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Best Western Melbourne City

Property class: 3.5
3.5-star hotel near Melbourne Convention and Exhibition Centre

Choose dates to view prices

Photo gallery for Best Western Melbourne City

A reception area with a reception desk, two staff members, a bicycle, and seating area.
A bedroom with a large bed, a view of a garden through a sliding door, and a small table with chairs outside.
A modern lobby with a brick wall, a bookshelf, seating area, and a staircase.
A modern cafe with wooden tables, brick walls, and a variety of plants.
A modern hotel room with a brick accent wall, a large bed with white linens, a flat-screen TV on a wooden stand, and a nightstand with a lamp.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • Room service

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Standard Twin Room

A hotel room with two beds, a patterned headboard, a bathroom with a sink and mirror, and an air conditioning unit.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard King Room

Soundproofing, iron/ironing board, WiFi (free), individually decorated

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a mirror, a wardrobe, and a bathroom.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Matchbox

A hotel room with a bed, bedside table, lamp, and a television mounted on the wall.

Matchbox

8.2 out of 10
Very good
(69 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

A hotel room with a bed, a desk with a TV, a mirror, and a window with curtains.

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a lamp, a TV, and a window with curtains.

Standard Twin Room

7.6 out of 10
Good
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

A hotel room with a large bed, a headboard with a decorative pattern, a window with curtains, and a bedside table with a lamp and a sign.

Shoebox

8.4 out of 10
Very good
(90 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

A hotel room with a bed, a wardrobe, a small seating area, and a window.

Rooftop Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

A hotel room with a bed, a desk, a lamp, and a window with a view of a building.

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

A modern hotel room with a large bed, a desk with a TV, a brick accent wall, and a view through a glass door.

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Exterior

View Melbourne

Melbourne Central Business District
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
8.8 out of 10, Excellent, 1,456 reviews
$72 nightly
The price is $80
Oct 1 - Oct 2
Total with taxes and fees
View Melbourne

About the neighborhood

Melbourne

Melbourne Central Business District stay.Within a 10-minute walk of this Melbourne Central Business District hotel, you'll find Melbourne Convention and Exhibition Centre and Crown Casino. Also, Marvel Stadium is within half a mile (1 km) and Melbourne Central is within 2 miles (3 km).

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.2 miles
  • Flinders Lane - 3 min walk - 0.2 miles
  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Melbourne Central - 15 min walk - 0.8 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Quarterhouse - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Only Coffee Project - ‬4 min walk
  • ‪Waterside Hotel - ‬3 min walk
  • ‪Hardware SociĂ©tĂ© - ‬3 min walk

About this property

Best Western Melbourne City

3.5-star hotel near Melbourne Convention and Exhibition Centre
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

Similar properties

In-room safe, blackout drapes, iron/ironing board, WiFi (free)
Great Southern Hotel Melbourne
Melbourne Central Business District
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
4.1 out of 5, Very good, 2,494 reviews
$58 nightly
The price is $64
Sep 17 - Sep 18
Total with taxes and fees
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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Books
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from April 1 2027 to July 31 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 68932034202. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 3 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione

Hotel Pensione Melbourne

Melbourne Hotel Pensione

Melbourne Pensione

Melbourne Pensione Hotel

Pensione Hotel

Pensione Hotel Melbourne

Pensione Melbourne

Pensione Melbourne Hotel

Pensione Hotel Melbourne - By 8 Melbourne

Pensione Boutique Hotel Melbourne

Best Western Melbourne City Hotel

Pensione Boutique Hotel Melbourne

Best Melbourne City Hotel

Best Melbourne City Melbourne

Best Western Melbourne City Hotel

Best Western Melbourne City Melbourne

Best Western Melbourne City Hotel Melbourne

Frequently asked questions

How close is Best Western Melbourne City to the airport?

Best Western Melbourne City is 11.9 mi (19-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Melbourne City?

As of Sep 16, 2026, prices found for a 1-night stay for 2 adults at Best Western Melbourne City on Sep 17, 2026 start from $83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Melbourne City have an airport shuttle?

Airport shuttle services are not available at Best Western Melbourne City.

How close is Best Western Melbourne City to the beach?

This hotel is 4 mi (15-min drive) from St Kilda Beach and 5.2 mi (17-min drive) from Elwood Beach. Don't forget your sunscreen!

Does Best Western Melbourne City offer free breakfast?

Free breakfast isn’t offered at Best Western Melbourne City, but cooked-to-order breakfast is offered for a fee of between AUD 10 and 35 for adults, AUD 15 and 35 for children. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Best Western Melbourne City?

No, there is no casino at this hotel, but Crown Casino (5-min walk) is nearby.

What time is check-in at Best Western Melbourne City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Best Western Melbourne City?

Free parking is not available at this hotel.

Does Best Western Melbourne City have a pool?

Best Western Melbourne City does not have a pool.

Does Best Western Melbourne City have a restaurant?

Best Western Melbourne City is home to Stubby, which features brunch.

Does Best Western Melbourne City have a spa?

There are no spa services available at this hotel.

How close is Best Western Melbourne City to downtown Melbourne?

Best Western Melbourne City is 0.5 mi away from Melbourne.

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 384 out of 1000 reviews
Rating 8 - Good. 396 out of 1000 reviews
Rating 6 - Okay. 140 out of 1000 reviews
Rating 4 - Poor. 53 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location loved it
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Kathy-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
near the train station and down town, it's very convinence.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean. Friendly staff. Great location.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to everything I needed. Staff were friendly and I enjoyed the on-site bar and restaurant, the food was tasty.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean in great location. Good food activities in area. Good public transportation
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Priyasuthan David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with a nice little room. It’s a good option near Southern Cross station. The staff were very good too
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, early check in, always stay there when in Melbourne
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonable price
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff very friendly Bed was great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean and comfortable
Stayed 1 night in May 2026
Verified review

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Room service efficient and reliable, room small but tidy and location fantastic with great access to trams and restauramts
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Zinedine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine price wise and convenient location
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Debbie

Liked: Cleanliness, amenities
Staff were amazing and location was perfect
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice clean comfy room, comfy beds - nice staff and everything you could need close by!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always happy to stay at BW Melbourne. It is close to all the places I like to go to.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, neat and modern. Easy walking distance to trams and Southern Cross Station.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy walk from southern cross station
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall nice room but very basic and very small. Extremely loud exhaust fan in bathroom. Well priced
Stayed 1 night in May 2026
Verified review

8/10 Good

Maree

Liked: Cleanliness, staff & service
Staff were lovely and helpful.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Maree

Liked: Cleanliness, staff & service, amenities
Staff were great. Room was clean Comfortable bed Very quiet
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Rosemary

Liked: Cleanliness, staff & service
Very small room. Cold showers. Very basic. Staff helpful and friendly.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities
Convenient location Good value for single traveller with basic but adequate facilities. Staff were very accommodating when I left my luggage on arriving early and it had been put in the room. 11am check out was a bonus.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and area
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks good
Stayed 1 night in Apr 2026

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