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Sheraton Maui Resort & Spa

4-star property
2605 Kaanapali Pkwy, Lahaina, HI 1-855-201-7819

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3.9 out of 5
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See all 29 Travelocity Reviews

"Location was great - best part of the beach strip, in my opinion. Resort and options on site were great too. I wasn’t impressed with the additional r ... " More

By a verified traveler on Sat 11 Jan 2020

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Hotel Description

4-star beachfront resort near Kaanapali Beach

On the beach

Within a 10-minute walk of this Lahaina resort, you'll find Kaanapali Beach and Whalers Village. Black Rock and May's Beach are also within half a mile (1 km).

Full-service spa, outdoor pool

A full-service spa, 4 restaurants, and 3 outdoor tennis courts are all featured at this smoke-free resort. Families will appreciate the lazy river and onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free WiFi, lanais

The 508 guestrooms have LCD TVs with cable channels and offer free WiFi and lanais. Room service, coffee/tea makers, and hair dryers are also available. Housekeeping is available on request.

Deluxe Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Sheraton Maui Resort & Spa ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Maui Resort & Spa

Everyone (16) Couples (4) Family (8)
4 out of 5
Location was great - best part of the beach strip, in my opinion. Resort and options on site were great too. I wasn’t impressed with the additional resort fee of nearly $35 a day - we already paid a high price per night to stay there. Also, $25 a day to self park - are you kidding me?! What a rip off & way to just make money. I don’t mind paying a bit more, but a one time fee is more appropriate for a paying hotel guest. Finally, a breakfast price of $35 a plate is ridiculous. My wife and I ate dinner at some nice place along the strip and in town for the same price, or less, than the breakfast. Crazy....

Posted by on Jan 11, 2020

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3 out of 5
The beach front property is very appealing, but they definitely need to upkeep tiles in the pool were broken there were a ton of wholes in the fake rocks surrounding the pool. The showers weren’t working so there was a ton of sand in the pool.

Posted by on Dec 19, 2019

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3 out of 5
It was just ok. Expected more from a Sheraton. The food was not good and very expensive. Pool was also cold.

Posted by on Dec 7, 2019

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3 out of 5
Hotel is situated by one of the lovely beaches of Maui. However, there are a couple of problems with the property: 1- Main lounge and main restaurant venue was under renovation and we were not informed before. 2- There are only two restaurants and two bars in the hotel. Bars are closed at 9 and 10pm (!). 3- Most of the sunbeds do not have umbrellas and you should pay $55/day to rent tented ones. 4- Universal check out time is 12:00 noon in hotels worldwide but 11am in this hotel. 5- This was our first experience in a US/Hawaii resort hotel and it was far inferior than the ones in southern Europe, Turkey, Egypt and Mexico.

Posted by on Oct 27, 2019

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5 out of 5
The ocean view from my room was just so beautiful! Loved it!

Posted by on Oct 15, 2019

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4 out of 5
Like: They have pure cold-water dispensers all around the hotel... only buy (bring) 4-6 plastic water bottles with you... don't buy a case full. Like: Sits on THE BEST BEACH within miles (if not the entire island). Great for swimming and snorkeling. Don't Like: Very loud construction during the weekdays (diamond cement saws, jack hammers...), not pleasant at all, if I knew I would have rescheduled or gone elsewhere. Check BEFORE you go. Don't Like: Getting charged a resort fee when I arrive... come on... just price the whole thing out (to be fair, most resorts do this).

Posted by on Sep 19, 2019

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4 out of 5

Posted by on Sep 9, 2019

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5 out of 5
Great location. Wonderful staff. Camille was excellent. She has great ideas for places to go and see

Posted by , from Gulf Shores, Alabama on Sep 2, 2019

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5 out of 5
Location is awesome! Access to the beach is like no other place we have been to. Our oceanside room on Black Rock was amazing! We were able to see a lot of dolphins and turtles from the balcony. Breakfast buffet is great way to start the day! We plan on coming back for sure!

