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Hotel Santa Cruz

3.0 star property
3-star hotel near Mexico City Arena

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Photo gallery for Hotel Santa Cruz

A building with a sign reading "HOTEL SANTA CRUZ" and an entrance sign.
A hotel room with a large bathtub, a bed with a wooden headboard, a red armchair, and a marble floor.
A modern hotel lobby with a clean, polished floor, a red armchair, and yellow accent walls.
Lobby
A modern hotel reception area with a glass facade, a reception desk, and a digital display.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
  • Place, Tlalnepantla Convention Center
    ‪5 min drive‬
  • Place, Corpus Christi Cathedral
    ‪6 min drive‬
  • Place, Plaza Tlalne Fashion Mall
    ‪6 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom | Shower, free toiletries, hair dryer, towels

Junior Single Room, 1 King Bed, Private Bathroom

8.4 out of 10
Very good
(10 reviews)
  • 213 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite | Desk, iron/ironing board (on request), WiFi (free)

Superior Room, 1 King Bed, Ensuite

  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom | Desk, iron/ironing board (on request), WiFi (free)

Basic Double Room, 2 Double Beds, Private Bathroom

  • 215 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom | Desk, iron/ironing board (on request), WiFi (free)

Superior Double Room, 2 Double Beds, Private Bathroom

  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Tlalnepantla de Baz

In Tlalnepantla de Baz .Within 3 miles (5 km) of this Tlalnepantla de Baz hotel, you'll find Mundo E Shopping Center and Plaza Satelite Shopping Center. Mexico City Arena and IMSS Lomas Verdes Mexico DF are also within 6 miles (10 km).

What's nearby

  • Tlalnepantla Convention Center - 5 min drive - 1.2 miles
  • Centennial Theater - 5 min drive - 1.4 miles
  • Corpus Christi Cathedral - 6 min drive - 1.2 miles
  • Plaza Tlalne Fashion Mall - 6 min drive - 1.4 miles
  • Centro Cultural Nahui Ollin - 7 min drive - 1.9 miles

Getting around

  • Tlalnepantla Station - 4 min drive
  • Tlalnepantla de Baz Station - 6 min drive
  • Benito Juarez International Airport (MEX) - 39 min drive

Restaurants

  • ‪Café del Duende - ‬12 min walk
  • ‪Barbacoa Alex - ‬16 min walk
  • ‪Super Tortas La Michoacana - ‬16 min walk
  • ‪Pasteleria Macram - ‬16 min walk
  • ‪La Casa De Los Chilaquiles - ‬11 min walk

About this property

Hotel Santa Cruz

3-star hotel near Mexico City Arena
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site.

Public spaces have free WiFi. A vending machine, tour/ticket assistance, and an elevator are also featured at the business-friendly Hotel Santa Cruz. Free self parking is available.

This 3-star Tlalnepantla de Baz hotel is smoke free.

  • 100 guestrooms or units
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Santa Cruz offers 100 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually decorated. 42-inch LED televisions come with premium digital channels. Bathrooms include showers.

This Tlalnepantla de Baz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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ibis Mexico Tlalnepantla
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  • Free WiFi
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The price is $69
Aug 16 - Aug 17
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LED TV with premium digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Cruz

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

How close is Hotel Santa Cruz to the airport?

Hotel Santa Cruz is 14.6 mi (39-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Santa Cruz?

As of Jul 30, 2026, prices found for a 1-night stay for 2 adults at Hotel Santa Cruz on Aug 11, 2026 start from $30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Santa Cruz have an airport shuttle?

Airport shuttle services are not available at Hotel Santa Cruz.

Does Hotel Santa Cruz offer free breakfast?

Free breakfast isn’t offered at Hotel Santa Cruz, but cooked-to-order breakfast is offered for a fee of between MXN 65 and 90 for adults, MXN 65 and 90 for children. It's available every day from 8:00 AM to 11:30 AM.

Is there a casino at Hotel Santa Cruz?

No, there is no casino at this hotel.

What time is check-in at Hotel Santa Cruz?

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM.

Is there free parking at Hotel Santa Cruz?

This hotel offers free self parking.

Does Hotel Santa Cruz have a pool?

Hotel Santa Cruz does not have a pool.

Does Hotel Santa Cruz have a restaurant?

Hotel Santa Cruz is home to Comedor Los Tulipanes, which features brunch.

Does Hotel Santa Cruz have a spa?

There are no spa services available at this hotel.

How close is Hotel Santa Cruz to downtown Tlalnepantla de Baz?

Hotel Santa Cruz is 1.5 mi away from Tlalnepantla de Baz.

Hotel Santa Cruz Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 51 out of 153 reviews
Rating 8 - Good. 41 out of 153 reviews
Rating 6 - Okay. 21 out of 153 reviews
Rating 4 - Poor. 11 out of 153 reviews
Rating 2 - Terrible. 29 out of 153 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Marcos

Liked: Cleanliness
Disliked: Amenities
Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean for my 5 days there. Ms. Rocío is an important asset to the hotel. She has such a charming disposition and knows how to talk to people. She made my bad days disappear and her smile just warms your heart. I can't thank her enough for her help. Thank you Ms Rocío.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a 1 night stay.

Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good
Verified

8/10 Good

Carmen Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Rosalia

Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024
Verified

6/10 Okay

CRISTIAN

Disliked: Amenities
No
Stayed 4 nights in Nov 2024
Verified

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Ma del Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está excelente, la comida también con buen sabor muy atento el servicio al cuarto, no mucho que comer al rededor, el internet falla pero la verdad me encantaron las instalaciones y la limpieza del cuarto.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente para descansar Cuenta con restaurante Amplio estacionamiento
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Cuenta con restaurante Todo limpio y ordenado Ideal estacionamiento amplio y subterráneo
Stayed 1 night in Mar 2026
Verified

6/10 Okay

alma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Si ckn buen sabor la carne en su punto
Stayed 1 night in Mar 2026
Verified

8/10 Good

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia en general estuvo bien, tranquilo, lugares para comer cerca a parte del restaurante del hotel, solo el detalle de que en la habitación no había aire acondicionado.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Lionel

Disliked: Staff & service, amenities, property conditions & facilities
Nunca desayuné ahí
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Juan Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación huele a humedad y Mal trato de la recepcionista ,no saben respetar las reservaciones etc espero y mejoren el servicio porque yo ya no vuelvo más
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Julio César

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetan las reservaciones por app, las recepcionistas son groseras a pesar q dice la app q se paga en la propiedad dicen q se debe pagar antes. En la habitación habia cucarachas. Entonces si tienen la oportunidad de hospedarse ahi DESAPROVECHENLA.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Julio César

Disliked: Staff & service, amenities
El personal de recepción terrible dicen que no tengo reservado cuando ya se confirmó por la aplicacion y via telefónica, son groseras, dicen que no tienen habitaciones y al.final despues de discutir aceptan su error. No recmiendo reservar por app. No porq sea mala la app sino el hotel y su personal.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities
Es un hotel muy económico cómodo y limpio
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Estrella de Vianney

Liked: Amenities
Disliked: Staff & service
La atención al cliente no es muy buena
Stayed 1 night in Feb 2026
Verified

4/10 Poor

julio

Disliked: Cleanliness, amenities, property conditions & facilities
La habitacion descuidada toallas muy viejas puerta del baño descompuesta recepcionista de mal genio
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Félix

Liked: Staff & service
Aceptable
Stayed 1 night in Jan 2026

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