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4.0 out of 5

"Poor service. Front desk clueless - while we waited for check in we saw many customers complaining about housekeeping and front had no answer, kept te ... " More

By a verified traveler on Wed 05 Jul 2023

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Hotel Description

Beachfront hotel near Kaanapali Kai Course at Kaanapali Golf Resort

On the beach

Your stay at this Kaanapali hotel places you within a 10-minute walk of Kaanapali Beach and Skyline Eco Adventure. Black Rock and Kahekili Beach are also within 2 miles (3 km).

Full-service spa, dining

A full-service spa, 3 outdoor pools, and 11 outdoor tennis courts are featured at this eco-certified hotel. Enjoy beachfront dining and relax with beach cabanas and beach umbrellas. Enjoy the gym and perks like free WiFi and a free area shuttle.

Suite, 2 Bedrooms, Oceanfront (Molokai)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Oceanfront (Tower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Oceanfront (Tower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Bungalow, 2 Double Beds, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Bungalow, 1 King Bed (Garden)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Royal Lahaina Resort ratings based on 35 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Lahaina Resort

Everyone (9) Couples (13) Family (13)
3 out of 5
Poor service. Front desk clueless - while we waited for check in we saw many customers complaining about housekeeping and front had no answer, kept telling them to come back every 30 minutes. There was a family that had no service for 2 days and their room was a mess and trash piled up. Our room had many issues: 1. Balcony door didnt lock - after request they fixed it 2. Shower was backed up - everytime we showered was in 2-3 inch of puddle of dirtwater - asked to fix, never got fixed 3. our SUITE was not ready when we got there. even at 3:55 the receptionist tried to say its not ready we had to wait. you make people check out at 11am and cannot turnover a suite in 5 HOURS? 4. I get it all hotels became cheap and dont wana do room service daily. But providing 3 bath towels for 2 days for 2 people in a $1000/night suite? BS and when we requested more did not get any towels will not go back and wont recommend anyone to stay here... go to a brand hotel like westin or mariott where they respect their customers ... here we got zero service for our 4K suite for 4 nights

Posted by , from Van Nuys on Jul 5, 2023

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Comment from Hotel Management

Jul 6, 2023 by Customer Service

We appreciate you taking the time to leave us this feedback, Varazdat.We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. It's upsetting to hear that our team did not go above and beyond to accommodate all of your needs and make you feel welcome and valued. We'll be sure to address your feedback with our team moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.

3 out of 5
The grounds are gorgeous and the beach access amazing. However, the outdated bungalow room was horrible and didn’t match the rest of the property. I felt like I was staying in a cheap hotel. The room was not very clean when we arrived and it was filled with bugs, including cockroaches the whole time of our stay. Staff sprayed them but they still kept getting in the bathroom even though we left all the doors and windows closed. I expect some bugs in a tropical place but this was excessive. The roaches got into the bathroom drawers, crawled all over my things, and left their excrement. I reported them to the health department. When we asked for a new room, they offered to move us for $700 more. I emailed the Complex Director of Rooms about our stay and then called and left a voicemail after finding two large cockroaches behind the dresser with no reply. Sad because we loved our stay here the first time. We even brought our friends this time, much to our embarrassment. They are remodeling some of the other bungalows, which is good, but not soon enough to get a good review from me this time around. Our room should have never been rented out. Bad business practice when it’s more about the bottom line than giving guests a great experience.

Posted by on Jul 4, 2023

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Comment from Hotel Management

Jul 5, 2023 by Management

Aloha Joy, Again I am sorry for the pest issues as we have a monthly pest control program and we have reported your comments to them. I am happy to see tour team was able to spray in your room to help. I hope you do come back to visit us when the renovations are complete and you have a much better experience and we can wow you with our new product. You have my contact information please email me so I can oversee your reservation. Mahalo, Yvette

5 out of 5

Posted by on Mar 7, 2023

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Comment from Hotel Management

Mar 27, 2023 by Customer Service

Thanks for the perfect rating, James!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Royal Lahaina Resort & Bungalows.

5 out of 5
The view from our room was great. The staff did a great job.

Posted by , from NILES on Feb 24, 2023

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Comment from Hotel Management

Mar 6, 2023 by Hotel Management

Mahalo for the awesome review

4 out of 5
Enjoyed the beach access and the pool. Enjoyed the shop in the hotel area

Posted by on Feb 22, 2023

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Comment from Hotel Management

Mar 3, 2023 by Hotel Management

Mahalo and thanks for staying

5 out of 5
Excellent service from staff! We love it there!

Posted by on Feb 12, 2023

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Comment from Hotel Management

Feb 16, 2023 by Front Office Manager

Mahalo for staying with us and giving us your feedback.

4 out of 5
Access to the beach was great the employees were friendly and helpful with everything. Our room was nice but in need of some up grading.

Posted by on Feb 11, 2023

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Comment from Hotel Management

Feb 16, 2023 by Front Office Manager

Mahalo for staying!!

4 out of 5
It’s beautiful. The views are incredible.close to town.I would highly recommend it

Posted by on Jan 6, 2023

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Comment from Hotel Management

Jan 9, 2023 by Customer Satisfaction Team

Thank you for sharing your positive feedback!

5 out of 5

Posted by on Dec 11, 2022

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5 out of 5
Great location and staff was great!

Posted by on Dec 11, 2022

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Comment from Hotel Management

Dec 12, 2022 by Customer Satisfaction Team

Mahalo for your feedback!

About the Royal Lahaina Resort

Location 2780 Kekaa Dr, Lahaina, HI 96761

Renovations + Closures

This property is closed from September 29 2023 to December 31 2024 (dates subject to change).

Property Features

Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At Royal Lahaina Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This eco-certified hotel also offers outdoor tennis courts, a fitness center, and a garden. For a fee, parking is available. Smoking is allowed in designated areas at this Kaanapali hotel.

  • 1 building
  • 450 guestrooms or units
  • 12 levels
  • 14000 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 1962
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Outdoor tennis courts - 11
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Lahaina Sugar Cane Train Station (6.1 km / 3.8 mi)
  • Property shuttles: Free area shuttle within 1.3 miles
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Royal Lahaina Resort offers 450 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished lanais. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Clothes dryer
  • Private lanai (furnished)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Royal Ocean Terrace - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Beach Bar - This bar is located on the beach. Happy hour is offered. Open daily.

Royal Scoop - This coffee shop serves breakfast, brunch, lunch, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Tennis lessons on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Bicycle rentals nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA-130-995-4048-01

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

This property uses solar energy

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA-130-995-4048-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property uses solar energy. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines COVID-19 Health & Safety Standards (Hawai'i - USA)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • State tax ID - TA-130-995-4048-01
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Renewable energy source - solar
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per night
  • Resort fee: USD 46.97 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Fitness/yoga classes
  • In-room coffee
  • Phone calls
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16–30 for adults, and USD 16–30 for children
  • Self parking fee: USD 35 per day (in/out privileges)
  • Valet parking fee: USD 40 per day (in/out privileges)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lahaina Resort
  • Lahaina Royal
  • Lahaina Royal Resort
  • Resort Lahaina
  • Royal Lahaina
  • Royal Lahaina Resort
  • Royal Hotel Lahaina
  • Royal Lahaina Hotel Lahaina
  • Royal Lahaina Hotel Maui
  • Royal Lahaina Maui
  • Royal Lahaina Resort Maui
  • Royal Hotel Lahaina
  • Royal Lahaina Maui
  • Royal Lahaina Hotel Maui
  • Royal Lahaina Resort Maui

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.