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"We stayed at the Sheraton from 7/19 thru 7/25. The hotel was wonderful! All the staff were super friendly! The pool was awesome! Our room was super c
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Within a 10-minute walk of the resort, you'll find Kaanapali Beach and Whalers Village. Black Rock and May's Beach are also within half a mile (1 km).
Full-service spa, outdoor pool
A full-service spa, 4 restaurants, and 3 outdoor tennis courts are all featured at this resort. Families will appreciate the lazy river and onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.
Free WiFi, lanais
Featuring conveniences like refrigerators and coffee/tea makers, the 508 guestrooms also offer free WiFi and LCD TVs with cable channels. Lanais, room service, and hair dryers are also available.
Sheraton Maui Resort & Spa ratings based on 229 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Sheraton Maui Resort & Spa
Everyone (35)Couples (4)Family (6)
4 out of 5
Like: They have pure cold-water dispensers all around the hotel... only buy (bring) 4-6 plastic water bottles with you... don't buy a case full.
Like: Sits on THE BEST BEACH within miles (if not the entire island). Great for swimming and snorkeling.
Don't Like: Very loud construction during the weekdays (diamond cement saws, jack hammers...), not pleasant at all, if I knew I would have rescheduled or gone elsewhere. Check BEFORE you go.
Don't Like: Getting charged a resort fee when I arrive... come on... just price the whole thing out (to be fair, most resorts do this).
Posted by a verified traveler on Sep 19, 2019
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4 out of 5
Posted by a verified traveler on Sep 9, 2019
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5 out of 5
Great location. Wonderful staff. Camille was excellent. She has great ideas for places to go and see
Posted by Sandy, from Gulf Shores, Alabama on Sep 2, 2019
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5 out of 5
Location is awesome! Access to the beach is like no other place we have been to. Our oceanside room on Black Rock was amazing! We were able to see a lot of dolphins and turtles from the balcony. Breakfast buffet is great way to start the day! We plan on coming back for sure!
Posted by a verified traveler on Aug 24, 2019
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1 out of 5
This was the WORST TRIP EVER!! We booked this resort for our honeymoon. It was one of the top rated resorts so what could go wrong, right?! EVERYTHING was wrong! First of all, the staff was NOT FRIENDLY! No one was readily available to greet or ask us if we needed anything We had to wait over 20 minutes to check in. When we finally got into our room, the phone was NOT working. We had to use our cell phones to call the front desk about the issueand they said that they would call back. We waited for 2 hours and still did not get a call. So, we left the hotel to get some refreshments and upon returning to the hotel we were rudely greeted by a bridezilla who told us that we were NOT allowed to walk through the hallway to get to our room!! There should be no reason why a wedding should hinder our stay in any way. We had to find a different route to our room, which was ridiculous! Using our cell phone, because our room phone still wasn't working, we called the front office to discuss this situation and was told that they were too busy to address our issue and would call back in 30 minutes. At that point, we were done staying at this hotel. We called Travelocity to try to get out of this resort and book a different one. Coincidentally, the manager, Andrew Lee, was finally attentive to our needs of having no working phone, no in-room amenities, no housekeeping, and flat out rude staff members. We got a whopping free cabana for all of our troubles. Woohoo!! NOT.
Posted by WORSTTRIPEVER!! on Jul 28, 2019
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Comment from Hotel Management
Jul 31, 2019
by Guest Experience Team
Aloha WORSTTRIPEVER!! ,
Congratulations on your recent nuptials and thank you for taking the time to share your experience. We are so sorry to hear about the inconveniences and lack of customer service you experienced. We understand your frustrations and appreciate you sharing your honest feedback. We will be sharing your feedback with our management team and using it as a tool to better serve our future guests. We hope to have the opportunity to welcome you back again in the future and provide a five star stay.
Warmest Aloha,
Guest Experience Team
4 out of 5
Everything was wonderful. The house keeping staff was amazing and the grounds are beautiful. I would say that my few complaints would be that I think that a resort fee and then an absorbent amount for parking is ridiculous that is an extra $47 a day on an already expensive vacation. My other complaint is you charge a high resort fee and the pool area has very few chairs for the amount of guests because so many of the chairs are an additional fee again so trying to find a spot for 5 people is hard most days at the pool we shared one spot maybe 2 because that was all that was available. My last complaint was met but we only connected to the regular internet but when we checked out we had numerous charges for clicking on high speed internet but I know we were not. The front desk kindly removed those charges but again another way to nickel and dime people if I had paid attention to the fees I was being charged.
