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The Westin Maui Resort & Spa, Ka'anapali

4-star property
2365 Kaanapali Pkwy, Lahaina, HI 1-855-201-7819

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3.8 out of 5
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See all 35 Travelocity Reviews

"Stayed for 14 days, really enjoyed our selfs. Hotel staff was very friendly and the pool was awesome. Would have liked to see different type of drinks ... " More

By a verified traveler on Thu 13 Feb 2020

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Hotel Description

4-star beachfront resort near Kaanapali Beach, connected to a shopping center

Beachfront retreat

At this resort, you'll be well placed to visit Whalers Village and Kaanapali Beach -- just steps away. Whalers Village Museum and Kaanapali Golf Courses are also within half a mile (1 km).

Poolside dining

A full-service spa, 5 restaurants, and 3 outdoor pools are all featured at this smoke-free resort. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Families will appreciate the children's club and convenience store.

Free Internet, comfy beds

The 759 guestrooms offer free WiFi and free wired Internet, LED TVs with cable channels, and lanais. Other amenities include pillowtop beds, iPod docks, and room service. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$419* Per night/room Nov 16 - Nov 17

Room, 1 King Bed, Ocean View, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Suite, 1 Bedroom, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Maui Resort & Spa, Ka'anapali ratings based on 35 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Westin Maui Resort & Spa, Ka'anapali

Everyone (10) Couples (9) Family (13)
5 out of 5
Stayed for 14 days, really enjoyed our selfs. Hotel staff was very friendly and the pool was awesome. Would have liked to see different type of drinks though.

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 15, 2020 by Resort Management Team

Aloha Guest, all of us at The Westin Maui Resort & Spa, Ka'anapali are pleased you had a rejuvenating stay with us and that the intuitive service provided by our associates exceeded your expectations. It is also great to know you had a revitalizing time at our pool. Thank you for your additional feedback as it helps to enhance our guest experience. It was a pleasure hosting you, and we look forward to welcoming you back for another enriching vacation. With Warmest Aloha, Resort Management Team

5 out of 5

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 3, 2020 by Resort Management Team

Aloha Guest, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of vibrant. It was a pleasure having you at The Westin Maui Resort & Spa, Ka'anapali, and we look forward to welcoming you back soon. With Warmest Aloha, Resort Management Team

3 out of 5
They had us go on a timeshare which they said wouldmonly be 90 minutes, it was 3 hours long. Also the 30 dollar add on daily was not expected.

Posted by on Jan 25, 2020

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Comment from Hotel Management

Jan 27, 2020 by Resort Management Team

Aloha Guest, thank you for choosing to stay with us. We are sorry for the inconvenience you experienced and regret our resort fee came as a surprise to you. Please know, the resort fee includes a host of useful and unique amenities to make your stay more enjoyable. We will review your feedback with our team to make sure this information is being presented clearly. We hope you will give us another opportunity to regain your trust whenever you return to Maui. With Warmest Aloha, Resort Management Team

5 out of 5
Everything we needed and wanted was onsite of the hotel property, including restaurants, entertainment, bars, exercise facilities, a gift store, and much much more!

Posted by on Jan 21, 2020

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Comment from Hotel Management

Jan 22, 2020 by Resort Management Team

Aloha Guest, we are glad you had a revitalizing stay at The Westin Maui Resort & Spa, Ka'anapali and that you were able to take advantage of our thoughtfully appointed amenities such as the restaurants, bars, and Westin Workout open 24 hours. Thank you for such a generous review, and we look forward to your next visit. With Warmest Aloha, Resort Management Team

5 out of 5
Westin is a great location. Fantastic beach!! Close to Whalers Village. Beautiful area. The construction did not impact our stay at all - pools open and noise was minimal.

Posted by , from Denver on Jan 21, 2020

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Comment from Hotel Management

Jan 22, 2020 by Resort Management Team

Aloha Guest, thank you for staying at The Westin Maui Resort & Spa, Ka'anapali. We are glad you had a rejuvenating experience and that you were able to take advantage of our pools. We are especially happy to read that you loved our oceanfront setting on legendary Ka'anapali Beach with proximity to Whaler's Village. We appreciate your business and look forward to your next visit. With Warmest Aloha, Resort Management Team

4 out of 5
Beach access was good, Next door to Whalers Village. Great staff, Convenient parking,

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 16, 2020 by Resort Management Team

