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4.5 out of 5

"It was close to the casino but the shuttle bus did not return to the casino at 2am for its last pick to the hotel " More

By a verified traveler on Mon 19 Jul 2021

Hotel Description

Enjoy the outdoor pool at this Charles Town hotel

In Charles Town

Within 2 miles (3 km) of this Charles Town hotel, you'll find Hollywood Casino at Charles Town Races and Jefferson Medical Center. Zion Episcopal Church Cemetery and Old Opera House are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free perks include buffet breakfast, free self parking, and a casino shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 145 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$105* Per night/room Oct 3 - Oct 4

Room, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, Accessible, Non Smoking (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Charles Town, an IHG Hotel ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Charles Town, an IHG Hotel

Everyone (8) Couples (1) Family (8)
5 out of 5
It was close to the casino but the shuttle bus did not return to the casino at 2am for its last pick to the hotel

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 20, 2021 by Jason B

I am sorry to hear that there seemed to be a miscommunication. Our shuttle is "on demand" so you have to call for pick-ups.

5 out of 5

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 18, 2021 by Jason B

Thank you for your feedback. We hope to see you again soon!

4 out of 5
Room phone did not work

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 3, 2021 by Jason B

Thank you for your feedback. I apologize about the phone in your room. I will review your reservation and have our maintenance team look into it right away. Thank you for letting us know. We hope to see you again next time you're in the area.

5 out of 5
Staff was very professional .

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 10, 2021 by Jason B

We are very proud of our staff. Thank you for staying with us. We hope to see you again soon.

5 out of 5

Posted by on Jan 24, 2021

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Comment from Hotel Management

Feb 9, 2021 by Jason B

Thank you so much for your feedback! We hope to see you again in the future!

5 out of 5
Greet greeting, friendly staff! Rooms were clean, beds very comfortable.

Posted by , from Columbia on Sep 30, 2020

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Comment from Hotel Management

Oct 1, 2020 by Jason B

We appreciate your staying with us during your visit and the kind review. Hopefully we will see you again soon.

5 out of 5
Very nice hotel and clean. Nice breakfast spread and I will be sure to try other locations

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Jason B

Great to hear. We look forward to your next visit.

5 out of 5
It was nice and clean. All the staff was friendly

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Jason B

I am happy to see that you enjoyed your stay with us. Please come back and see us again.

5 out of 5
The front desk staff were amazingly friendly and professional. Great to have awesome customer service nowadays. Much appreciated

Posted by on Jan 18, 2020

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Comment from Hotel Management

Jan 19, 2020 by Jason B

Thank you so much for your kind words and for staying with us. We hope to see you again soon.

4 out of 5

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Jason B

Thank you for staying with us. Please come back soon.

About the Holiday Inn Express Charles Town, an IHG Hotel

Location 681 Flowing Springs Rd, Charles Town, WV 25438

Property Features

Holiday Inn Express Charles Town, an IHG Hotel offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served. The business-friendly Holiday Inn Express Charles Town, an IHG Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This Charles Town hotel is smoke free.

  • 1 building
  • 145 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free casino shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Charles Town, an IHG Hotel offers 145 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Charles Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Pool access available from 7 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.