Crowne Plaza Niagara Falls NY Riverside by IHG

3.5 star property
3.5-star hotel near Fashion Outlets of Niagara Falls

Choose dates to view prices

Room options

View all photos for Standard Room

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room

  • 285 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Mobility)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications, Mobility)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Communications, Mobility)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, City View

7.0 out of 10
Good
(10 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 2 Bedrooms

  • 510 sq ft
  • Sleeps 8
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Communications, Mobility)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, River View

8.0 out of 10
Very good
(6 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, River View

7.4 out of 10
Good
(3 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 1 Bedroom

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 2 Bedrooms

  • 680 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, City View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, River View

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, River View

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Premium Room, 1 King Bed, River View

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Niagara Falls

La Salle stay.A stay at this La Salle hotel places you within 3 miles (5 km) of Fashion Outlets of Niagara Falls and 6 miles (10 km) of Niagara Falls State Park. Rainbow Bridge and American Falls are also within 6 miles (10 km).

What's nearby

  • Fashion Outlets of Niagara Falls - 4 min drive - 2.3 miles
  • Niagara Falls State Park - 6 min drive - 4.7 miles
  • Rainbow Bridge - 8 min drive - 5.6 miles
  • American Falls - 9 min drive - 5.6 miles
  • Cave of the Winds - 9 min drive - 5.6 miles

Getting around

  • Niagara Falls Station - 14 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 11 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Taco Bell - ‬4 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Dirty Bird Chicken N’ Waffles Llc. - ‬3 min drive

About this property

Crowne Plaza Niagara Falls NY Riverside by IHG

3.5-star hotel near Fashion Outlets of Niagara Falls
Crowne Plaza Niagara Falls NY Riverside by IHG offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 8673 square feet (806 square meters) and includes conference space. A vending machine, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Crowne Plaza Niagara Falls NY Riverside by IHG. Parking is available for a fee.

This 3.5-star Niagara Falls hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 8673 sq ft of conference space
  • 806 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Niagara Falls NY Riverside by IHG offers 141 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 10 per night)
  • Extended parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: USD 9 to 18 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (72 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 9 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 9 to 18 per person
  • Self parking fee: USD 10.00 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Four Points Niagara Falls New York
Four Points Sheraton Hotel Niagara Falls New York
Four Points Sheraton Niagara Falls New York
Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Riverfront Hotel
Four Points Sheraton Riverfront Hotel
Four Points Sheraton Niagara Falls Riverfront
Four Points Sheraton Riverfront
Four Points Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points by Sheraton Niagara Falls Riverfront
Four Points by Sheraton Niagara Falls New York
Four Points Sheraton Niagara Falls Hotel
Four Points Sheraton Niagara Falls
Hotel Four Points by Sheraton Niagara Falls Niagara Falls
Niagara Falls Four Points by Sheraton Niagara Falls Hotel
Hotel Four Points by Sheraton Niagara Falls
Four Points by Sheraton Niagara Falls Niagara Falls
Four Points Sheraton
Four Points Sheraton Hotel
Four Points by Sheraton Niagara Falls
Niagara Riverside Resort BW Premier Collection
Crowne Plaza Niagara Falls NY Riverside by IHG Hotel
Crowne Plaza Niagara Falls NY Riverside an IHG Hotel
Crowne Plaza Niagara Falls NY Riverside by IHG Niagara Falls

Frequently asked questions

How close is Crowne Plaza Niagara Falls NY Riverside by IHG to the airport?

Crowne Plaza Niagara Falls NY Riverside by IHG is 3.7 mi (11-min drive) away from the Niagara Falls, NY (IAG-Niagara Falls Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Niagara Falls NY Riverside by IHG?

As of Oct 28, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Niagara Falls NY Riverside by IHG on Nov 2, 2025 start from $108.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Niagara Falls NY Riverside by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Niagara Falls NY Riverside by IHG.

Does Crowne Plaza Niagara Falls NY Riverside by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Niagara Falls NY Riverside by IHG, but buffet breakfast is offered for a fee of between USD 9 and 18 per person. It's available every day from 7:00 AM to 9:00 AM.

Is there a casino at Crowne Plaza Niagara Falls NY Riverside by IHG?

No, there is no casino at this hotel, but Seneca Niagara Resort & Casino (7-min drive) and Casino Niagara (10-min drive) are nearby.

What time is check-in at Crowne Plaza Niagara Falls NY Riverside by IHG?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Crowne Plaza Niagara Falls NY Riverside by IHG?

Free parking is not available at this hotel. Self parking is available for USD 10.00 per night. Extended parking is available for a fee.

Does Crowne Plaza Niagara Falls NY Riverside by IHG have a pool?

Crowne Plaza Niagara Falls NY Riverside by IHG features an indoor pool.

Does Crowne Plaza Niagara Falls NY Riverside by IHG have a restaurant?

Crowne Plaza Niagara Falls NY Riverside by IHG is home to Bella Vista Ristorante, which features light fare.

Does Crowne Plaza Niagara Falls NY Riverside by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Niagara Falls NY Riverside by IHG to downtown Niagara Falls?

