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"After we checked in. Went to our room door was opened had not been cleaned yet. I called front desk & he showed up telling us he was looking for house ... " More

By a verified traveler on Wed 08 Jul 2020

Hotel Description

Enjoy the free WiFi at this Victorian Dandridge hotel

In Dandridge

Within 6 miles (10 km) of this hotel, you'll find Patriot Hills Golf Club and Dandridge Golf & Country Club. Also within 9 miles (15 km) are Carson-Newman University and Glenmore Mansion.

Renovated in 2016

This hotel features a 24-hour fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, comfy beds

The 60 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. LED TVs come with satellite channels, and other amenities include free WiFi and coffee/tea makers. Housekeeping is available on request.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$124* Per night/room Aug 24 - Aug 25

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express Dandridge, an IHG Hotel ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Dandridge, an IHG Hotel

Everyone (5) Couples (1) Family (4)
4 out of 5
After we checked in. Went to our room door was opened had not been cleaned yet. I called front desk & he showed up telling us he was looking for housekeeping. After riding in the 90 heat in a motorcycle all day. We had planned on relaxing in the air conditioning. Going for a swim. Instead we ended up sitting on our balcony for 45 minutes. Housekeeping did show up, she was very apologetic. An hour later, while my husband was undressed. The manager entered our room. She had been told our room stil was not cleaned. When we checked out, she too apologized. She was so upset. We did tell her we understood. Especially with every thing going on. She also told us she would be sending us a gift certificate good for 2 years,

Posted by on Jul 8, 2020

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Comment from Hotel Management

Aug 13, 2020 by Holiday Inn Express Dandridge Manager

Thank you for staying with us in Dandridge. We are so sorry for the chaos you experienced at check in. That is nowhere near normal operations for us. Your understanding is much appreciated! We hope that you will visit us again soon.

5 out of 5

Posted by on Dec 12, 2019

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4 out of 5
Good location. Wifi was in and out. Nice staff. Zzzzzzzzzzz

Posted by on Nov 19, 2019

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5 out of 5
The staff at this property are wonderful! They were all so professional and accommodating. We really enjoyed our stay.

Posted by on Aug 24, 2019

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4 out of 5
seemed to be older property but fairly well maintained. not fancy but good accomodations.

Posted by on Jul 29, 2019

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5 out of 5

Posted by on Jun 13, 2019

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5 out of 5
The king room was HUGE! Loved it. Would definitely stay here again. The night staff was great and welcoming.

Posted by on Dec 21, 2018

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3 out of 5
Pros: The location.
Cons: The beds.
The beds were very lumpy and hard to relax in. The breakfast was good, but the waffle maker was broken.

Posted by on Apr 29, 2017

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2 out of 5

Normally like Holiday Inn Xpress - disappointment

Pros: Nothing
Cons: Everything
Location: Good restaurants and great little golf course within minutes.
Have stayed in Holiday Inn Express many times with comfort and cleanliness. Not this time - old and dirty, beds were terrible, one too soft and one too hard! carpet was dirty. Paid way too much money for this hotel. Will never stay there again..

Posted by , from richmond on Jun 24, 2016

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3 out of 5

Basic, Perfect for short stay

Pros: Free Internet
Cons: Poor breakfast
Driving from Chicago to SC and needed a place to stop to sleep for the night. This hotel got the job done. The front desk woman was super nice. Room was clean.

Posted by , from SC on Dec 20, 2012

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Comment from Hotel Management

May 2, 2015 by Manager

Thank you for staying with us in Dandridge. We will share you comments with our team. We hope to see you again.

About the Holiday Inn Express Dandridge, an IHG Hotel

Location 119 Sharon Dr, Dandridge, TN 37725

Property Features

Holiday Inn Express Dandridge, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is served daily. The business-friendly Holiday Inn Express Dandridge, an IHG Hotel also features multilingual staff, a fireplace in the lobby, and laundry facilities. Self parking is free. A complete renovation of Holiday Inn Express Dandridge, an IHG Hotel was completed in December 2016. This Victorian Dandridge hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 3 levels
  • Built in 1997
  • To-go breakfast (free)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (69.4 km / 43.1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Dandridge, an IHG Hotel offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries. This Dandridge hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • LED television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 8:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 100 lbs)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express DANDRIDGE
  • Holiday Inn Express Hotel DANDRIDGE
  • Holiday Inn Dandridge
  • Holiday Inn Express Dandridge Hotel Dandridge
  • Holiday Inn Express Dandridge Hotel
  • Express Dandridge, An Ihg
  • Holiday Inn Express Dandridge
  • Holiday Inn Express Dandridge, an IHG Hotel Hotel
  • Holiday Inn Express Dandridge, an IHG Hotel Dandridge
  • Holiday Inn Express Dandridge, an IHG Hotel Hotel Dandridge

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.