6/10 Aceptable
Jenny
6 abr. 2025
Staff knew l was semi disabled, using a walker. They failed to inform me that there was a step in the unit. Yes l was helped to the unit but the unit was totally dark, blinds down and no lights on. Result l literally “walked” the walker off the step, badly twisting & spraining my right foot. Staff agreed on Wednesday that they would come at 10:30am Sunday to help me get bag down stairs - no show. When l went to reception, no one visible in area. Also l had do not disturb sign, yet Friday came back to the window wide open, l had medical equipment and S8 drugs in the room. The charger for my live life alarm ($20) missing.
Jenny
Se hospedó 4 noches en abril de 2025