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VISIONAPARTMENTS Lucerne Neustadtstrasse

3.0 star property
3-star hotel near Chapel Bridge

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Photo gallery for VISIONAPARTMENTS Lucerne Neustadtstrasse

Laptop workspace, iron/ironing board, free WiFi, bed sheets
Coffee/tea maker, electric kettle
Front of property
Laptop workspace, iron/ironing board, free WiFi, bed sheets
Superior Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • Laundry
  • Free WiFi

Explore the area

View in a map
Neustadtstrasse 16, Lucerne, 6003
  • Chapel Bridge
    ‪11 min walk‬
  • KKL Lucerne
    ‪11 min walk‬
  • Lucerne Town Hall
    ‪12 min walk‬
  • Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Deluxe Room

  • 226 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Room

Superior Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Superior Room

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single Room

Single Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Single Room

  • 108 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Studio

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Superior Studio

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Mini

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Studio Apartment Mini

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Junior

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Studio Apartment Junior

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Studio

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Deluxe Studio

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Lucerne

City center stay.Within a 15-minute walk of the hotel, you'll find Chapel Bridge and Museum Sammlung Rosengart. The Swiss Path and Jesuit Church are also within 2 miles (3 km).

What's nearby

  • Chapel Bridge - 11 min walk - 0.6 miles
  • KKL Lucerne - 11 min walk - 0.6 miles
  • Lucerne Town Hall - 12 min walk - 0.7 miles
  • Chateau Guetsch - 3 min drive - 1.1 miles
  • Swiss Transportation Museum - 5 min drive - 2.2 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 12 min walk
  • Zurich Airport (ZRH) - 58 min drive

Restaurants

  • ‪BOLERO Restaurante - ‬4 min walk
  • ‪Café Nord - ‬4 min walk
  • ‪Indian Restaurant Luzern - ‬6 min walk
  • ‪Bar 59 - ‬8 min walk
  • ‪Barbes - ‬3 min walk

About this property

VISIONAPARTMENTS Lucerne Neustadtstrasse

3-star hotel near Chapel Bridge
As a guest of VISIONAPARTMENTS Lucerne Neustadtstrasse, you'll find multilingual staff, laundry facilities, and express check-in. Public spaces have free WiFi. VISIONAPARTMENTS Lucerne Neustadtstrasse also features express check-out and an elevator.

This 3-star Lucerne hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 6 levels
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Elevator
  • No smoking on site
VISIONAPARTMENTS Lucerne Neustadtstrasse offers 60 accommodations with coffee/tea makers and hair dryers. 30-inch flat-screen televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided weekly.

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  • Free WiFi
  • Air conditioning
  • Breakfast available
3.9 out of 5, Good, 1,043 reviews
$173 nightly
The price is $191
Sep 7 - Sep 8
Total with taxes and fees
ibis budget Luzern City

Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • Elevator

Room amenities

Entertainment

  • 30-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

Property is also known as

Hotel Fox Luzern
Hotel Fox
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel
VISIONAPARTMENTS Lucerne Neustadtstrasse Lucerne
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel Lucerne

Frequently asked questions

How close is VISIONAPARTMENTS Lucerne Neustadtstrasse to the airport?

VISIONAPARTMENTS Lucerne Neustadtstrasse is 42.9 mi (58-min drive) away from the Zurich Airport (ZRH) airport, the closest popular airport to the property.

Does VISIONAPARTMENTS Lucerne Neustadtstrasse have an airport shuttle?

Airport shuttle services are not available at VISIONAPARTMENTS Lucerne Neustadtstrasse.

How close is VISIONAPARTMENTS Lucerne Neustadtstrasse to the beach?

This hotel is 12.8 mi (21-min drive) from Seebad Eich.

Does VISIONAPARTMENTS Lucerne Neustadtstrasse offer free breakfast?

VISIONAPARTMENTS Lucerne Neustadtstrasse does not offer free breakfast.

Is there a casino at VISIONAPARTMENTS Lucerne Neustadtstrasse?

No, there is no casino at this hotel, but Grand Casino Lucerne (3-min drive) is nearby.

What time is check-in at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Free parking is not available at this hotel.

Does VISIONAPARTMENTS Lucerne Neustadtstrasse have a pool?

VISIONAPARTMENTS Lucerne Neustadtstrasse does not have a pool.

Does VISIONAPARTMENTS Lucerne Neustadtstrasse have a spa?

There are no spa services available at this hotel.

How close is VISIONAPARTMENTS Lucerne Neustadtstrasse to downtown Lucerne?

VISIONAPARTMENTS Lucerne Neustadtstrasse is 0.6 mi away from Lucerne.

VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews

Reviews

6.8
Rating 10 - Excellent. 118 out of 727 reviews
Rating 8 - Good. 279 out of 727 reviews
Rating 6 - Okay. 164 out of 727 reviews
Rating 4 - Poor. 88 out of 727 reviews
Rating 2 - Terrible. 78 out of 727 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Kylie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

Not the greatest experience

Pros: Staff was responsive to emails. Room was clean. Cons: The info provided on hotels.com states that (1) customers would receive a secure link to upload ID for check-in, but I didn't receive the link until I emailed a week prior to my arrival date; (2) customers can receive special access instructions if checking in outside of regular check-in hours, but I didn't receive any special access instructions even after a few inquiries. The email stated that I would receive the access code the day of my arrival. At 9:30 a.m. on the day of my arrival, I still had not received any access code. So I had to email to follow up. They responded within 3 hours but there was no mention of checking in at irregular hours. So I waited until the regular check-in hours. A few items (shower head holder, kitchenette faucet, sound bar anchor) were not securely attached. The welcome guide in the room suggests customers to email them, so I did so that I wouldn't be held responsible in case anything happened. It also asked us to check against their inventory list, but I didn't see the inventory list until after I emailed. There was no/poor AC/ventilation. The room was so warm that we had to open the window to sleep. But because it was so close to the train station and there was a train every 3-4 minutes, we eventually had to close the window. But the room was so hot with the window closed, meaning we couldn't sleep one way or the other. Room was small but we were aware and could handle that.
Stayed 3 nights in May 2025

2/10 Terrible

Alamgir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad.
Stayed 2 nights in May 2025

8/10 Good

Vincent

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.
Stayed 2 nights in May 2025

4/10 Poor

Eslam

Traveled with family
Disliked: Cleanliness, staff & service
the room was so tiny
Stayed 4 nights in Dec 2024

2/10 Terrible

Manoj Kumar, Hyderabad

Business traveler
First of all - the hotel team denied check in stating that they couldn't find the reservation at all. And more surprisingly, Expedia team comes back stating they will not be in a position to grant refund in this instance. i dont understand how on earth one can find this just and fair. I am completely upset with the way how this case is dealt with - both by Expedia & Vision apartments
Stayed 2 nights in Oct 2024

8/10 Good

Claire

Stayed 1 night in Jul 2024

4/10 Poor

cynthia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

2/10 Terrible

chanchal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there
Stayed 3 nights in Sep 2024

6/10 Okay

Ursula

Traveled with partner
Liked: Cleanliness
The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent.
Stayed 2 nights in Aug 2024

2/10 Terrible

Lindsay, Mizunami

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, the room we were placed in had a door that didn’t lock. When we tried to leave, we tried everything to get the door to close behind us, but the door could actually be pushed open without even turning the knob. With no way to leave, we had to call and inform the staff, who told us to just wait in the room for someone to come fix it. Of course, we don’t want to waste our day sitting in their broken apartment waiting on a repair worker, so we asked to have our room changed instead, and they said they’d email us, which took almost 45 minutes while we sat in the room without any AC. We tried to crack a window, which then wouldn’t close afterwards despite our best efforts. Other notes on the general shoddiness include: All the electric sockets are on the wall crooked and in completely random position, the walls are scuffed, the bed sheets were stained and so were the towels. The shower curtain fell down in the room we were moved to. There wasn’t any kind of soap in the shower at all, so don’t expect amenities. There’s a coffee maker but no coffee or tea. And we couldn’t get a refund despite the horrible conditions! It’s also in a grungier part of Lucerne, surrounded by construction and worn down buildings, when most of Lucerne is genuinely gorgeous. I would rank it as marginally better than sleeping outside, but I wouldn’t recommend it!
Stayed 2 nights in Aug 2024

2/10 Terrible

Viktor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Anne

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

So so

The air conditioning was not cooling the room, which is really small, making hard to stay or sleep there. Customer assistance gave incomplete information.
Stayed 2 nights in Jul 2024

6/10 Okay

THAVONE, SAINT PETERSBURG

Traveled with family
Disliked: Staff & service
Tried to contact customer service and no response ac died.
Stayed 2 nights in Jul 2024

2/10 Terrible

Amber

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at VisionApartments was horrible. Our room was right above a busy train line and due to it being so hot outside, we needed to keep the window open for airflow. It was impossible to sleep between the loud noise and heat. Check in was not clear and we had to have Expedia contact them to get an email address to get the access code. There was water provided in our fridge, however the water wasn’t sealed so had been used and refilled. Expedia tried to contact the property to cancel our second night due to how awful the conditions were to sleep and they refused. Do not stay here.
Stayed 2 nights in Jul 2024

4/10 Poor

Samuel

Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. Stay away if you want a great time at Luzerne
Stayed 2 nights in Jun 2024

8/10 Good

Kyuyoung, Monterey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2024

2/10 Terrible

Diane

Stayed 2 nights in May 2024

10/10 Excellent

Sara

Stayed 3 nights in May 2024

4/10 Poor

Michael

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.
Stayed 2 nights in May 2024

2/10 Terrible

Naman

Stayed 3 nights in Dec 2023

10/10 Excellent

Aidan Zayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small but got all that u need

first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
Stayed 2 nights in Oct 2023

2/10 Terrible

Antony

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Sep 2023