6/10 Okay
Sara
Sep 15, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
It’s hard to write this review because there is so much to love about the Taj Palace. Starting with the beautiful housekeeping and room service staff—the way my room and stay were cared for was most apparent there. Sony who I did private yoga sessions with, and the young woman who provided Ayurvedic treatments awesome.
Nidhee, the Assistant Front Desk Manager, went out of her way to make my stay exceptional. She is absolutely phenomenal and the hotel is lucky to have her.
That said, there are too many men in upper management who do not seem to care. Some of this may be timing, some very poor training, but it left a strong impression. Protests began the day I arrived, and by days 2 and 3 the hotel was closing its gates, bringing in more police, and strongly advising I not leave.
On day 2, I went to the gym where a male staff member commented that I was “the girl who got the massage yesterday” and then said my room number out loud in front of others. I was stunned. Yes, I had, there had been an issue with the booking. But for a staff member to speak about a guest’s private experience from another department was highly unusual and made me feel very uncomfortable.
When I spoke to management they offered to upgrade my room, but between not feeling safe I asked to leave early and be refunded for the 2 nights They said no problem and I left early the next morning. When Expedia contacted Taj for the refund they refused. Really poor customer support and dishonest experience .
Sara
Stayed 6 nights in Aug 2025
