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4.2 out of 5

"Staff was incredibly friendly and helpful. Elevators and certain bathrooms were dirty and in need of upgrades. Everything else was great. " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

Family-friendly ski condo resort with water park

Near the slopes

You'll find The Highlands Golf Course and Dan Patch Stables within a 15-minute walk of this Lake Geneva condo resort. The Brute Golf Course and Lake Geneva Balloon Company are also within 3 miles (5 km).

Poolside dining

This smoke-free condo resort features a golf course, a full-service spa, and a water park. There's a free ski shuttle, and ski lessons, ski rentals and ski storage are available on site. Bring the family and enjoy the mini golf, children's pool, and kid-friendly dining.

Fireplaces, kitchens

Boasting fireplaces and jetted bathtubs, the 223 condos offer LCD TVs with cable channels, along with kitchens. Other amenities include patios, pillowtop beds, and sofa beds.

1 Bdrm Countryside - 4 waterpark pass

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bdrm Countryside - 6 waterpark pass

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Timber Ridge Lodge and Waterpark ratings based on 29 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Timber Ridge Lodge and Waterpark

Everyone (21) Family (2)
1 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 9, 2020 by Jesse Kearns

Thank you for taking the time to complete our online guest survey. Your comments are very important to me as they provide the details needed to continually improve our hotel and services. Our guests are our number one priority and ensuring each enjoys a perfect stay is very important to our team. I was very sorry to learn by the scores that we did not exceed your expectations. We appreciate your comments and will work hard in an effort to ensure that this is not a reoccurrence. If you wish to discuss your visit in greater detail or if I can be of any assistance, please feel free to contact me. Thank you once again for your time. We look forward to the opportunity to welcome you back to Timber Ridge Lodge in the near future. Kind regards, Jesse Kearns- Resort Manager

5 out of 5
Staff was incredibly friendly and helpful. Elevators and certain bathrooms were dirty and in need of upgrades. Everything else was great.

Posted by , from Gilberts on Mar 1, 2020

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Comment from Hotel Management

Mar 5, 2020 by Jesse Kearns- Resort Manager

Thank you so much Vicki! We appreciate your review and for being a valued guest!

5 out of 5
We love the waterpark and the suite ❤️ Ski resort is amazing 👍

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 23, 2020 by Jesse Kearns- Resort Manager

Thank you! We are so happy that you enjoyed your time here! Hope to see you again soon!

5 out of 5

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 13, 2020 by Jesse Kearns- Resort Manager

Thank you so much for the perfect score! We appreciate your business and looking forward to your next stay!

1 out of 5
Was dirty table were very nasty sticky and upstairs bathroom around 5 am heard noise like( mouse )

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 8, 2020 by Jesse Kearns- Resort Manager

Hello and thank you for taking the time to post a review. I am very sorry that your experience was not Grand. We strive to be the best and show each and every guest a wonderful experience. If there is anything I can do to better improve your next visit please feel free to let me know directly. Thank you! Jesse Kearns- Resort Manager

4 out of 5

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 9, 2020 by Jesse Kearns- Resort Manager

Thank you for your review! We appreciate your family visiting us and hope to see you again soon!

4 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Jan 9, 2020 by Jesse Kearns- Resort Manager

Wonderful! Thank you for your review and we look forward to hosting you again soon!

5 out of 5
was well kept staff was friendly and helpful we will be back again for another stay

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 11, 2019 by MarkR

Glad to hear you enjoyed your stay. We are very excited to welcome you back sometime soon.

4 out of 5
Housekeeping needs to set it up a bit. Overall rest of the stay pleasant

Posted by on Aug 26, 2019

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Comment from Hotel Management

Sep 3, 2019 by Jesse Kearns, Resort Manager

Thank you for the great review. I look forward to welcoming you again in the near future.

3 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 18, 2019 by Jesse Kearns, Resort Manager

Thank you for the review. I apologize that we did not meet your family's expectations. I would love to have you back again, so we can better impress during your next visit.

About the Timber Ridge Lodge and Waterpark

Location 7020 Grand Geneva Way, Lake Geneva, WI 53147

Renovations + Closures

This property is closed from 17 March 2020 to 1 May 2020 (dates subject to change).

Property Features

Have fun with onsite winter activities, including downhill skiing, snowboarding, and ice skating and in warmer months, enjoy a round of golf at the onsite golf course. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. For a free ride to the slopes, hop on the condominium resort's complimentary ski shuttle. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the condominium resort's bar. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. WiFi is free in public spaces. This ski condominium resort also offers an indoor pool, an outdoor pool, and a children's pool. Free self parking is available. This 3.5-star Lake Geneva condominium resort is smoke free.

  • 1 building
  • 223 guestrooms or units
  • 4 levels
  • 325 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Waterslide
  • Separate living room1
  • Free WiFi
  • Outdoor tennis court
  • Indoor tennis court
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Milwaukee, WI (MKE-General Mitchell Intl.) (82.9 km / 51.5 mi)
  • Property shuttles: Free ski shuttle
  • Parking: Free self parking

Room Amenities

Timber Ridge Lodge and Waterpark offers 223 accommodations with fireplaces and DVD players. Rooms open to patios. Accommodations have separate living rooms and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Accommodations at this 3.5-star condominium resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Fireplace
  • Private patio
  • Separate bedroom
  • Dining room
  • Living room
  • Pillowtop beds
  • Jetted tub
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Smokeys Bar-b-que House - This family restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Hungry Moose Food Court - This poolside buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a golf course, an outdoor tennis court, an indoor tennis court, and a water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding on site
  • Snowshoeing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Basketball on site
  • Snow sports gear
  • Kayaking nearby
  • Sailing nearby
  • Golf driving range on site
  • Water skiing nearby
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Snowmobiling nearby
  • Horse riding/rental on site
  • Mountain biking nearby
  • Ice skating on site
  • Cross-country skiing nearby
  • Sledding on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Ski equipment rentals on site
  • Ski lessons on site
  • Downhill skiing on site

Spa Services

WELL Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time ends at 10:00 PM
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Cribs (infant beds) are available for USD 0 per stay.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 27.13 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Spa tub access
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Partner property pool access
  • Nearby fitness center access
  • Shuttle service
  • Ski shuttle
  • Internet access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Crib (infant bed) fee: USD 0 per stay
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Timber Lodge
  • Timber Ridge Lodge
  • Timber Ridge Lodge & Waterpark
  • Timber Ridge Lodge & Waterpark Lake Geneva
  • Timber Ridge Lodge Waterpark
  • Timber Ridge Waterpark
  • Timber Ridge Waterpark Lake Geneva
  • Timber Ridge Lodge Waterpark Lake Geneva
  • Timber Ridge Waterpark Geneva
  • Timber Ridge Lodge and Waterpark Lake Geneva
  • Timber Ridge Lodge and Waterpark Condominium resort
  • Timber Ridge Lodge and Waterpark Condominium resort Lake Geneva

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the condo resort before arrival using the contact information on the booking confirmation.
url importing https://www.travelocity.com/Lake-Geneva-Hotels-Timber-Ridge-Lodge-and-Waterpark.h1043867-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.