Crowne Plaza Niagara Falls NY Riverside by IHG is 4 mi away from Niagara Falls.

Reviews

Crowne Plaza Niagara Falls NY Riverside by IHG Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 393 out of 1024 reviews
Rating 8 - Good. 231 out of 1024 reviews
Rating 6 - Okay. 193 out of 1024 reviews
Rating 4 - Poor. 101 out of 1024 reviews
Rating 2 - Terrible. 106 out of 1024 reviews

Reviews

8/10 Good

laura, Southaven

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, everything very good
Stayed 1 night in Jul 2025

6/10 Okay

Brian

Disliked: Staff & service, property conditions & facilities
Our room and view were as described at time of booking. Room and hotel were clean which is always a plus. Location of the hotel is great between Buffalo and Niagara. Building only had one small elevator which I really think they should have disclosed at the time of booking. Especial when we booked a premium room. Time waiting for the elevator around check out was extreme and frustrating many guest.
Stayed 2 nights in Jul 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Deceptive charges at checkin. Not published !

Stay was very nice. However surprise $100 at check in was unnecessary! And told at check in that it comes off your bill only to find out at check out it takes easily 3-5 business days to see in your account. Very deceptive Crown Plaza IHG! What’s the point ?
Stayed 1 night in Jul 2025

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was like Crown Plaza’s forgotten step-child. There was hair on the bathroom floor when we checked in, stains on the window shades, and an overall musty smell coming from the rug in the bedroom. The shower pressure stung. There were patches on the walls near the top of the windows, clearly fixed in a shotty, quick way rather than the right way. So disappointing. This hotel is also not for people who are hoping to walk to Niagara Falls spots- only drivable. Not in the best area either. The only plus to this hotel was the friendly staff at the front desk. For the price I would have expected more. To the Crown Plaza corporate office: put more of an effort in this hotel, it needs a complete overhaul.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mohammad

Stayed 1 night in Jul 2025

2/10 Terrible

Kinjee

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very bad experience 😢
Stayed 1 night in Jul 2025

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Niagara Falls family trip

The hotel was clean, the view was great. The restaurant had great food and LIVE MUSIC! The mattress was a bit old and springy, but far from the worst. And one of the elevators was out of service which made going up and down to the 6th floor take a while. Short drive to the Maid of the Mist. Overall great stay.
Stayed 2 nights in Jul 2025

2/10 Terrible

mamadou

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not clean for real it's a beautiful location but 😔
Stayed 1 night in Jul 2025

10/10 Excellent

DIANE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Beth

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was great. People were friendly. Only 2 things that were a downer was we waited for almost an hr after ordering breakfast and finally left the dining area. We did get $6 back of a $50 breakfast, and a to go breakfast to take to our room, but it only half half of our order. Also one working SMALL elevator on an 8 story hotel IS NOT ACCEPTABLE. You guys had a lot of very unhappy customers and wait time for an elevator was over 15 minutes most of time. As I have metal in my ankle, going up five flight of steps was not an option.
Stayed 1 night in Jul 2025

8/10 Good

SURYA

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jul 2025

6/10 Okay

Tony

Traveled with family
Liked: Cleanliness, staff & service
V
Stayed 1 night in Jul 2025

2/10 Terrible

Arturo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointment in niagara

In need of a refresh, TV did not work in room asked for a discount for the inconvenience but nothing was discounted. Dirty carpets dirty red vacuum filter left on a table in front of the elevators. Pool was out of service during the summer??
Stayed 1 night in Jul 2025

8/10 Good

Denice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The distance to the falls
Stayed 2 nights in Jul 2025

8/10 Good

Jacob, North Royalton

Stayed 2 nights in Jun 2025

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had to keep shades down in the room , steps to the pool right outside rooms windows.
Stayed 2 nights in Jun 2025

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
View of river easy parking
Stayed 2 nights in Jul 2025

2/10 Terrible

Saim

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad location and the room smell
Stayed 1 night in Jun 2025

6/10 Okay

Silvia Jannet

Stayed 1 night in Jul 2025

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smelly

The bathroom had a smell of dirty gym clothes or sweat. It was a bit irritating when using the shower. That was my only issue. Everything else was great. I dont expect a bathroom to smell that way and it seemed the exhaust fan wasn't working
Stayed 1 night in Jul 2025

6/10 Okay

Jay

Room and hotel is dated, no microwave, area around the hotel is rundown , view of the water is nice.
Stayed 2 nights in Jun 2025

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location on the edge of the river, pool view room had view of river also! Clean, inviting surroundings throughout.
Stayed 1 night in Jun 2025

6/10 Okay

Arjun

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
view and location (close to everything) was great, checkin was below average. I had to wait till the receptionist finish his chit chat over the phone, with this much price per night no complimentary breakfast. Woke up twice by fire alarm within 2 hours on the same day due to careless kitchen crews.
Stayed 3 nights in Jul 2025

2/10 Terrible

Annu

Stayed 2 nights in Jun 2025