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5.0 out of 5

"Comfortable and simple. Love the naturally lit room and the staff were incredibly helpful. Highly recommend. " More

By a verified traveler on Tue 16 Apr 2019

Hotel Description

3.5-star hotel near Melbourne Convention and Exhibition Centre

Melbourne Central Business District stay

Within a 10-minute walk of this Melbourne Central Business District hotel, you'll find Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex. Marvel Stadium and Melbourne Central are also within 2 miles (3 km).

Terrace

A rooftop terrace is featured at this hotel, along with free WiFi in public areas and a terrace. A library, dry cleaning, and luggage storage are also on offer.

Free WiFi, refrigerators

The individually decorated guestrooms offer free WiFi and fans. Other amenities include refrigerators, coffee/tea makers, and plasma TVs with digital channels.

Shoebox

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$61* Per night/room Aug 2 - Aug 3

Rooftop Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Trio Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Matchbox

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Melbourne City ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Best Western Melbourne City

Everyone (1)
5 out of 5

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 25, 2019 by Best Western Melbourne City Hotel

Hi, Thank you for your score! We are pleased you had a great stay with us. have a lovely afternoon. Warm Regards, Best Western Melbourne City Hotel

5 out of 5
Comfortable and simple. Love the naturally lit room and the staff were incredibly helpful. Highly recommend.

Posted by on Apr 16, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 19, 2019 by Best Western Melbourne City Hotel

Dear Anonymous Thank you for taking the time to write your review, we really appreciate your comments and its lovely to read our team were a great highlight to your stay. I wish you a fantastic weekend ahead :) Warm Regards, Best Western Melbourne City Hotel

About the Best Western Melbourne City

Location 16 Spencer Street, Melbourne, VIC 3000

Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to April 30 2022 (dates subject to change):

  • Breakfast
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Best Western Melbourne City, you'll find a rooftop terrace, a library, and tour/ticket assistance. Public spaces have free WiFi. Best Western Melbourne City also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Melbourne Airport (MEL) (23.9 km / 14.9 mi)
  • Train station: Southern Cross Station (0.6 km / 0.3 mi)

Room Amenities

Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with premium digital channels. Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Plasma television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

All guests, including children, are required to present a valid government-issued ID card at check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 30 per pet, per night
  • Maximum 2 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - 68932034202

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 68932034202. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Commonly-touched surfaces are cleaned with disinfectant between stays and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - 68932034202
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 30 per pet, per night
  • Late check-out fee: AUD 20 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pensione
  • Hotel Pensione Melbourne
  • Melbourne Hotel Pensione
  • Melbourne Pensione
  • Melbourne Pensione Hotel
  • Pensione Hotel
  • Pensione Hotel Melbourne
  • Pensione Melbourne
  • Pensione Melbourne Hotel
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel
  • Best Melbourne City Melbourne
  • Best Western Melbourne City Hotel
  • Best Western Melbourne City Melbourne
  • Best Western Melbourne City Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.