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4.4 out of 5

"Very enjoyable for the family. Great activities and food. Room service " More

By a verified traveler on Wed 27 Dec 2017

Hotel Description

Family-friendly ski condo resort with downhill skiing

Near the slopes

You'll find The Brute Golf Course and The Highlands Golf Course within a 15-minute walk of this Lake Geneva condo resort. Dan Patch Stables and Lake Geneva Balloon Company are also within 3 miles (5 km).

Poolside dining

This smoke-free condo resort features a golf course, a full-service spa, and a water park. There's a free ski shuttle, and ski lessons, ski rentals and ski storage are available on site. There's fun for all ages with a children's pool and a waterslide, and supervised childcare is an added bonus.

Fireplaces, kitchens

Boasting fireplaces and jetted bathtubs, the 223 condos offer LCD TVs with cable channels, along with kitchens. Other amenities include patios, pillowtop beds, and sofa beds.

1 Bdrm Countryside - 4 waterpark pass

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
$135* Per night/room Oct 22 - Oct 23

2 Bdrm Countryside - 6 waterpark pass

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Timber Ridge Lodge and Waterpark ratings based on 21 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Timber Ridge Lodge and Waterpark

Everyone (15) Family (1)
4 out of 5
Housekeeping needs to set it up a bit. Overall rest of the stay pleasant

Posted by on Aug 26, 2019

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Comment from Hotel Management

Sep 3, 2019 by Jesse Kearns, Resort Manager

Thank you for the great review. I look forward to welcoming you again in the near future.

3 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 18, 2019 by Jesse Kearns, Resort Manager

Thank you for the review. I apologize that we did not meet your family's expectations. I would love to have you back again, so we can better impress during your next visit.

5 out of 5
The only thing I didn’t like was checking in at 4 o’clock and checking out the next day at 12 o’clock but other than that everything was great quality

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 18, 2019 by Jesse Kearns, Resort Manager

Thank you for the great review! I look forward to welcoming you family again in the near future.

5 out of 5

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jun 27, 2019 by Jesse Kearns, Resort Manager

Thank you for the great review! I look forward to your next family getaway with us.

5 out of 5

Posted by on Jun 1, 2019

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Comment from Hotel Management

Jun 7, 2019 by Jesse Kearns, Resort Manager

Thank you for the fantastic review! I look forward to welcoming your family again in the near future.

4 out of 5
I liked the close proximity of the room to the water park.

Posted by on Apr 23, 2019

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Comment from Hotel Management

May 1, 2019 by Jesse Kearns, Resort Manager

Thank you for the wonderful review! I look forward to welcoming your family again in the near future.

4 out of 5

Posted by on Apr 20, 2019

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Comment from Hotel Management

May 1, 2019 by Jesse Kearns, Resort Manager

Thank you for the great review! I look forward to welcoming you again in the near future.

4 out of 5
We i check in the person who helped me was very unprofessional. I have stayed here 3 times and this time the girl seemed she did not want to help. I ask for a bday announcement for the door it never was done . When she gave me the check in paper she didnt write down the door number. I went to ask which door and she said you are staying here at the hotel i said yes i know but which door she just said number 5 with a rude voice.

Posted by on Jan 22, 2019

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Comment from Hotel Management

Feb 1, 2019 by Jesse Kearns - General Manager

Thank you for your detailed review. We pride ourselves in offering friendly excellent service to our guests. I sincerely apologize for the front desk agent. This is not the first impression we wish for you to have at our Resort, and I have followed up with my team. I would love to have you back again, so we can better impress during your next visit. - Jesse Kearns, General Manager

3 out of 5

Holiday vacation

Pros: The pool area, the restaurant
Cons: The rooms
My faimly and I have been coming here for years. The hotel staff was great. They were very helpful. The kids loved the pool area and the arcade. My only complaint is the rooms. This was the second time we have had issues with the rooms. The rooms are clean but there was a horrible smell in both the rooms and in the refrigerator. There were things that were broken and would not work. My family and I stay here a couple of times a year's, but if this keeps happening I will not be staying here anymore. For the amount of money I paid to stay here this should not happen.

