Book a hotel near Mall Galleria Burgas, Burgas

"Great experience! "

"Great stay. Staff was amazing. Svetlo went above and beyond to assist us. Will definitely be coming back to stay again on our next visit. "

"top hotel thank you for such a pleasant stay "

"The bed was very comfortable the shower was great. You can act use the elevator for the gym or the morning breakfast because the button to go back upstairs does not work so as a handicap person it was a great difficulty to get into the basement and then stuck. The restaurant no longer serves breakfast you can only do the hotel breakfast which is not good at all and is extremely expensive. It is all ok for the winter price but I certainly would never pay for the summer stay at their summer rates. And there are floors of the hotel that have not been refurbished were the beds and showers are terrible so you have to make sure to get on the refurbished floor."

" Elegant, clean and spacious rooms. Lovely pool and great restaurant. I really enjoyed the services at the spa, too."

"We booked the room and then we attempted to contact the property countless times to confirm our reservation and no one answered the phone. On arrival were met by a staff member that should not be working in hospitality as he never said any welcoming words. On the way to our room we realised that we made a huge mistake as the dirt in the corridors was indescribable and unfortunately the smell of food such as fry macro and variety of off soup we’re almost chocking us; never mind that when I entered the room I realised that the room itself was worst than the corridors, when tried to get a shower the shower was broken which was fixed but the toilet flush wasn’t working properly and I did have to fill 10 litres of water bottle and use it to flush the toilet.This also was reported but for four days we were there no one did fixed the issue. In the morning we miss the breakfast but when we went to the snack bar it become clear to us why there was bad smell in the corridor as the staff were frying everything in a black oil, the tables and food areas were disgusting. Food at the snack bar is disgusting and not safe to eat. Nobody from the hotels chefs follow food hygiene guidelines and checked the temperature of the hot dishes during my stay! Kitchen staff did not speak any different languages like English. There is no description of the food nobody knows what they eating! No information about food allergy! The hotel description are 4 stars but did not meet the criteria for 2 stars!"