Explore our 2 Mermaid Beach Oceanfront Hotels

"The room is very tired and there was visible mold throughout the bathroom including the sink, shower and floor. BLEACH would kill this. Floor carpet dirty and our door was left open all day after cleaners attended."

"customer service from management was terrible! They do not value their loyal customers who have stayed there numerous times over 30 years! very disappointing. We love the actual hotel, but after this incident will find it hard to return and they just didn't care!"

"Not as expected. Doesn’t meet the standards of a 4 star hotel."

"Just an overnighter but good price, location and helpful staff. Thanks to Sophia for her politeness and help !"

"I had a city view room and it was wonderful. Comfy bed, large towels, good air con (would be nice if we could switch it to quiet mode). Staff were great and the food at Stingray and Yamogen was phenomenal. "

"Check in was excellent, was given a letter saying there was maintenance being done and there would be no water from 11pm till 4 am. No drama there. Got back from dinner around 9 and heard a noise didn’t think much of it till I got into bed and the noise continued. It was a loud drilling sound. After about and hour of this I rang reception to see what was going on. They said they were preparing for the maintenance I asked how long it was going to go on they said they’d call me back. The noise continued on and off for the next hour so I rang again. The attitude was pretty much too bad and I could change rooms, yes change room from the deluxe king ocean view room I paid for to a standard room then move back the following day. No offer of any compensation no offer of anything. I was unpacked and my assistance dog was sound asleep we’d been up since 4am so at 11pm it wasnt an option I wanted to take.The drilling continued and I rang again and got pretty much the same answer and attitude. I asked if there were other complaints and they said yes. nThe whole point of this is if they had scheduled maintenance why book rooms that were going to be effected. Pure Greed as far as I’m concerned. I also could plug the jug or coffee machine in next morning. I’d plug them in turn on and the plug would slowly slide out and appliances stopped working.There was also lots of mould in the shower and on air con. Mentioned the noise on checkout and all I got was oh sorry about that. Never again!"