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Nairobi Serena Hotel

5.0 star property
Upscale Art Deco hotel connected to the convention center with 2 bars/lounges

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Nairobi Serena Hotel

Photo gallery for Nairobi Serena Hotel

Outdoor pool
Property entrance
Minibar, in-room safe, individually furnished, desk
Breakfast, lunch, dinner served; international cuisine
2 bars/lounges, swim-up bar, poolside bar

Overview of Nairobi Serena Hotel

Reviews
9.2

Wonderful

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Restaurant
  • BarBarBar

Check out the area

Map
Kenyatta Avenue / Processional Way, Nairobi
  • Popular LocationUhuru Park8 min walk
  • Popular LocationUniversity of Nairobi11 min walk
  • Popular LocationNairobi Hospital3 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)25 min drive

Room options

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Executive Suite

  • 549 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with sit out area

Superior Room with sit out area | Minibar, in-room safe, individually furnished, desk

Superior Room with sit out area

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Business Suite

  • 624 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Double Room

Minibar, in-room safe, individually furnished, desk

Club Double Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite, Corner

Executive Suite, Corner | Minibar, in-room safe, individually furnished, desk

Executive Suite, Corner

  • Sleeps 2
  • 1 King Bed

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Exterior
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4.7 out of 5, Exceptional, (466)
The price is $209
per night
$261 total
includes taxes & fees
May 18 - May 19
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About the neighborhood

Nairobi

Heart of Nairobi.You'll find Uhuru Park and University of Nairobi within a 15-minute walk of this Nairobi hotel. Nairobi Hospital and The Aga Khan University Hospital are also within 3 miles (5 km).

What's nearby

  • Uhuru Park - 8 min walk
  • University of Nairobi - 11 min walk
  • Kenyatta International Convention Centre - 16 min walk
  • Nairobi Hospital - 3 min drive
  • United Nations Office at Nairobi - 10 min drive

Getting around

  • Syokimau Station - 23 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • Mwendaz - 10 min walk
  • Mandhari Restaurant - 1 min walk
  • Hillside Grill - 12 min walk
  • Noma Caffe - 9 min walk
  • Campia Ethiopian Restaurant (Rue 104 Restaurant) - 10 min walk

About this property

Nairobi Serena Hotel

Upscale Art Deco hotel connected to the convention center with 2 bars/lounges
Nairobi Serena Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center and 8 meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. A children's pool, a fitness center, and spa services are also featured at the luxury Nairobi Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Nairobi Serena Hotel was completed in September 2019.

Smoking is allowed in designated areas at this Art Deco Nairobi hotel.

  • 199 guestrooms or units
  • 7 levels
  • 3 buildings
  • 2 bars or lounges
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 1962
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, French, Italian

Property amenities

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available for a fee: KES 3,547 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 21-inch LCD TV with premium satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KES 3547 per person
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in is available.

Property Registration Number 7997

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

How close is Nairobi Serena Hotel to the airport?

Nairobi Serena Hotel is 3.2 mi (14-min drive) away from the Nairobi (WIL-Wilson) airport, the closest popular airport to the property.

How much does it cost to stay at Nairobi Serena Hotel?

As of May 4, 2024, prices found for a 1-night stay for 2 adults at Nairobi Serena Hotel on May 24, 2024 start from $175.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nairobi Serena Hotel have an airport shuttle?

Nairobi Serena Hotel offers an airport shuttle 24 hours a day, on request, for a charge of KES 4000 per person, one way.

Does Nairobi Serena Hotel offer free breakfast?

Free breakfast isn’t provided at Nairobi Serena Hotel, but buffet breakfast is offered for a fee of KES 3547 per person.

Is there a casino at Nairobi Serena Hotel?

No, there is no casino at this hotel, but Lucky 8 Casino (6-min drive) is nearby.

What time is check-in at Nairobi Serena Hotel?

Check-in start time: noon; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Nairobi Serena Hotel?

This hotel offers free self parking.

Does Nairobi Serena Hotel have a pool?

Nairobi Serena Hotel features an outdoor pool and a children's pool.

Does Nairobi Serena Hotel have a restaurant?

Nairobi Serena Hotel is home to Cafe Magreb Restaurant, which features international cuisine and brunch.

Does Nairobi Serena Hotel have a spa?

This hotel has a spa, which features massages, body treatments, and facials.

How close is Nairobi Serena Hotel to downtown Nairobi?

Nairobi Serena Hotel is 0.6 mi away from Nairobi.

Nairobi Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 175 out of 253 reviews" "
Rating 8 - Good. 59 out of 253 reviews" "
Rating 6 - Okay. 14 out of 253 reviews" "
Rating 4 - Poor. 3 out of 253 reviews" "
Rating 2 - Terrible. 2 out of 253 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Property - Excellent Service
Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shukri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan
Stayed 1 night in Jan 2024

10/10 Excellent

Drew and Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Salimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff and food!
Stayed 2 nights in Jan 2024

10/10 Excellent

Prasad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying there again
Great location. Good staff. Nice pool.
Stayed 2 nights in Jan 2024

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional African Hotel
Fantastic hotel with amazing friendly staff. Good location.
Stayed 7 nights in Nov 2023

10/10 Excellent

Hyunsik, Brea

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to come back to this property again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023