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Rowing or canoeing on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Kayaking on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Al Bustan Palace Spa by The Ritz-Carlton. Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Thai massage
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: OMR 15 for adults and OMR 7.5 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Al Bustan
  • Al Bustan Palace
  • Al Bustan Palace Ritz-Carlton Hotel Muscat
  • Al Bustan Palace Ritz-Carlton Muscat
  • Al Bustan Ritz-Carlton Hotel
  • Bustan Palace
  • Al Bustan Palace Ritz-Carlton Hotel
  • Al Bustan Palace Ritz-Carlton
  • Al Bustan Palace a Ritz Carlton Hotel
  • Al Bustan Palace, a Ritz-Carlton Hotel Resort
  • Al Bustan Palace, a Ritz-Carlton Hotel Muscat
  • Al Bustan Palace, a Ritz-Carlton Hotel Resort Muscat

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Al Bustan Palace, a Ritz-Carlton Hotel is listed in the 2021 Travel + Leisure 500.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.