Book a hotel near Mall of Arabia, An Nuzhah

"Every thing was as expected"

"Amazing location and great hospitality"

"There were so manu shops nearby and Access to airport by Car is around 15 mins drive "

"The cleaning was a big question mark. Everything from carpet to bedsheet to furniture was dirty with visible stains. It's very unhygienic to use dirty bedsheets which seems like used by previous guest and were not replaced. Otherwise, property itself is good. It's 15-20 min drive to JED airport and 25 min drive to Jeddah waterfront that has good sightseeing and dining."

"Hotel looks new with lot of modern features incorporated. However, the real soul of hospitality is missing. Hardly see staff smiling. Infact, the reception seems lost and robotic. Staying in five star hotels, first time I have experienced coming back form work and finding the room as you left it. Asking for the reason, "the house keeping was not told to clean the room. They cannot enter the room without permission". I am confused, is it good or bad. I mean, you trsut the hotel and expect them to clean the room in your absense. Breakfast buffet is good but nothing for vegetarians, except lettuce and hard croissants. They have some vegetarian dishes on the buffet but placed next to meat and people using the same ladel for both. Staff remain ignorant. For them its normal. Infact, the room service menu is average. Room service staff is cold and robotic. Wifi - Seriously, I think in todays fast world its more important than breakfast. However, the hotel has failed in that aspect as well. Even after complaing about the connectivity issues and speed, seems the technicians were helpless. They has a big router placed in the living room but the speed and connectivity in the bedroom was snail slow. Overall, it like lot of money has been spent to built the hotel with lots of modern technology and equipments in the room, which looks very fancy. However, attention to the staff and their training and guidance needs more investment and attention. "

"When I arrived at midnight (I had sent them a message on the Expedia site in advance, I'll arrive at midnight 1~2 am), my booking was ignored. The reception staff said the rooms were all full and there was no room for me. But I patiently negotiated with them and asked to prepare one room for me in any way they could. Fortunately, the staff were kindly cleaning one room (it did not seem normal for customers) and provided to me. But it was not so clean... because cleaning time was 10 minutes.., then there were mosquite inside. But I appreciated those of staff at that day. Thanks"