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"The room was amazing executive suite. Great price great feeling busy and clean and quiet. " More

By a verified traveler on Fri 28 Jun 2019

Hotel Description

Family-friendly ski hotel connected to the convention center with 2 bars/lounges

Near the slopes

Stay at this Medicine Hat hotel and you'll be within half a mile (1 km) of Medicine Hat Mall and 2 miles (3 km) of Medicine Hat Exhibition & Stampede. Also, Medicine Hat College is within 3 miles (5 km) and Saamis Teepee is within 6 miles (10 km).

Free water park, dining

This smoke-free hotel features free water park access, a casino, and a full-service spa. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free Internet, comfy beds

The 221 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. TVs come with cable channels, and other amenities include refrigerators and room service.

Medicine Hat Lodge, Trademark Collection by Wyndham ratings based on 9 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Medicine Hat Lodge, Trademark Collection by Wyndham

Everyone (5) Family (3)
2 out of 5
Water slide was fun but they put me in the farthest room from everything

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 10, 2019 by Front Office Manager

Dear Guest, Thank you for your review of the Medicine Hat Lodge. We are glad you enjoyed your stay with the water park. I am sorry to hear you did not enjoy your room location. We appreciate your feedback. Sincerely Medicine Hat Lodge.

5 out of 5

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 24, 2019 by Front Office Manager

Dear Guest, Thank you for your five star review of the Medicine Hat Lodge. We are glad you enjoyed your stay and hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

3 out of 5
The water slide and the Casino were nice to have in the hotel. Plenty for everyone to do.

Posted by on May 1, 2019

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Comment from Hotel Management

May 1, 2019 by Front Desk Manager

Dear Guest, Thank you for the great review of the Medicine Hat Lodge. We are happy you enjoyed your stay with the all the amenities our hotel has to offer including our water park and casino. We hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

4 out of 5

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 15, 2019 by Front Office Manager

Dear Guest, Thank you for the great review of the Medicine Hat Lodge. We are glad you enjoyed your stay and hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

5 out of 5

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 23, 2019 by Front Office Manager

Dear Guest, Thank you for the five star review of the Medicine Hat Lodge. We are happy you enjoyed your stay and hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

4 out of 5

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 17, 2019 by Front Office Manager

Dear Guest, Thank you for the great review of the Medicine Hat Lodge. We are glad you enjoyed your stay and hope to have you stay with us soon. Sincerely Medicine Hat Lodge.

5 out of 5

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jun 28, 2019 by Front Office Manager

Dear Guest, Thank you for your five star review of the Medicine Hat Lodge. We are happy you enjoyed your stay and hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

5 out of 5
The room was amazing executive suite. Great price great feeling busy and clean and quiet.

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jun 29, 2019 by Front Office Manager

Dear Guest, Thank you for the five star review of the Medicine Hat Lodge. We are glad you enjoyed your stay with the amazing executive suite. We hope to have you stay with us again soon. Sincerely Medicine Hat Lodge.

1 out of 5
I booked this hotel last minute and needed a room for 5. The picture showed what appeared to be 2 Queen beds & a pullout small sofa but only had 2 Queen beds. When I inquired about the pullout I was told I had to reserve a pullout and they were all reserved. We slept 3 in 1 Queen bed and it was a little snug. Also the room was very run down and hot and the air conditioning unit appeared to be very outdated and it was very loud. The entire hotel, aside from the updated eating area, was very run down and not worth the price. The front staff is friendly and they do appear to be doing their best to provide good customer service.

Posted by , from Lethbridge, AB on Mar 25, 2019

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Comment from Hotel Management

Apr 30, 2019 by Front Desk Manager

Dear J.Hill, I apologize for the inconvenience you experienced during your stay with us. Guest feedback is important to us so we know what areas we can improve to provide the ultimate guest experience. We hope you will give us anther chance to turn your experience into an excellent one. Sincerely Medicine Hat Lodge.

About the Medicine Hat Lodge, Trademark Collection by Wyndham

Location 1051 Ross Glen Drive SE, Medicine Hat, AB T1B 3T8

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges or try your luck at the onsite casino. There's a restaurant on site, as well as a snack bar/deli. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This eco-friendly hotel also offers a children's pool and a 24-hour fitness center. Free self parking is available. This 3.5-star Medicine Hat hotel is smoke free.

  • 1 building
  • 221 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Casino
  • Dining venue
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Medicine Hat, AB (YXH) (7.8 km / 4.9 mi)
  • Property shuttles: Ski shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Medicine Hat Lodge, Trademark Collection by Wyndham offers 221 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Medicine Hat hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 10:00 AM.

Redwood Steakhouse & Bar - This restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Central Station Cocktail - Onsite lobby lounge. Open daily.

Elements Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a 24-hour fitness center.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golf driving range on site
  • Golfing nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ice skating nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby

Spa Services

Alberta Massage and Spa has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 10 per pet, per night, plus a deposit of CAD 10.00 per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: CAD 300 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 10.00 per night
  • Pet fee: CAD 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lodge Medicine Hat
  • Medicine Hat Lodge
  • Medicine Hat Lodge Hotel Medicine Hat
  • Medicine Hat Lodge Resort, Casino & Spa Alberta
  • Medicine Hat Lodge Resort, Casino And Spa
  • Medicine Hat Resort
  • Medicine Hat Lodge
  • Medicine Hat Lodge, Trademark Collection by Wyndham Hotel
  • Medicine Hat Lodge, Trademark Collection by Wyndham Medicine Hat

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions