2/10 Terrible
Jessica B.
Jul 22, 2025
Disliked: Cleanliness
Renters Beware!!!The second night that we’re staying at the house the air conditioner went out. We immediately contacted the host once we realized. He said he would send someone out. The next day we around 1, I contacted the host, asked an eta that the house was in the high 80’s and uncomfortable, the hvac people were working them might be later. At 4pm on the second day I got a message from the host saying the hvac people said that they would come in the evening so the host said he canceled them because it would “inconvenience” us…an assumption he made on his own. I messaged him back immediately and said please do not do that, please tell them to come as it is 90’s and that was much more inconvenient. That is when the radio silence started. No response to that message. I contacted the host in the morning if they had an eta for the hvac guy, again no response. So I finally got VRBO involved, when they contacted him he finally responded at 1pm saying he JUST called the hvac people 10min previously and that they would be there in an hour, Finally at 5pm the hvac guy showed up, was there for less than 15 min, turned the system completely off and said it would be fixed after our leave. I contacted the host and ask for a refund for the 3 out of 5 nights we had no air. No response, VRBO contacted him, no response.I understand that things break, but the lack of help and to stop communicating was very disappointing and frustrating.
Jessica B.
Stayed 5 nights in Jul 2025