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Shirahone Onsen Tsuruya Ryokan

Property class: 3
Enjoy the free parking at this 3-star Matsumoto ryokan

Choose dates to view prices

Photo gallery for Shirahone Onsen Tsuruya Ryokan

A spa area with a hot spring, wooden deck, stone pathway, and a wooden building with a sloped roof.
A wooden bathhouse with a clear pool surrounded by rocks.
A room with two chairs and a table, a window with a view of a forest.
A traditional Japanese room with tatami flooring, a low table, two chairs, and a large window offering a view of greenery.
A traditional Japanese-style room with tatami flooring, a low table, and two chairs.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
4202-6 Shirahone Onsen Azumi, Matsumoto, 390-1515
  • Place, Chubu-Sangaku National Park
    ‪1 min walk‬
  • Place, Kappa Bridge
    ‪34 min drive‬
  • Place, Kamikochi Visitor Center
    ‪34 min drive‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪69 min drive‬

Room options

View all photos for Japanese Style Room, Shared Bathroom with Private Toilet, Main Building, River View

A traditional Japanese-style room with tatami flooring, a low wooden table, and a chair.

Japanese Style Room, Shared Bathroom with Private Toilet, Main Building, River View

  • River view
  • 157 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese Style Room, Private Bathroom, New Building, River View

Two wicker chairs with cushioned seats and backs, positioned in front of a window with a view of a forested hillside.

Japanese Style Room, Private Bathroom, New Building, River View

  • River view
  • 195 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for Traditional Twin Room, Non Smoking, River View

A hotel room with two beds, a bedside table, a chair, and a large window with a view of trees.

Traditional Twin Room, Non Smoking, River View

  • River view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Matsumoto

In Matsumoto .Stay at this Matsumoto ryokan and you'll be within 12 miles (20 km) of Kappa Bridge and Alpes Street Hotsprings. Myojin Pond and Myojin Bridge are within 16 miles (25 km).

What's nearby

  • Chubu-Sangaku National Park - 1 min walk - 0.0 miles
  • Mt. Norikura Snow Resort - 20 min drive - 6.3 miles
  • Taisho Pond - 26 min drive - 10.4 miles
  • Kappa Bridge - 34 min drive - 13.3 miles
  • Kamikochi Visitor Center - 34 min drive - 13.3 miles

Getting around

  • Shin Shimashima Station - 44 min drive
  • Shinshu - Matsumoto Airport (MMJ) - 71 min drive

Restaurants

  • ‪グレンパークさわんど - ‬5 min drive
  • ‪もみの木 - ‬15 min drive
  • ‪アルプスホルン - ‬15 min drive
  • ‪禄次 - ‬15 min drive
  • ‪食事処よし本 - ‬15 min drive

About this property

Shirahone Onsen Tsuruya Ryokan

Enjoy the free parking at this 3-star Matsumoto ryokan
Shirahone Onsen Tsuruya Ryokan offers its guests hot springs. WiFi is free in public spaces. Free breakfast is available daily. Free self parking is available.
  • 22 guestrooms or units
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Front desk (24 hours)
Shirahone Onsen Tsuruya Ryokan offers 22 air-conditioned accommodations with safes and slippers. LCD televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 8:30 AM

Things to do

  • Hot springs

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Late check-in subject to availability
Minimum check-in age: 13

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. Guests can access their rooms with a mobile device.

Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Shirahone Onsen Tsuruya Ryokan Matsumoto
Shirahone Onsen Tsuruya Matsumoto
Shirahone Onsen Tsuruya
Ryokan Shirahone Onsen Tsuruya Ryokan Matsumoto
Matsumoto Shirahone Onsen Tsuruya Ryokan Ryokan
Ryokan Shirahone Onsen Tsuruya Ryokan
Shirahone Onsen Tsuruya
Shirahone Onsen Tsuruya Ryokan Ryokan
Shirahone Onsen Tsuruya Ryokan Matsumoto
Shirahone Onsen Tsuruya Ryokan Ryokan Matsumoto

Frequently asked questions

How close is Shirahone Onsen Tsuruya Ryokan to the airport?

Shirahone Onsen Tsuruya Ryokan is 25.1 mi (71-min drive) away from the Shinshu - Matsumoto Airport (MMJ) airport, the closest popular airport to the property.

Does Shirahone Onsen Tsuruya Ryokan have an airport shuttle?

Airport shuttle services are not available at Shirahone Onsen Tsuruya Ryokan.

Does Shirahone Onsen Tsuruya Ryokan offer free breakfast?

Shirahone Onsen Tsuruya Ryokan offers free local cuisine breakfast every day from 7:00 AM to 8:30 AM.

