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Shilo Inn Suites - Mammoth Lakes

2.5-star property
2963 Main St, Mammoth Lakes, CA 1-855-201-7819

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3.2 out of 5
See all 12 Travelocity Reviews

"Everything was very good: Great staff, fairly clean facility, easy access and parking. HOWEVER, the building / rooms /hallways are in really sorry a ... " More

By a verified traveler on Sat 05 Sep 2020

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Hotel Description

Hotel near Mammoth Lakes Welcome Center in Mammoth Lakes

In Mammoth Lakes

You'll find Mammoth Lakes Welcome Center and Mammoth Mountain Ski Resort within 2 miles (3 km) of this hotel. Mammoth Mountain is within 6 miles (10 km) and Convict Lake is within 12 miles (20 km).

Free perks

This hotel features an indoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the sauna and free perks like buffet breakfast and free self parking.

Free WiFi, microwaves

Featuring conveniences like sitting areas and microwaves, the 72 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed with Sofa bed (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Shilo Inn Suites - Mammoth Lakes ratings based on 12 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Shilo Inn Suites - Mammoth Lakes

Everyone (7) Family (5)
4 out of 5
Everything was very good: Great staff, fairly clean facility, easy access and parking. HOWEVER, the building / rooms /hallways are in really sorry and OLD condition. Until there is a renovation, the price should be HALF what we paid (about $150 / night).

Posted by , from Orange County on Sep 5, 2020

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Comment from Hotel Management

Sep 6, 2020 by Jordan Mauck - General Manager

Thank you for your feedback! Glad to say that we will be undergoing renovations in the near future! Hope to see you again!

5 out of 5

Posted by on Aug 7, 2020

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Comment from Hotel Management

Aug 7, 2020 by Jordan Mauck - General Manager

Thank you for staying with us! We value your time and loyalty.

2 out of 5
Bad service! Staff not kind at all!!! They don’t even say hi to you!

Posted by , from Los Angeles on Jul 14, 2020

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Comment from Hotel Management

Jul 28, 2020 by Jordan Mauck - General Manager

Thank you for your note. We take great pride in providing exceptional service to all of our guests. We apologize for failing to meet expectations during your visit. Please note that your concerns have been addressed.

4 out of 5
didn't like few USB ports in room. but staff friendly.

Posted by on Jun 23, 2020

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Comment from Hotel Management

Jul 24, 2020 by Jordan Mauck - General Manager

Thank you for your feedback! We hope to utilize your feedback moving forward to improve the guest room experience.

2 out of 5
THE HOTEL WAS VERY OLD THE CARPETS WERE STAINED AND VERY WORN.. THE POOL WAS HAD DIRT ON THE BOTTOM AND THE SPA WAS YELLOW COLOR AND THE INTAKES ON THE SPA LOOKED LIKE IT HAD MOLD ON IT. THE SHOWER AT THE POOL DID NOT WORK AND THE RESTROOM AT THE POOL HAD NOT BEEN CLEANED.. THE HOTEL LOOKED RUN DOWN AND NO UPGRADES.. WE WERE ISSUSED ONLY ONE KEY AND THE KEY WAS EXACTLY THAT A KEY.. USUALLY GET CARDS FOR ENTRY.I KNOW THIS IS A RESORT TOWN BUT FOR THE MONEY WE SPENT EACH NITE I EXPECTED SOMETHING MUCH MORE BETTER. THE FRONT DOOR HAD TO BE PULLED OPEN NO AUTOMATIC DOORS AND MADE IT VERY DIFFICULT WHEN BRING IN BAGGAGE. BREAKFAST BAR WAS JUST OK WITH MY LAST DAY THEY WERE OUT OF CREAM CHEESE.I WILL NOT STAY THERE AGAIN. I WISH I HAD DONE MY HOMEWORK BEFORE DECIDING TO STAY THERE..

Posted by on Sep 30, 2019

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1 out of 5
This is a horrible hotel. Nasty smell and needs a 360 remodel. The front desk line is always busy. Complimentary breakfast is grossed. Pls remove this hotel from Travelocity.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 22, 2019 by CH

Dear Guest, We are disappointed to hear that our hotel did not meet your expectations. We will begin renovations in the very near future. We invite you to come back and experience the upgrades, which will include a much-improved breakfast menu. Thank you, Shilo Inn Team

3 out of 5

Posted by on Mar 12, 2019

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Comment from Hotel Management

Apr 14, 2019 by Manager

hello value guest not sure what was your concern since you just rate.

4 out of 5

Posted by on Jan 30, 2019

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Comment from Hotel Management

Mar 29, 2019 by manager

hello value guest thanks for the rating.

4 out of 5
Breakfast selection was a little sparce but acceptable. Rooms were comfortable, wish the wash basin was more private, but bathroom was roomy

Posted by on Oct 12, 2018

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Comment from Hotel Management

Oct 20, 2018 by manager

Hello value guest thank you for staying with us and we look forward on your next journey

4 out of 5
Easy access by car or foot. The rooms are clean. Only downside was the noise; bring earplugs. Would stay here again!

Posted by on Feb 20, 2018

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Comment from Hotel Management

Apr 8, 2018 by Manager

First and foremost the Shilo management would like to apologize for the noise during your stay. We hope that your will come back to visit us again.

About the Shilo Inn Suites - Mammoth Lakes

Location 2963 Main St, Mammoth Lakes, CA 93546

Property Features

Shilo Inn Suites - Mammoth Lakes offers its guests an indoor pool, a spa tub, and a sauna. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 600 square feet (56 square meters) and includes conference space. A vending machine, multilingual staff, and ski storage are also featured at the business-friendly Shilo Inn Suites - Mammoth Lakes. Free self parking is available. This Mammoth Lakes hotel is smoke free.

  • 1 building
  • 72 guestrooms or units
  • 4 levels
  • 600 sq ft of conference space
  • 56 sq m of conference space
  • Buffet breakfast (free)
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Mammoth Lakes, CA (MMH-Mammoth Yosemite) (11.9 km / 7.4 mi)
  • Parking: Free self parking

Room Amenities

Shilo Inn Suites - Mammoth Lakes offers 72 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Horse riding nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Seasonal Road Closure Notice: HWY 120 (Tioga Pass) generally closes for the winter from late October through late June. Daily closures can also occur during periods of inclement weather in spring and fall. The Eastern entrance to Yosemite National Park is located 45 minutes from Mammoth Lakes. Yosemite's Eastern Gate or Tuolumne Meadows is not accessible when Tioga Pass is closed. All other Yosemite National Park entrances are open year round. Guests are advised to check local road conditions/closures before travel with the California Department of Transportation at www.dot.ca.gov or by calling 800-427-7623.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.