2/10 Terrible
Veenita
Traveled with partner
Sep 11, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The mountain view from the hotel was beautiful, and most of the staff members were pleasant. However, my overall experience was very disappointing.
A staff member named Judith Graf Engi was extremely sarcastic and dismissive whenever I asked questions, which made me feel unwelcome. The room itself was very small, with hardly any outlets. Bathroom had only one usable plug that was hidden on the side of the bathroom mirror—something no guest would reasonably think to check. When I asked about it, Judith responded with sarcasm instead of help.
There was also no iron in the room. We had to go down to the lobby, and staff had to plug in an iron in a nearby room for us to use—very inconvenient.
Breakfast was another letdown. The only egg option was boiling your own eggs, and the chef didn’t even arrive until 9 a.m., even though breakfast started at 7:30. If you wanted eggs cooked differently, you had to pay 7.50 CHF for just two eggs.
While the view was stunning and some staff were nice, the poor service, sarcastic remarks, tiny rooms, and inconvenient amenities made this a hotel I cannot recommend—especially for American travelers.
Veenita
Stayed 4 nights in Sep 2025
