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Hacienda Santa Cruz

4.0 star property
Enjoy 2 outdoor pools at this 4-star Mérida hotel

Choose dates to view prices

Photo gallery for Hacienda Santa Cruz

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Front of property
Breakfast, lunch and dinner served
Chapel
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315
  • Place, Grutas de Tzabnah
    ‪13 min drive‬
  • Place, Kukulcan Stadium
    ‪14 min drive‬
  • Place, Estadio de Beisbol Kukulkan
    ‪14 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial) | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds (Matrimonial)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Presidential Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Multiple Beds

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Family Room, Multiple Beds

  • Garden view
  • 534 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed
  • Free WiFi

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About the neighborhood

Mérida

In regional park.Stay at this Mérida hotel and you'll be within 9 miles (15 km) of Museum of the City of Merida and Mérida Cathedral. Also within 9 miles (15 km) are Plaza Grande and Municipal Palace of Merida.

What's nearby

  • Grutas de Tzabnah - 13 min drive - 7.2 miles
  • Kukulcan Stadium - 14 min drive - 7.4 miles
  • Estadio de Beisbol Kukulkan - 14 min drive - 7.4 miles
  • Mérida Cathedral - 20 min drive - 7.3 miles
  • Plaza Grande - 20 min drive - 7.2 miles

Getting around

  • Teya-Merida Station - 26 min drive
  • Mérida International Airport (MID) - 15 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪Los Trompos - ‬7 min drive
  • ‪Los Henequenes - ‬7 min drive
  • ‪Tacos Timbras - ‬6 min drive
  • ‪La Parrilla - ‬7 min drive

About this property

Hacienda Santa Cruz

Enjoy 2 outdoor pools at this 4-star Mérida hotel
Hacienda Santa Cruz offers its guests 2 outdoor swimming pools and a steam room. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at Hacienda Santa Cruz. Free self parking is available.

This 4-star Mérida hotel is smoke free.

  • 1 floor
  • 25 guestrooms or units
  • Built in 1640
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hacienda Santa Cruz offers 25 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Mérida hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is provided daily.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Similar properties

2 bars/lounges, swim-up bar, poolside bar
Hacienda Xcanatun, Angsana Heritage Collection
Mérida
  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 523 reviews
$164 nightly
The price is $194
Jun 23 - Jun 24
Total with taxes and fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 107 to 180 for adults and MXN 107 to 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • No elevator
  • Wheelchair accessibility

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from March 24 2026 to March 22 2028 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 107 to 180 for adults, and MXN 107 to 180 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hacienda Santa Cruz
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Hotel Merida
Hacienda Santa Cruz Merida
Hacienda Hotel Santa Cruz Palomeque
Hacienda Santa Cruz Hotel Mérida
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

How close is Hacienda Santa Cruz to the airport?

Hacienda Santa Cruz is 6.6 mi (15-min drive) away from the Mérida International Airport (MID) airport, the closest popular airport to the property.

Does Hacienda Santa Cruz have an airport shuttle?

Airport shuttle services are not available at Hacienda Santa Cruz.

Does Hacienda Santa Cruz offer free breakfast?

Free breakfast isn’t offered at Hacienda Santa Cruz, but cooked-to-order breakfast is offered for a fee of between MXN 107 and 180 for adults, MXN 107 and 180 for children. It's available every day from 7:30 AM to 11:00 AM.

Is there a casino at Hacienda Santa Cruz?

No, there is no casino at this hotel, but Casino La Cima (13-min drive) and Diamonds Casino (18-min drive) are nearby.

What time is check-in at Hacienda Santa Cruz?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Hacienda Santa Cruz?

This hotel offers free self parking.

Does Hacienda Santa Cruz have a pool?

Hacienda Santa Cruz features 2 outdoor pools. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Hacienda Santa Cruz have a restaurant?

Hacienda Santa Cruz is home to "Valentina", which features pool views, a poolside location, and al fresco dining.

Does Hacienda Santa Cruz have a spa?

This hotel has a spa, which features Ayurvedic treatments, reflexology, and sports massages.

How close is Hacienda Santa Cruz to downtown Mérida?

Hacienda Santa Cruz is 6.3 mi away from Mérida.

Hacienda Santa Cruz Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 80 reviews
Rating 8 - Good. 19 out of 80 reviews
Rating 6 - Okay. 6 out of 80 reviews
Rating 4 - Poor. 5 out of 80 reviews
Rating 2 - Terrible. 4 out of 80 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, beautiful grounds, helpful staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and historic property, lovely rooms and huge bathrooms. The grounds are amazing but seem 50% inactive and it was eerily empty for our visit in late January. Also, few staff speak English. Location is 30 minutes from center of Merida. Still, we loved it and recommend it.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Secluded Hacienda

This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great friendly service. Food is amazing!
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Bertrand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Stayed 3 nights in May 2024
Verified

4/10 Poor

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, amenities
très très beau cadre
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Angelina Maria Eugenia

Liked: Property conditions & facilities
Disliked: Amenities
Lo bueno, la hacienda y sus espacio, los detalles en la gabitaciones muy lindas, el desayuno en la terraza, el servicio y trato del personal. LO MALO, todos los días hay fiesta de noche, abrumador el sonido, la tranquilidad no es compatible con los fiestones de noche TODOS LOS DIAS.Alimentos con aceite rancio o platos con sabor a jobon, el costo no es equivalente a la calidad de los productos. Se desatiende al huésped por estar atentos a los detalles y preparativos de las fiestas. Es una lástima, debido a que vulneran la experiencia del huésped que busca tranquilidad y confort por festejos TOFOS LOS DIAS QUE INCLUYEN JUEGOS PIROTECNICOS Y NI LES AVISAN A LOS HUESPEDES, NO VAYAN CON NIÑOS CHIQUITOS, ESO ES TERRIBLE. SI CAMBIAN ESO SERIA PERFECTA.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities
Toda la propiedad y el personal
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Enrique López de los Ríos

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien con la reserva. Solo que reservamos la presidencial y nos la cambiaron a la mera hora sin avisar. Mal por el hotel.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

RICARDO

Liked: Staff & service, amenities, property conditions & facilities
todo
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Daniel cordero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una hacienda hermosa , con unos jardines increíbles
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Irasema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Anne

Sehr schöne Unterkunft
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

NESTOR DE JESÚS CORTES

Liked: Cleanliness, amenities, property conditions & facilities
Lugar muy bello bendiciones
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

ITZIAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones, servicio excelente, una maravilla !
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitaciones y restaurante
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Octavio De La Torre

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

patty

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Gustavo Alejandro

Liked: Staff & service, property conditions & facilities
Me gusto la experiencia
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!
Stayed 1 night in Jan 2024