Is there a casino at Shirahone Onsen Tsuruya Ryokan?

No, there is no casino at this ryokan.

What time is check-in at Shirahone Onsen Tsuruya Ryokan?

Check-in start time: 3 PM; Check-in end time: 6 PM.

Is there free parking at Shirahone Onsen Tsuruya Ryokan?

This ryokan offers free self parking.

Does Shirahone Onsen Tsuruya Ryokan have a pool?

Shirahone Onsen Tsuruya Ryokan does not have a pool.

Does Shirahone Onsen Tsuruya Ryokan have a spa?

This ryokan doesn't have a spa, but it does offer massages.

How close is Shirahone Onsen Tsuruya Ryokan to downtown Matsumoto?

Shirahone Onsen Tsuruya Ryokan is 0.5 mi away from Shirahone.

Shirahone Onsen Tsuruya Ryokan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 12 out of 21 reviews
Rating 8 - Good. 6 out of 21 reviews
Rating 6 - Okay. 2 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 0 out of 21 reviews

8.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
野天風呂も清潔で、趣きが良かった
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Property conditions & facilities, room comfort

つるや旅館最高

ご飯が美味しかった。温泉も良かった♨️です。ありがとうございます😊
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
たてものは古いが、温泉、スタッフ、清潔感があって良かった。スタッフが、優しく丁寧でした。
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

ゆっくりできました

従業員さんたちが親切で最高でした。
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort

憧れの白骨温泉で大満足の家族旅

川辺にある素敵なホテルです お湯が最高でした 1歳と5歳の子供連れでしたが 子供達も大人も まったり しっぽり ゆっくりできました 夕食 朝食ともにとても美味しく大満足 施設は少々改善の余地もあるかもしれませんが あの山奥の細い道を抜けたところの秘湯なので 十分贅沢かと思います お部屋も綺麗で 女性用アメニティも お部屋にも浴場にも揃っていて嬉しかったです 駐車場までお迎え お見送りをしていただいたり 細やかな気配り、心遣い、おもてなしをしていただきました 素敵な夏の思い出ができました
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

秘湯と素朴なお宿

豪華ではないが、清潔でお湯がとて良かった
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

別所の名宿

別所温泉宿泊は2度目、今回の玉屋旅館は素晴らしいです。前日に白骨温泉に泊まりましたが、こちらはがっかりで期待していなかったのですが、部屋はきれい、受付もよく、料理も口うるさい母も絶賛でした。又泊まりたい宿です。
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

癒されました

よいお湯、よい宿でした。泉質がよくて、体がポカポカに。3日入れば風邪をひかない、といわれるそうですが、なるほど。ベッドの部屋に泊まりました。新しいお部屋で、ゆったりしていて、おちつける和のしつらえ。広い窓の外は原生林で、川の音が聞こえて、癒されました。食事は少なめで、私にはちょうどよく、イワナが美味しかった！ 何より、宿の人たちのホスピタリティがすばらしかった。みな親切でフレンドリーで、来てよかった。宿まで、すれ違えないほど細い道は、わずかでした。でも、日暮れ前に到着することを勧めます。
Stayed 1 night in Oct 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
とても卑怯な温泉でお湯はとても良かったです それに上高地に行くのに10分位で行けて とても便利でした
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Staff & service
Disliked: Cleanliness, room comfort

秘境の宿

外観や雰囲気、社員さんは明るく感じが良かったです。部屋が旧館でしたが、ベランダが汚くて蜘蛛がいたりして、廊下のシミが多いのも残念でした。食事は美味しかった‼️ でも、三人で泊まったのに、洗面所のコップが2こしかありませんでした。
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

深山中的溫泉飯店

這是一家只有九間客房的傳統風情溫泉飯店，飯店有些老舊，但是房間很乾淨。位於深山中一天只有一班來回的車，並不容易到達，晚上很寂靜。飯店服務人員的英文並不好，但是很友善、有禮貌。白骨溫泉水非常有特色，餐飲屬於鄉間料理。
Stayed 1 night in May 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店有懂流利英語的服務員，位置亦容易找到，不過因為酒店位置在斜路上面，如拉著大型手提行李會有點吃力，但服務質很好，值得再入住
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, room comfort
従業員の対応はとても良い。
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

白骨温泉つるや旅館

湯質の良い温泉でした。スタッフの対応も丁寧にして頂いて、良い骨休めになりました。是非お勧めの旅館です。
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Excellent Meals

A typical onsen ryokan with cozy and clean guest rooms. The onsen facilities might not be at those top notch level and a bit worn, but the quality of foods offered was absolutely excellent and fantastic
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018