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Crowne Plaza Manila Galleria by IHG

4.5 star property
4.5-star luxury hotel near Robinsons Galleria Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for Crowne Plaza Manila Galleria by IHG

2 restaurants, breakfast, lunch, dinner served; international cuisine
2 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Room amenity
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Parking included

Explore the area

View in a map
Ortigas Avenue, Corner, Asian Development Bank Ave. (ADB), Pasig, Manila, 1100
  • Place, Robinsons Galleria Mall
    ‪1 min walk‬
  • Place, SM Megamall
    ‪8 min walk‬
  • Place, Greenhills Shopping Center
    ‪3 min drive‬
  • Airport, Manila (MNL-Ninoy Aquino Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room

9.4 out of 10
Exceptional
(15 reviews)
  • 427 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, Club Lounge Access (High Floor)

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access (Low Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, Club Lounge Access (Low Floor)

  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 1 King Bed, Accessible

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Low Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 2 Twin Beds (Low Floor)

9.6 out of 10
Exceptional
(12 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds (Low Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 2 Twin Beds (Low Floor)

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Club Lounge Access (Low Floor)

Junior Suite, 1 King Bed, Club Lounge Access (Low Floor) | 1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed, Club Lounge Access (Low Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • 624 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Crowne)

Suite (Crowne) | 1 bedroom, premium bedding, pillowtop beds, minibar

Suite (Crowne)

  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (Low Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 1 King Bed (Low Floor)

8.8 out of 10
Excellent
(12 reviews)
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Club Lounge Access

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 2 Twin Beds, Club Lounge Access

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 2 Twin Beds (High Floor)

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Club Lounge Access

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 1 King Bed, Club Lounge Access

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, Corner (Low Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, Club Lounge Access, Corner (Low Floor)

  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club Lounge Access, Corner (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, Club Lounge Access, Corner (High Floor)

  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 2 Twin Beds (High Floor)

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms, Club Lounge Access (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Bedrooms, Club Lounge Access (High Floor)

  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club Lounge Access (High Floor)

1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed, Club Lounge Access (High Floor)

  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Pasig

Central Pasig getaway .A stay at this Ugong Norte hotel places you steps from Robinsons Galleria Mall and within a 5-minute walk of EDSA Shrine. Also, SM Megamall is within half a mile (1 km) and Wack Wack Golf and Country Club is within 2 miles (3 km).

What's nearby

  • Robinsons Galleria Mall - 1 min walk - 0.0 miles
  • SM Megamall - 8 min walk - 0.5 miles
  • Shangri-La Mall - 15 min walk - 0.8 miles
  • Greenhills Shopping Center - 3 min drive - 1.6 miles
  • Greenbelt Shopping Mall - 8 min drive - 4.5 miles

Getting around

  • Ortigas Avenue Station - 9 min walk
  • Manila Santa Mesa Station - 10 min drive
  • Ninoy Aquino Intl. Airport (MNL) - 36 min drive

Restaurants

  • ‪Max's Restaurant - ‬3 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬1 min walk
  • ‪Little Farmer's Coffee - ‬1 min walk
  • ‪Marugame Udon - ‬1 min walk
  • ‪TGI Fridays - ‬1 min walk

About this property

Crowne Plaza Manila Galleria by IHG

4.5-star luxury hotel near Robinsons Galleria Mall, connected to a shopping center
Crowne Plaza Manila Galleria by IHG offers its guests a fitness center and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 34003 square feet (3159 square meters) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Crowne Plaza Manila Galleria by IHG. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Pasig hotel.

  • 262 guestrooms or units
  • 13 levels
  • 2 dining venues
  • Meeting rooms
  • 34003 sq ft of conference space
  • 3159 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Crowne Plaza Manila Galleria by IHG offers 262 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Microwaves and in-room massages can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.

