4/10 Poor
Andrea
Business traveler
Sep 17, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked a 2-queen size room at the Mountain Top Inn through Expedia and found out was a Cabin setting and my room was located at the back of the property facing the bushes. There was no direct entry to the room except walking down several steps and pavement to back of the building which would require lifting my suitcase and personal items to room. Furthermore, the location at the back was also isolated and not well lit for safety. There were other cabin rooms around the back but not occupied. There were also signs of cobweb near the cabin I was offered. I expressed my concerns however, i was told that I requested a Cabin and this was the only one that was vacant, and they could not change to another location. I told them I requested the Inn. I was told I would not be refunded if I cancel. They offered a 1 queen size bed cabin room at the front facing the office, which I stayed in. It was also inconvenient, the electrical sockets were not all work, the TV was difficult to access basic news channels and needed my email address to access. I did not have a desk and chair for computer use. I did not have an iron; manager offered an iron. The Manager Mike was very rude; he dismissed all my concerns and said if I did not stay in the back which was offered to me, it was my business, and I should not have travelled alone if I was afraid. His customer service was poor, and he was inconsiderate knowing that the location was not suitable and not what I booked for via Expedia.
Andrea
Stayed 2 nights in Sep 2025
