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"The property was clean, staff friendly, liked the looks of the hotel, breakfast delicious, and pool was great.
"
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By a verified traveler on Tue 28 Jan 2020
Hotel Description
Enjoy the outdoor pool at this 3-star Liberia hotel
In Liberia
Within 2 miles (3 km) of this Liberia hotel, you'll find Liberia Parque Central and Church of La Ermita La Agonia. Africa Mia is within 6 miles (10 km) and Rincón de la Vieja Volcano National Park is within 9 miles (15 km).
Poolside dining
2 outdoor tennis courts, an outdoor pool, and a spa tub are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, conference space, and airport shuttle. Enjoy the fitness center and free perks like buffet breakfast and free self parking.
Free WiFi, LCD TVs
In addition to LCD TVs with cable channels, the 52 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, ceiling fans, and hair dryers.
Best Western El Sitio Hotel & Casino ratings based on 16 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Best Western El Sitio Hotel & Casino
Everyone (6)Couples (3)Family (1)
4 out of 5
The property was clean, staff friendly, liked the looks of the hotel, breakfast delicious, and pool was great.
Posted by a verified traveler on Jan 28, 2020
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4 out of 5
Pleasantly surprised with the hotel and grounds. Pool was spacious and spotless, surounded by trees and vegitation. Breakfast was simple and hearty. Coffee was great. Close to the airport and close to town. Great value.
Posted by Fred, from Fallbrook. on Jan 24, 2020
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1 out of 5
My check in experience was horrible. When I arrived, they said that something in our room was damaged and that they were trying to assign us a different room. We sat in the lobby and waited for probably a half an hour before we could get the key. Got to the room and the key didn’t work. Went back to the desk to have them update it or whatever it is they do. Went back to the room and it still didn’t work. Repeat a third time except this time with a member of the staff. He let us in, but our key still didn’t work. After he fiddled around with it for about twenty minutes, the front desk called and said they couldn’t fix the door but also didn’t have any other rooms to put us in. I asked what they expected us to do and I was repeatedly told “it’s a problem” and “the hotel is full” as I don’t think he actually understood what I was asking him. Our only option was to have a member of the staff let us in any time we wanted to go in and out, which is eventually what we opted for as it was 11 pm. It seems crazy that there wouldn’t at least be an on call maintenance person to fix issues that come up. In addition, there was loud music playing well into the night. I didn’t bother asking the staff to look into it. The shower in our room was a bit odd as it was the corner of the bathroom with two curtains to close it off. The shower head didn’t have a proper mount so water was literally spraying all over the entire bathroom. I would not stay here again and I do not recommend.
Posted by a verified traveler on Jan 21, 2020
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4 out of 5
Posted by a verified traveler on Dec 15, 2019
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4 out of 5
Excellent resort, beautiful grounds and the people are helpful and friendly. Only issue I had was that the casino was closed for repairs for my stay, but this place was great!
Posted by a verified traveler on Nov 20, 2019
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2 out of 5
La infraestructura muy descuidada... el personal se ve desmotivado pero hace bien su trabajo
Posted by a verified traveler on Jul 17, 2019
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2 out of 5
Extremely rowdy at night. The pool water was turning green. We lost power inside the hotel for awhile which had to be a hotel problem since the outside lights were on. The mattress was rock hard. In the morning I went to pour a cup of coffee and the mugs were filthy with cake inside, wondering if they even cleaned the room. Glad we were only there for 1 night!!
Posted by a verified traveler on Apr 23, 2019
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5 out of 5
Posted by a verified traveler on Apr 1, 2019
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4 out of 5
Posted by a verified traveler on Mar 28, 2019
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5 out of 5
Beautiful courtyard and pools. Also close enough to restaurants you can walk. Rooms were spacious. No elevators though.
Best Western El Sitio Hotel & Casino offers its guests an outdoor pool, a children's pool, outdoor tennis courts, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Event space at this hotel measures 1830 square feet (170 square meters) and includes conference space. A fitness center, spa services, and a garden are also featured at the business-friendly Best Western El Sitio Hotel & Casino. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 3-star Liberia hotel is smoke free.
52 guestrooms or units
1830 sq ft of conference space
170 sq m of conference space
Buffet breakfast (free)
Dining venue
Bar or lounge
Conference space
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Wedding services available
Garden
Television in lobby
Bellhop
No smoking on site
Water dispenser
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Free WiFi
Outdoor tennis courts - 2
Laundry facilities
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Property shuttles: Airport shuttle
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Best Western El Sitio Hotel & Casino offers 52 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include showers and hair dryers. This Liberia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.
In-room dining (limited hours)
LCD television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Hair dryer
Safe
Telephone
Iron and ironing board available
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
El Rancho - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include outdoor tennis courts and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Volleyball on site
Spa Services
Deep tissue massage
Number of treatment rooms 1
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Minimum check-in age is: 15
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pets
Pets and service animals are not allowed at Best Western El Sitio Hotel & Casino
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
No pets or service animals allowed
24-hour check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 20 per vehicle (one-way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
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You should know
Best Western El Sitio Hotel & Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Pool access available from 9:00 AM to 9:00 PM.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