Similar properties

Standard Room, 2 Twin Beds | Premium bedding, down comforters, minibar, in-room safe

Holiday Inn & Suites Manila Galleria by IHG

  • Kids pool
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, 1,006 reviews
$82 nightly
The price is $91
Oct 26 - Oct 27
Total with taxes and fees
Holiday Inn & Suites Manila Galleria by IHG

Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (PHP 100 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 1,500 for adults and PHP 750 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (36 inch wide door)
  • Hand-held showerhead
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch LED TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Manila Galleria by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1875.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PHP 1500 for adults and PHP 750 for children
  • Airport shuttle fee: PHP 2700 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: PHP 100 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 1875.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash.
    For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Galleria Manila
Crowne Plaza Manila
Crowne Plaza Manila Galleria
Crowne Plaza Manila Galleria Hotel
Crowne Plaza Manila Galleria Hotel Pasig
Crowne Plaza Manila Galleria Pasig
Manila Crowne Plaza
Manila Crowne Plaza Galleria
Manila Galleria Crowne Plaza
Galleria Manila Crowne Plaza
Crowne Plaza Manila Galleria Hotel Quezon City
Crowne Plaza Quezon City

Frequently asked questions

How close is Crowne Plaza Manila Galleria by IHG to the airport?

Crowne Plaza Manila Galleria by IHG is 9.1 mi (36-min drive) away from the Ninoy Aquino Intl. Airport (MNL) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Manila Galleria by IHG?

As of Sep 26, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Manila Galleria by IHG on Oct 23, 2025 start from $85.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Manila Galleria by IHG have an airport shuttle?

Crowne Plaza Manila Galleria by IHG offers an airport shuttle 24 hours a day, on request, for a charge of PHP 2700 per vehicle, one-way.

Does Crowne Plaza Manila Galleria by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Manila Galleria by IHG, but buffet breakfast is offered for a fee of PHP 1500 for adults and PHP 750 for children. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Crowne Plaza Manila Galleria by IHG?

No, there is no casino at this hotel, but Newport World Resorts (14-min drive) and Casino Filipino (14-min drive) are nearby.

What time is check-in at Crowne Plaza Manila Galleria by IHG?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Crowne Plaza Manila Galleria by IHG?

This hotel offers free self parking. Valet parking is available for PHP 100 per night.

Does Crowne Plaza Manila Galleria by IHG have a pool?

Crowne Plaza Manila Galleria by IHG features a children's pool.

Does Crowne Plaza Manila Galleria by IHG have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine and light fare.

Does Crowne Plaza Manila Galleria by IHG have a spa?

This hotel doesn't have a spa, but it does offer body treatments, facials, and body wraps.

How close is Crowne Plaza Manila Galleria by IHG to downtown Pasig?

Crowne Plaza Manila Galleria by IHG is 1.9 mi away from Pasig.

Reviews

Crowne Plaza Manila Galleria by IHG Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 373 out of 766 reviews
Rating 8 - Good. 257 out of 766 reviews
Rating 6 - Okay. 75 out of 766 reviews
Rating 4 - Poor. 38 out of 766 reviews
Rating 2 - Terrible. 23 out of 766 reviews

Reviews

8/10 Good

Gerald

Stayed 3 nights in Jun 2025

10/10 Excellent

Maria Mercedes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

"This is a fantastic hotel. Our rooms were very comfortable. The hotel is convenient to the mall as well as transportation. I only wish we could have stayed longer than just one night.
Stayed 1 night in Jun 2025

6/10 Okay

Chee

Stayed 1 night in Jun 2025

10/10 Excellent

Gwyn

Liked: Cleanliness, amenities, property conditions & facilities
The hotel sits on top ofa mall. Pretty convenient.
Stayed 12 nights in May 2025

10/10 Excellent

Jens

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 5 nights in Jun 2025

10/10 Excellent

Dennis, Groton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, spendy and early check-in was excessive. Not sure if company get money or the front desk??
Stayed 1 night in Jun 2025

10/10 Excellent

Natalie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Home away from home in the Philippines. Amazing breakfast just sad pool was closed though they provided shuttles to a nearby place
Stayed 4 nights in May 2025