Posted by on Dec 31, 2017

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5 out of 5
Very enjoyable for the family. Great activities and food. Room service

Posted by , from Lansing, il on Dec 27, 2017

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About the Timber Ridge Lodge and Waterpark

Location 7020 Grand Geneva Way, Lake Geneva, WI 53147

Property Features

During the winter, enjoy onsite recreation like downhill skiing and snowboarding and return when the snow melts for a round of golf at the onsite golf course. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Getting to the slopes is a breeze with the condominium resort's complimentary ski shuttle. Timber Ridge Lodge and Waterpark helps provide the perfect ski vacation with ski storage, skiing lessons, and ski equipment rentals. At the end of the day, order après-ski drinks at the condominium resort's bar. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. Public spaces have free WiFi. This ski condominium resort also offers an indoor pool, an outdoor pool, and a children's pool. Self parking is free. This 3.5-star Lake Geneva condominium resort is smoke free.

  • 1 building
  • 223 guestrooms or units
  • 4 levels
  • 325 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Waterslide
  • Separate living room
  • Free WiFi
  • Outdoor tennis court
  • Indoor tennis court
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Milwaukee, WI (MKE-General Mitchell Intl.) (81.9 km / 50.9 mi)
  • Property shuttles: Free ski shuttle
  • Parking: Free self parking

Room Amenities

Timber Ridge Lodge and Waterpark offers 223 air-conditioned accommodations with fireplaces and DVD players. Rooms open to patios. Accommodations have separate living rooms and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Accommodations at this 3.5-star condominium resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers. This Lake Geneva condominium resort provides wireless Internet access for a surcharge. Business-friendly amenities include complimentary newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Fireplace
  • Private patio
  • Separate bedroom
  • Dining room
  • Living room
  • Pillowtop beds
  • Jetted tub
  • Pull-out sofa bed
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Smokeys Bar-b-que House - This family restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Hungry Moose Food Court - This poolside buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Nearby Activities

A golf course, an outdoor tennis court, an indoor tennis court, and a water park with waterslides are featured at the condo resort. An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding on site
  • Golf driving range on site
  • Water skiing nearby
  • Golf lessons on site
  • Golfing on site
  • Hiking/biking trails on site
  • Snowmobiling nearby
  • Horse riding/rental on site
  • Mountain biking nearby
  • Tennis lessons on site
  • Volleyball on site
  • Snowshoeing nearby
  • Cross-country skiing nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fitness classes on site
  • Ski equipment rentals on site
  • Ski lessons on site
  • Kayaking nearby
  • Sailing nearby
  • Downhill skiing on site

Spa Services

WELL Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time ends at 10:00 PM
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per stay.
  • Cribs (infant beds) are available for USD 0 per stay.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 27.13 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Spa tub access
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Partner property pool access
  • Nearby fitness center access
  • Shuttle service
  • Ski shuttle
  • Internet access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Crib (infant bed) fee: USD 0 per stay
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Timber Lodge
  • Timber Ridge Lodge
  • Timber Ridge Lodge & Waterpark
  • Timber Ridge Lodge & Waterpark Lake Geneva
  • Timber Ridge Lodge Waterpark
  • Timber Ridge Waterpark
  • Timber Ridge Waterpark Lake Geneva
  • Timber Ridge Lodge Waterpark Lake Geneva
  • Timber Ridge Waterpark Geneva
  • Timber Ridge Lodge and Waterpark Lake Geneva
  • Timber Ridge Lodge and Waterpark Condominium resort
  • Timber Ridge Lodge and Waterpark Condominium resort Lake Geneva

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the condo resort before arrival using the contact information on the booking confirmation.
url importing https://www.travelocity.com/Lake-Geneva-Hotels-Timber-Ridge-Lodge-and-Waterpark.h1043867-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.