Posted by a verified traveler on Jun 23, 2019
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2 out of 5
We were disappointed with the housekeeping to start with. I noticed that they would replace the towels etc...but not actually clean anything. When I found a cockroach the front desk was unfazed and said “we are on a tropical island “. Gross!!
There’s nothing special at this hotel. It’s overcrowded and boring. Chose anything else.
Posted by RDB on Jun 10, 2019
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4 out of 5
GOOD: Beautiful location. Friendly, helpful staff. Breakfast buffet is excellent if you can afford the price.
BAD: The beach directly in front of the resort has eroded to essentially nothing. The pool and pool seating aren't nearly large enough for a resort of this size. Food options before 5:30 pm are too limited.
Posted by a verified traveler on Mar 29, 2019
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3 out of 5
This should be great place to stay, there is so much going for it; great staff, amazing pool, nice cafes.. but this winter has taken away so much sand on the beach that it made it impossible to enjoy it.
What once was a wide and open beach is now a very narrow strip at the Black Rock end. At high tide the water comes all the way up to the plantings.
Sheraton Maui Resort & Spa offers its guests a full-service spa, outdoor tennis courts, and a lazy river. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 42307 square feet (3930 square meters) and includes conference space. An outdoor pool, a 24-hour fitness center, and spa services are also featured at the family-friendly Sheraton Maui Resort & Spa. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Lahaina resort.
508 guestrooms or units
6 levels
6 buildings
4 dining venues
2 bars or lounges
42307 sq ft of conference space
3930 sq m of conference space
Built in 1963
Bar by the pool
Coffee shop
Poolside lounge chairs
Umbrellas for the pool
Charging station for electric cars
Business center (24 hours)
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Convenience store
Terrace
Garden
Gift shop
Onsite shopping
Elevator
Smoking in designated areas
Family Friendly Amenities
Outdoor pool
Lazy river
Free WiFi
Outdoor tennis courts - 3
Grocery/convenience store
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Kahului, HI (OGG) (43.9 km / 27.3 mi)
Train station: Lahaina Sugar Cane Train Kaanapali Landing Station (3.8 km / 2.3 mi)
Property shuttles: Airport drop-off
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Sheraton Maui Resort & Spa offers 508 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to lanais. 50-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Lahaina resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Private lanai
In-room dining (limited hours)
HD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
Teppan-yaki Dan - This restaurant serves dinner only. Reservations are required.
ROCKsalt - This restaurant serves breakfast and dinner. Open select days.
Cliff Dive Grill - This restaurant serves lunch and dinner. Open daily.
Mai Tai Bar - This bar serves lunch and dinner. Open daily.
Dinner Under the Stars - This restaurant serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the resort include outdoor tennis courts, a lazy river, an outdoor pool, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Water skiing nearby
Golfing nearby
Parasailing nearby
Scuba diving on site
Surfing/boogie boarding nearby
Kayaking nearby
Sailing nearby
Windsurfing nearby
Spa Services
The Spa at Black Rock has 7 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.
The spa is open daily.
Hot stone massage
Prenatal massage
Number of treatment rooms 7
Body wraps
Body treatments
Body scrubs
Facial treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.
Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Tax ID - 069-973-6064-01
Parking height restrictions apply
Debit cards
Number of children who can stay free - 2
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: USD 31.25 per accommodation, per night
The resort fee includes:
Shuttle service
Internet access
Phone calls
Additional inclusions
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 60.00 per person
Self parking fee: USD 24 per night
Valet parking fee: USD 32 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Maui Sheraton
Maui Sheraton Resort
Sheraton Maui
Sheraton Maui Lahaina
Sheraton Maui Resort
Sheraton Maui Resort Lahaina
Sheraton Resort
Sheraton Resort Maui
Lahaina Sheraton
Sheraton Lahaina
Sheraton Maui Hotel Lahaina
Sheraton Maui Resort & Spa Lahaina
Sheraton Maui Resort And Spa
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina
Sheraton Lahaina
Sheraton Maui Resort And Spa
Maui Sheraton
Sheraton Maui Resort Spa
Sheraton Maui & Spa Lahaina
Sheraton Maui Resort & Spa Resort
Sheraton Maui Resort & Spa Lahaina
Sheraton Maui Resort & Spa Resort Lahaina
You should know
Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