10/10 Excellent

Lauro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity
Stayed 2 nights in May 2025

10/10 Excellent

Arleta

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are professional. Rooms are spacious, clean and quiet. Lobby is not crowded. Location is convenient as it’s near a mall with lots of option where to eat and shop. Edsa Shrine (church) is walkable. Will definitely recommend to friends and family.
Stayed 2 nights in May 2025

2/10 Terrible

sang jun

Stayed 2 nights in May 2025

10/10 Excellent

Lauro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in May 2025

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in May 2025

10/10 Excellent

Theodore E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Manila

Great place to stay when in Manila. The mall is connected to the hotel. Great place to shop and eat. My family have stayed there many times . I highly recommend this hotel. Great value and service.
Stayed 2 nights in May 2025

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2025

4/10 Poor

paul

Liked: Staff & service
Disliked: Cleanliness, amenities
My wife and I recently had the opportunity to stay at the Crowne Plaza Manila, and unfortunately, our experience was marred by a few issues. While the hotel's location is convenient and the rooms are comfortable, there were several aspects that fell short of our expectations. The room we received was average, with a notable exception - a large cockroach in the bathroom. This was a major turn-off and made us question the hotel's cleanliness standards. The sink in the bathroom also had a significant leak when in use, which was not only inconvenient but also a safety concern. We were also disappointed with the dinner options at the hotel's restaurant, which was marketed as a buffet. The prices were steeper than we had anticipated, especially considering there were four of us in total. The child's meal was particularly expensive, at PHP 11,000 total which was a surprise Despite these issues, the hotel's staff were friendly and helpful, and the room's amenities were modern and clean. The hotel's location is also convenient, with many dining and shopping options within walking distance. I was also upset that the pool closer was not told at time of booking
Stayed 1 night in Apr 2025

10/10 Excellent

Melvin John, Singapore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and comfortable room after a long day if work. Will for sure stay the next time I'm in for work.
Stayed 2 nights in Apr 2025

10/10 Excellent

Magdalena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service especially in the food are. (Breakfast morning). Cleanliness although there are days that there was no service room attendant. I didn’t like there’s one day, I had been waiting in customer service but they are not paying attention to the Guest. Until one down attendant noticed me and assisted me to the other side of the service desk (concierge) to help me out. But overall, it’s still a great Hotel where I can see myself to stay in the near future.
Stayed 10 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Maria Diana A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpfull staff. Bed was hard.
Stayed 14 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and dining.
Stayed 2 nights in Mar 2025

2/10 Terrible

Florence

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crowne Plaza by IHG?! Horrendous stay😱

One of the WORST nightmare hotels that I’ve stayed in my lifetime. The first room Aircon was noisy and super cold. Changed room. AC was quieter but AC thermostat is NOT working. Same as my colleague’s room. AC temp remained at 11deg. Crazy cold. Water wasn’t hot. Stained counter top. No towels when I walked into the room. Towels delivered looked old, used and worse condition than my home floor mats. They don’t give face towel until I asked. Cheap laminate round table ( like those foldable kopitiam) tables. Scratched and not touched up. Stained carpets. Noise from corridor. Kettle looked old and dirty. For a 4 star upscale IHG. I am appalled by its brand standards. Won’t return ever again! It’s a shame to IHG Brand. Good grief!
Stayed 4 nights in Mar 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort

Bad experience - no hot water, too cold & noisy

There was no hot water at all. No use for the bathtub unless you like a cold soak. Got the engineer to come twice but nothing was fixed and they didn’t even offer to change room for me. Told me that the water temperature is normal. The air conditioning is very cold even when I adjust to the highest temperature. Quality of towels and comforter is not good. Noise level is high even though I’m staying at high floor. The windows acoustics are no good. Bad experience all in all for a good brand of hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Viral

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

SERDAR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice area I was hearing all the noise coming from the cars on the street The rooms are not soundproof
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is where I actually stayed. It was a pleasure. You won’t go hungry staying here. The food options are plenty full! I loved it
Stayed 3 nights in Mar 2025