"Poor service. Front desk clueless - while we waited for check in we saw many customers complaining about housekeeping and front had no answer, kept te ... " More
On the beach
Your stay at this Kaanapali hotel places you within a 10-minute walk of Kaanapali Beach and Skyline Eco Adventure. Black Rock and Kahekili Beach are also within 2 miles (3 km).
Full-service spa, dining
A full-service spa, 3 outdoor pools, and 11 outdoor tennis courts are featured at this eco-certified hotel. Enjoy beachfront dining and relax with beach cabanas and beach umbrellas. Enjoy the gym and perks like free WiFi and a free area shuttle.
Jul 6, 2023 by Customer Service
We appreciate you taking the time to leave us this feedback, Varazdat.We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. It's upsetting to hear that our team did not go above and beyond to accommodate all of your needs and make you feel welcome and valued. We'll be sure to address your feedback with our team moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.
Jul 5, 2023 by Management
Aloha Joy, Again I am sorry for the pest issues as we have a monthly pest control program and we have reported your comments to them. I am happy to see tour team was able to spray in your room to help. I hope you do come back to visit us when the renovations are complete and you have a much better experience and we can wow you with our new product. You have my contact information please email me so I can oversee your reservation. Mahalo, Yvette
Mar 27, 2023 by Customer Service
Thanks for the perfect rating, James!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Royal Lahaina Resort & Bungalows.
Mar 6, 2023 by Hotel Management
Mahalo for the awesome review
Mar 3, 2023 by Hotel Management
Mahalo and thanks for staying
Feb 16, 2023 by Front Office Manager
Mahalo for staying with us and giving us your feedback.
Feb 16, 2023 by Front Office Manager
Mahalo for staying!!
Jan 9, 2023 by Customer Satisfaction Team
Thank you for sharing your positive feedback!
Dec 12, 2022 by Customer Satisfaction Team
Mahalo for your feedback!
This property is closed from September 29 2023 to December 31 2024 (dates subject to change).
Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At Royal Lahaina Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This eco-certified hotel also offers outdoor tennis courts, a fitness center, and a garden. For a fee, parking is available. Smoking is allowed in designated areas at this Kaanapali hotel.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge
Self parking (surcharge) , Valet parking (surcharge)
Royal Lahaina Resort offers 450 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished lanais. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Royal Ocean Terrace - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Beach Bar - This bar is located on the beach. Happy hour is offered. Open daily.
Royal Scoop - This coffee shop serves breakfast, brunch, lunch, and light fare. Open daily.
Room service (during limited hours) is available.
3 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-130-995-4048-01
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA-130-995-4048-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property uses solar energy. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-Certified Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.