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Best Western Concord Inn & Suites

2.5-star property
97 Hall St, Concord, NH 1-855-201-7819
3.9 out of 5
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See all 20 travelocity Reviews

"Very comfy and the kids had a blast in the pool. It was very clean and they made sure that covid concerns were honored for our safty " More

By a verified traveler on Fri 19 Feb 2021

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Hotel Description

Concord guestrooms with free WiFi

In Concord

Within 2 miles (3 km) of this Concord hotel, you'll find Capitol Center for the Arts and New Hampshire State House. New Hampshire Hospital Scorecard and Walker-Woodman House are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

The individually decorated guestrooms offer free WiFi and free local calls. Entertainment options include LCD TVs with cable channels, while refrigerators and microwaves provide the conveniences of home. Housekeeping is available once per stay.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$113* Per night/room Oct 31 - Nov 1

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Best Western Concord Inn & Suites ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Concord Inn & Suites

Everyone (14) Couples (1) Family (6)
2 out of 5
Our Room was dirty. The floor did not seemed well vacuumed and the hallways and room smelled of cigarettes' smoke. the bathroom did not have enough towels for all of us as well as not enough pillow. When we ask the front desk for more of both we were given attitude. When we asked for towels for the pool the front desk clerk gave attitude because she claimed she already filled them. but there were already a few people in the pool area who had taken the towels.

Posted by on Oct 18, 2021

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Comment from Hotel Management

Oct 19, 2021 by Leon

Dear Christopher, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Leon

5 out of 5
Very comfy and the kids had a blast in the pool. It was very clean and they made sure that covid concerns were honored for our safty

Posted by on Feb 19, 2021

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Comment from Hotel Management

Mar 23, 2021 by Leon

Dear Anonymous, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Leon

4 out of 5

Posted by on Feb 28, 2020

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Comment from Hotel Management

Feb 28, 2020 by Sara

Thank you for your feedback!

4 out of 5
Overall comfortable. Thin walls so a bit noisy, clumping around from the floor above at 5 am, but earplugs helped. Comfortable bed, very nice and helpful staff. Good amenities.

Posted by , from Los Angeles on Sep 29, 2019

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Comment from Hotel Management

Oct 2, 2019 by Best Western Concord Inn & Suites

Thank you for completing the survey regarding your recent stay at our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. That being said, we thank you for all the kind words said about our staff, beds, and all of our other amenities! We are so glad to hear you enjoyed your stay. aside from the noisey feet above you. We hope you will come back and see us again soon. It was a pleasure to have you! If I can be of assistance in the future, please don't hesitate to contact us at the hotel by phone or even email. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and I hope you have a fantastic rest of your day! Sincerely, Adriana B. Front Desk Supervisor Best Western Concord Inn & Suites

4 out of 5
Good breakfast and friendly staff. Attentive and responsive, plus fresh coffee and tea 42/7.

Posted by on Aug 27, 2019

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Comment from Hotel Management

Sep 4, 2019 by Guest Services

Thank you for completing the survey regarding your recent stay at our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. That being said, we thank you for all your kind comments regarding our breakfast and staff! We are even more excited to hear your stay was memorable and comfortable! We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at the hotel by phone or even email. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and I hope you have a fantastic day! Sincerely, Adriana B. Guest Services Best Western Concord Inn & Suites

5 out of 5
Breakfast was hot, fresh and plentiful. Staff was the best ever! Emily at the front desk went out of her way to help us!!!

Posted by on Aug 10, 2019

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Comment from Hotel Management

Aug 12, 2019 by Guest Services

Thank you for completing the survey regarding your recent stay at our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. That being said, we thank you for your honesty when filling out our survey! We deeply appreciate your kind comments regarding our staff and breakfast! We are even more excited to see that your stay was pleasant and memorable! We hope you will come back and see us again soon! If I can be of assistance in the future, please don't hesitate to contact the hotel by phone or email. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and I hope you have a great rest of your day! Sincerely, Adriana B. Best Western Concord Inn & Suites

3 out of 5
The air conditioner unit was leaking and made the rug wet. No other room to move to and they “fixed “ it enough for us to stay here.

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 6, 2019 by Guest Services

Thank you for completing the survey regarding your recent stay at our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We apologize for the maintenance issue regarding the AC. Unfortunately, we are in the peak of our busy season and have been sold out for almost 3 weeks straight now and when we are sold out, there aren't any other rooms to move you too since all the other rooms are occupied. I am happy they were able to temporarily fix it for your stay but apologize for your dissatisfaction. I promise we are taking your all of your comments under consideration and will be implementing further improvements to ensure future guests an excellent experience. We hope you will give us another chance to provide you with a superior experience! If I can be of assistance in the future, please don't hesitate to contact me at the hotel by phone or email. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and I hope you have a great rest of your day! Sincerely, Adriana B. Best Western Concord Inn & Suites

2 out of 5

Posted by on Jun 16, 2019

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1 out of 5
I had a view looking into the motel next door. glad there were shades

Posted by on Apr 25, 2019

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Comment from Hotel Management

May 3, 2019 by Guest Services

Thank you for completing the survey regarding your recent stay at our property! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at the hotel or by email. There is a Front Desk Member at the desk 24/7 so we promise to get back to you as soon as we can. Once again, thank you for your input and we hope you have a great rest of your day!

5 out of 5

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 30, 2019 by Guest Services

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We appreciate the rating you gave us and are excited to see that your stay was memorable. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. For any assistance please feel free to give the hotel a call or shoot us an email and we will get back to you as soon as possible Thank you again and I hope you have a great rest of your day!

About the Best Western Concord Inn & Suites

Location 97 Hall St, Concord, NH 03301

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Concord Inn & Suites offers its guests an indoor pool, a spa tub, and a fitness center. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 408 square feet (38 square meters). The business-friendly Best Western Concord Inn & Suites also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

  • 1 building
  • 66 guestrooms or units
  • 3 levels
  • 408 sq ft of conference space
  • 38 sq m of conference space
  • To-go breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Concord Inn & Suites offers 66 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 37-inch LCD televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Concord
  • Best Western Concord Inn
  • Concord Best Western
  • Best Western Concord Hotel Concord
  • Best Western Concord Inn And Suites
  • Best Concord & Suites Concord
  • Best Western Concord Inn & Suites Hotel
  • Best Western Concord Inn & Suites Concord
  • Best Western Concord Inn & Suites Hotel Concord

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.