2/10 Terrible
Crystal
Business traveler, Traveled with family
Feb 17, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the worst hotel I have ever been to. Not only was I told AFTER my check in that the pool was closed for our entire stay(which is why I booked this place was for my son to go swimming)the room was dirty, the bathroom door was rusted at the bottom just very unkept. The first night it was boiling hot in the room so I decided to turn on the cool air, only to find that it got hotter when I did so. So at 3am I had to open the window when it was -30 degrees Celsius. Spoke to staff the next day and apparently their refrigeration system is broken for the entire building. I was offered a fan. The next day was the day we were leaving, decided we would take advantage of the continental breakfast before we hit the road. Went to go to the restaurant and we were told to head down the hall where we walked passed one of the hotel workers, we looked down the hall and the hallway was flooded and water was spraying everywhere while one of the maintenance men used a board to try and keep it from spraying out even more. The hotel worker told us that the restaurant was passed the hall and could walk through the flooded hallway to get there or alternatively we could use the outside entrance. At this point I was at my wits' end so we turned around and left the hotel to go to another restaurant. I have never had such a poor experience at a hotel in my entire life, extremely disappointed to say the least.
Crystal
Stayed 2 nights in Feb 2025