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"Enjoyed my stay, clean place to stay, convenient area, " More

By a verified traveler on Mon 05 Aug 2019

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Hotel Description

West Covina guestrooms with free WiFi

In West Covina

You'll find South Hills Country Club and Citrus Valley Medical Center - IC Campus within 3 miles (5 km) of this motel. Glendora Square and Kindred Hospital San Gabriel Valley are also within 3 miles (5 km).

Round-the-clock service

The front desk is staffed around-the-clock and laundry facilities are on offer.

Free WiFi, flat-screen TVs

The 75 guestrooms offer flat-screen TVs with cable channels, along with free WiFi and desks.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Five Star Inn West Covina ratings based on 5 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Five Star Inn West Covina

Everyone (3) Couples (1) Family (2)
1 out of 5
The room was near an elevator, which was good. At first the overall of the room seemed, until we soon discovered it was filthy. Found semen stains on one of the bed's sheet. Had to pull off the sheet. asked for a clean one and showed the clerk the stains on the used sheet the following day, as were so tired from the long travel. Some trash under the bed. An empty pill box of Men's sex enhancer under the bed, an open one in the bottom drawer. No maid service. We had to go get our own towels. Fridge does not cool, but the freezer part worked. There was a man with a maids cart and I asked him if he could give us some more towels and would have the used ones ready for him to take and the trash bags out of the room, he refused. Said there would be a maid in the morning time. No maid ever showed up. In my opinion, this hotel cuts too many corners to save money. They need to use thicker trashcan bags in the room and not those wispy thin plastic ones that tear so easily that it's useless. The seating should be steamed cleaned. It was filthy and the room phone as well. It creates a health hazard.

Posted by on Nov 18, 2019

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1 out of 5
Room was dirty. Bed sheets were looked not fresh. 3 bugs crowing in the bathroom. Dust on the furniture, especially bed side lamps were covered dust like a snow. AC was unacceptably noisy. I could not sleep, so I went to the night desk for checking out. Then the clerk offered me another room. I had to change room at 3:30am, the clerk never apologized and never smiled. I could not sleep at all for that night. I did not expect more that motel level but least level of cleanliness should be done. I never never stay this place.

Posted by , from LA on Sep 18, 2019

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5 out of 5
Enjoyed my stay, clean place to stay, convenient area,

Posted by on Aug 5, 2019

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4 out of 5
Great customer service, good price. But saw some roaches in the rest room and crawling in the room

Posted by on Aug 2, 2019

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3 out of 5

It's not that bad

The hotel staff very friendly and easy going. No deposit and pretty quiet at times the rooms are big but could look cleaner

Posted by , from california on Nov 29, 2015

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Property Features

As a guest of Five Star Inn West Covina, you'll find laundry facilities and an elevator. The front desk is open around the clock. Smoking is allowed in designated areas at this West Covina motel.

  • 75 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Transport

  • Train station: Baldwin Park Station (8.1 km / 5 mi)

Room Amenities

Five Star Inn West Covina offers 75 air-conditioned accommodations with complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Microwaves, refrigerators, and hair dryers can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator available
  • Microwave available
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer available
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Discover. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 50.00 per stay
  • Service fee: USD 5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Five Star Inn West Covina
  • Five Star Inn
  • Five Star West Covina
  • Five Star Hotel West Covina
  • 5 Star Inn
  • Five Star Inn West Covina Motel
  • Five Star Inn West Covina West Covina
  • Five Star Inn West Covina Motel West Covina

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.