Posted by on Aug 24, 2019

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1 out of 5
This was the WORST TRIP EVER!! We booked this resort for our honeymoon. It was one of the top rated resorts so what could go wrong, right?! EVERYTHING was wrong! First of all, the staff was NOT FRIENDLY! No one was readily available to greet or ask us if we needed anything We had to wait over 20 minutes to check in. When we finally got into our room, the phone was NOT working. We had to use our cell phones to call the front desk about the issueand they said that they would call back. We waited for 2 hours and still did not get a call. So, we left the hotel to get some refreshments and upon returning to the hotel we were rudely greeted by a bridezilla who told us that we were NOT allowed to walk through the hallway to get to our room!! There should be no reason why a wedding should hinder our stay in any way. We had to find a different route to our room, which was ridiculous! Using our cell phone, because our room phone still wasn't working, we called the front office to discuss this situation and was told that they were too busy to address our issue and would call back in 30 minutes. At that point, we were done staying at this hotel. We called Travelocity to try to get out of this resort and book a different one. Coincidentally, the manager, Andrew Lee, was finally attentive to our needs of having no working phone, no in-room amenities, no housekeeping, and flat out rude staff members. We got a whopping free cabana for all of our troubles. Woohoo!! NOT.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 31, 2019 by Guest Experience Team

Aloha WORSTTRIPEVER!! , Congratulations on your recent nuptials and thank you for taking the time to share your experience. We are so sorry to hear about the inconveniences and lack of customer service you experienced. We understand your frustrations and appreciate you sharing your honest feedback. We will be sharing your feedback with our management team and using it as a tool to better serve our future guests. We hope to have the opportunity to welcome you back again in the future and provide a five star stay. Warmest Aloha, Guest Experience Team

About the Sheraton Maui Resort & Spa

Location 2605 Kaanapali Pkwy, Lahaina, HI 96761

Renovations + Closures

This property is closed from March 24 2020 to October 31 2020 (dates subject to change).

Property Features

Sheraton Maui Resort & Spa offers its guests a full-service spa, outdoor tennis courts, and a lazy river. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this resort measures 42307 square feet (3930 square meters) and includes conference space. An outdoor pool, a 24-hour fitness center, and a terrace are also featured at the family-friendly Sheraton Maui Resort & Spa. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. For a fee, parking is available. This 4-star Lahaina resort is smoke free.

  • 508 guestrooms or units
  • 6 levels
  • 6 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 42307 sq ft of conference space
  • 3930 sq m of conference space
  • Built in 1963
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Lazy river
  • Free WiFi
  • Outdoor tennis courts - 3
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kahului, HI Airport (OGG) (44.7 km / 27.8 mi)
  • Train station: Lahaina Sugar Cane Train Station (5.7 km / 3.6 mi)
  • Property shuttles: Airport drop-off
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Maui Resort & Spa offers 508 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to lanais. 50-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Lahaina resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Private lanai
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Teppan-yaki Dan - This restaurant serves dinner only. Reservations are required.

Cliff Dive Grill - This restaurant serves lunch and dinner. Open daily.

Mai Tai Bar - This bar serves lunch and dinner. Open daily.

Dinner Under the Stars - This restaurant serves dinner only. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include outdoor tennis courts, a lazy river, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving on site
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

The Spa at Black Rock has 7 treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

The spa is open daily.

  • Hot stone massage
  • Prenatal massage
  • Number of treatment rooms 7
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - 069-973-6064-01

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is 069-973-6064-01. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • UnionPay
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - 069-973-6064-01
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 31.25 per accommodation, per night

The resort fee includes:

  • Shuttle service
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60.00 per person
  • Self parking fee: USD 24 per night
  • Valet parking fee: USD 32 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maui Sheraton
  • Maui Sheraton Resort
  • Sheraton Maui
  • Sheraton Maui Lahaina
  • Sheraton Maui Resort
  • Sheraton Maui Resort Lahaina
  • Sheraton Resort
  • Sheraton Resort Maui
  • Lahaina Sheraton
  • Sheraton Lahaina
  • Sheraton Maui Hotel Lahaina
  • Sheraton Maui Resort & Spa Lahaina
  • Sheraton Maui Resort And Spa
  • Lahaina Sheraton
  • Sheraton Maui Resort & Spa Lahaina
  • Sheraton Lahaina
  • Sheraton Maui Resort And Spa
  • Maui Sheraton
  • Sheraton Maui Resort Spa
  • Sheraton Maui & Spa Lahaina
  • Sheraton Maui Resort & Spa Resort
  • Sheraton Maui Resort & Spa Lahaina
  • Sheraton Maui Resort & Spa Resort Lahaina

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.