2/10 Terrible
Gary
Apr 6, 2025
No soap in the bathroom, asked 3 different members if staff including the receptionist. We jever got the soap had to use the shower gel instead. First of a 3 night stay having a shower in the morning notice the bathroom floor was wet, turned out the radiator was leaking and was pouring water all over the floor. Housekeeping notified we got moved to get a different room. Went out for the day and night in new room went without any issues. Went out the following day and returned to change for dinner and the room had not been serviced. Contacting reception who said they worid get this organised. Returned later that night and coffee/tea, milk water and again soap not replenished. Contacted reception again!! Another issue resolved again. The new room had an issue with the safe this was never resolved! At checkout we expressed our concerns, we were given a voucher which could be redeemed in the restaurant..during our stay!! Definitely not a 5 star. Seemed to have a problem with housekeeping, when I asked for soap i was handed body lotion!!!
Gary
Stayed 3 nights in Apr 2025