2/10 Terrible
Michael
May 16, 2025
Disliked: Staff & service
Dreadful service and torture chamber of a room
Check in was terrible. Only one person on duty despite there being a queue of people. Was told at the desk that I had left on my previous visit without paying a restaurant bill. That however was inaccurate, I had checked out on my previous visit and told everything was in order. I therefore assumed that my meal had been debited from the card I had offered as a deposit. As this was in the early hours of the morning and there was a queue of people waiting to check in I left it till the morning when I had an early departure. However as punishment for what the hotel saw as my transgression I was given a room on the top floor right beside the lift. It was like trying to sleep in a box that is subject to constant scraping and thumping. Needless to say I got no sleep even with earplugs in. I complained when I checked out both about the accusation of leaving without paying my restaurant bill and the horror that had been my room. The desk staff said they would deal with the matter by email. I received nothing from them except a copy of my bill.
Michael
Stayed 1 night in May 2025