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Novotel Medellín El Tesoro

4-star property
Cra 25a # 1 a sur 45, Medellín, Antioquia 1-855-201-7819
3.7 out of 5
Good!
See all 7 travelocity Reviews

"Location is very ideal. Basically inside one of the biggest malls in area. So you have access to almost anything.. I would definitely stay here again. ... " More

By a verified traveler on Sat 04 Dec 2021

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Hotel Description

4-star Beaux Arts hotel near El Tesoro Shopping Park, connected to a shopping center

El Poblado stay

A stay at this El Poblado hotel places you within half a mile (1 km) of El Tesoro Shopping Park and 2 miles (3 km) of Lleras Park. Santafé Mall and La Strada Mall are also within 2 miles (3 km).

Dining, fitness center

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 6 conference rooms, free WiFi in public areas, and airport shuttle. Enjoy the gym and perks like free self parking.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Jul 10 - Jul 11

Standard Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Medellín El Tesoro ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Novotel Medellín El Tesoro

Everyone (1) Couples (3) Family (3)
4 out of 5
Location is very ideal. Basically inside one of the biggest malls in area. So you have access to almost anything.. I would definitely stay here again.

Posted by on Dec 4, 2021

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Comment from Hotel Management

Dec 5, 2021 by MOD Novotel Medellin El Tesoro

Dear ELVIN Thank you for taking the time to tell us about your experience at the Novotel El Tesoro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5 out of 5
Todo excelente

Posted by on Oct 4, 2021

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Comment from Hotel Management

Oct 6, 2021 by MOD Novotel Medellin El Tesoro

Estimada JACKELINE Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Medellin El Tesoro. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente nos esforzamos en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.

4 out of 5

Posted by on Aug 9, 2021

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3 out of 5
Very poor service by the front desk. We made a two room reservation and we were split in two different floors that were not accessible to each other. We complained and were told we were only there for two nights The breakfast staff rolled their eyes if you asked for a coffee refill There were no conditioner, body cream or wash clothes in the rooms. Poor service

Posted by on Feb 8, 2020

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Comment from Hotel Management

Feb 8, 2020 by David

Dear Maria On the comment that you indicate, let me tell you that we have shared it with the responsible areas to find the solution. We also want to apologize, waiting for a new opportunity and with this get your complete satisfaction. Our commitment is that you want to return so we will be happy to have it again.

5 out of 5
Friendly staff, great location that has a mall that’s part of and accessible from the hotel, easy check-in and out.

Posted by on Oct 19, 2019

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Comment from Hotel Management

Oct 22, 2019 by David

Thank you so much. We are so proud you enjoyed your stay with us.

4 out of 5
Helpful staff and nice location. Close to the international airport

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 25, 2019 by David

Dear guest On behalf of Novotel’s El Tesoro team, thank you for sharing your comment with the rest of the travellers! We feel very proud that your stay with us fulfilled your expectations. We are proud to know that you enjoyed the Hotel and the service of our employees Our commitment is your return, this is why we would like to have you back soon in the near future. Thank you for your preference! Best Regards, Novotel Medellin

1 out of 5
Real nice place but these people are amateurs. I speak Spanish but not perfectly and I got over charged at least twice. I really got screwed. I tried to work with them but it they would make up excuses or tell me the manager would handle it later. The charges showed up on my credit card. You can't trust this hotel. Stay away.

Posted by on May 7, 2019

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Comment from Hotel Management

May 13, 2019 by David

Dear, Guest On behalf of Novotel’s Medellin team, we would like to thank you for sharing your comment. We are gratefull for every comments like yours help us to continue improoving in the service we provide. we appologize about the last situation, your suggestion it is alredy sended to the area responsable. Our commitment is your return this is why he hope to see you soon in the near future. Kind Regards, Novotel Medellin

About the Novotel Medellín El Tesoro

Location Cra 25a # 1 a sur 45, Medellín, Antioquia 050022

Property Features

Novotel Medellín El Tesoro offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the pool bar. A computer station is on site and WiFi is free in public spaces. There are 6 meeting rooms available. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the eco-friendly Novotel Medellín El Tesoro. An airport shuttle (available on request) is available for a fee. Free self parking is available. This Beaux Arts Medellín hotel is smoke free.

  • 1 building
  • 238 guestrooms or units
  • 25 levels
  • Built in 2018
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Medellín El Tesoro offers 238 air-conditioned accommodations with minibars and safes. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Medellín hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

El Almacen - This fine-dining restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Novotel Medellín El Tesoro offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: COP 39000 for adults and COP 20000 for children (approximately)
  • Airport shuttle fee: COP 90000.00 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atton El Tesoro Hotel Medellin
  • Atton El Tesoro Hotel
  • Novotel Medellín El Tesoro ex Atton Hotel Medellin
  • Novotel Medellín El Tesoro ex Atton Hotel
  • Novotel Medellín El Tesoro ex Atton Medellin
  • Novotel Medellín El Tesoro ex Atton
  • Hotel Novotel Medellín El Tesoro (ex Atton) Medellin
  • Medellin Novotel Medellín El Tesoro (ex Atton) Hotel
  • Hotel Novotel Medellín El Tesoro (ex Atton)
  • Novotel Medellín El Tesoro (ex Atton) Medellin
  • Atton El Tesoro
  • Novotel Medellin El Tesoro
  • Novotel Medellín El Tesoro Hotel

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 8 PM.
  • One child 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.