4/10 Poor
Jeff S.
May 14, 2025
Disliked: Cleanliness
Read before booking
I booked my stay on April 11th for one night (May 10th). On May 7th I received the address via email as expected and on May 10th I received a text from the host in the VRBO app inquiring about my ETA. This shows there was no issue contacting me yet I was never provided access instructions (door code) prior to my 3pm check-in. I responded to the ETA inquiry requesting access instructions, at 5pm I requested them again, I sent a 3rd request in the VRBO app and never received a response.I called the host twice and sent a text message, I was not contacted until after 8pm (5 hours after my check-in). The host apologized and told me she would refund me 100 for the inconvenience. It is now May 14th and I have not received the promised refund.Additionally, the primary bed clearly had not been changed as there was both human and pet hair between the flat and fitted sheets.We also found that all but 2 windows were unlocked, you would think this would be a routine check during the cleaning process.Given all of the issues getting access to the home, the fact that it was not properly cleaned and the host not being proactive or responsive I would not recommend renting this home, there are too many options to accept an experience like this!
Jeff S.
Stayed 1 night in May 2025