Aloha Guest, we are glad you had an energizing stay at The Westin Maui Resort & Spa, Ka'anapali and that you enjoyed our oceanfront setting on legendary Ka'anapali Beach with proximity to Whaler's Village. We are also happy to read you loved our devoted associates and that our parking was convenient for you. We look forward to welcoming you back soon. With Warmest Aloha, Resort Management Team

3 out of 5
The pool area was phenomenal. Plenty to choose from, Accompanied with the adult area from when trying to relax was delightful. With that said The hotel seem to be a little worn, like old rundown carpeting. A LOT of Construction and Garking construction workers. The morning buffet was overpriced and lacking. The hotel staff was mixed between extremely helpful and extremely annoyed. Be cautious of the “Resort fees”. They add up quickly!!! Self parking and valet is about the same price. Valet staff were always nice and helpful

Posted by on Dec 22, 2019

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5 out of 5
The staff was great. Highly recommend staying here. The view was fantastic. There was construction being done by the pool but it didn't affect my stay.

Posted by on Nov 14, 2019

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3 out of 5
Location is good. Amenities for food service generally not available (Single option). Rooms are dated and small.

Posted by on Oct 29, 2019

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5 out of 5
The view was amazing and the staff was so nice. It’s walking distance to black rock too. Great walk along the beach.

Posted by on Oct 17, 2019

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About the The Westin Maui Resort & Spa, Ka'anapali

Location 2365 Kaanapali Pkwy, Lahaina, HI 96761

Renovations + Closures

This property is closed from March 22 2020 to November 11 2020 (dates subject to change).

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Westin Maui Resort & Spa, Ka'anapali you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a 24-hour fitness center, a garden, and a terrace. For a fee, parking is available. This 4-star Lahaina resort is smoke free.

  • 759 guestrooms or units
  • 11 levels
  • 5 dining venues
  • 2 bars or lounges
  • 3924 sq ft of conference space
  • 365 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kahului, HI Airport (OGG) (43.9 km / 27.3 mi)
  • Train station: Lahaina Sugar Cane Train Station (4.9 km / 3.1 mi)
  • Property shuttles: Free area shuttle within 3.0 miles; airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Maui Resort & Spa, Ka'anapali offers 759 air-conditioned accommodations with iPod docking stations and safes. Rooms open to lanais. Beds feature pillowtop mattresses. 42-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Lahaina resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided on request.

  • Private lanai
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Waicoco - This seafood restaurant is located on the beach.

Hale Moolelo - This family restaurant is located on the beach. Open daily.

Hale A - This restaurant is located by the pool. Open daily.

Mahele Market & Eatery - This restaurant is located by the pool. Open daily.

Wailele Luau - Onsite theme restaurant. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Kayaking on site
  • Ziplining nearby
  • Horse riding nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Heavenly Spa by Westin has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include hot stone massages, Swedish massages, and facials.

The spa is open daily.

  • Hot stone massage
  • Swedish massage
  • Prenatal massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Massages on beach
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA 057-397-0432-01

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees apply to children 4 years and older for breakfast when sharing existing bedding.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is TA 057-397-0432-01. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - TA 057-397-0432-01
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.33 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Shuttle service
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80
  • Airport shuttle fee per child: USD 80
  • Self parking fee: USD 30.00 per day (in/out privileges)
  • Valet parking fee: USD 35.00 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maui Westin
  • Maui Westin Resort
  • Westin Maui
  • Westin Maui Lahaina
  • Westin Maui Resort
  • Westin Maui Resort Lahaina
  • Westin Resort Maui
  • Westin Maui Resort Ka'anapali Lahaina
  • Westin Maui Ka'anapali Lahaina
  • Westin Maui Resort Ka'anapali
  • Westin Maui Ka'anapali
  • Westin Lahaina
  • Westin Maui Resort Spa
  • Westin Maui Resort And Spa
  • Westin Maui Resort And Hotel Lahaina
  • The Westin Maui Resort & Spa
  • Ka'Anapali Lahaina
  • Westin Maui Hotel
  • Lahaina Westin
  • The Westin Maui Resort Spa
  • The Westin Maui Resort Spa Ka'anapali
  • The Westin Maui Resort & Spa, Ka'anapali Resort
  • The Westin Maui Resort & Spa, Ka'anapali Lahaina
  • The Westin Maui Resort & Spa, Ka'anapali Resort Lahaina

You should know

  • The Westin Maui Resort & Spa, Ka'anapali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.