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Volcano Lodge Hotel & Thermal Experience

4-star property
7 Km West From La Fortuna, La Fortuna, Alajuela 1-855-201-7819
4.6 out of 5
Wonderful!
See all 12 travelocity Reviews

"Very helpful and friendly staff. Concierge services are very good. Restaurant staff an food are excellent. " More

By a verified traveler on Tue 07 Feb 2023

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Hotel Description

Family-friendly 4-star lodge near Termales Los Laureles

In La Fortuna

You'll find Los Lagos Hot Springs and Termales Los Laureles within 2 miles (3 km) of this lodge. Ecotermales Fortuna and Arenal Volcano National Park are also within 3 miles (5 km).

Hot springs, dining

This smoke-free lodge features hot springs, 4 outdoor pools, and a restaurant. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like full breakfast and free self parking.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$174* Per night/room May 30 - May 31

Superior Room (Thermal)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed (Thermal)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Volcano Lodge Hotel & Thermal Experience ratings based on 12 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Volcano Lodge Hotel & Thermal Experience

Everyone (5) Couples (5)
5 out of 5

Posted by on Feb 8, 2023

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Comment from Hotel Management

Mar 6, 2023 by Sales Team

Thank you for your feedback regarding your stay at Volcano Lodge Hotel & Thermal Experience.

5 out of 5
Very helpful and friendly staff. Concierge services are very good. Restaurant staff an food are excellent.

Posted by on Feb 7, 2023

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Comment from Hotel Management

Feb 16, 2023 by Volcano Lodge, Hotel & Thermal Experience

Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We hope on your next travel to Costa Rica you will stay with us again. Best regards!

1 out of 5
Toilet didn’t work and they tried to do a full septic job next to our hot tub while we were on our honeymoon and refused to give us another room. We left after only 1 night.

Posted by on Jan 26, 2023

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Comment from Hotel Management

Feb 16, 2023 by Volcano Lodge, Hotel & Thermal Experience

Thank you for your feedback regarding your stay at Volcano Lodge Hotel & Thermal Experience. We take our guest comments very seriously and always strive to provide the best experiences, which make us daily improve. Thank you again for your review. Best Regards.

5 out of 5
Beautiful, exquisite, friendly! We cannot say enough about this wonderful hotel. We stayed there for 10 days and they made every single day better than the day before. They helped us with excursions, getting cabs into town and arranging transportation to and from the San Jose airport. The grounds are absolutely exquisite. Make sure and get a room with a private thermal spa.

Posted by , from DEARBORN on Mar 4, 2022

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Comment from Hotel Management

Mar 5, 2022 by Volcano Lodge, Hotel & Thermal Experience

Dear Sherry! Thank you so much for your feedback regarding your stay at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to Costa Rica you will stay with us again. Best regards!

5 out of 5
The Volcano Lodge Hotel is next-level amazing. Perfect location for exploring everything the area has to offer. Went on a hanging-bridges tour, swam in the La Fortuna waterfall and did a volcano hike. The front desk staff and restaurant staff at the lodge are all courteous and helpful. The thermal springs here are next level. I stayed in the superior room with a private spring in the back. After dinner each night I would go to the community spring (with the swim up bar) and it was amazing. Afterwards I would return to my room and continue relaxing. Great food at the restaurant, and awesome cocktails. This is a dream property and was the perfect hotel to start my two week trip through Costa Rica. All the tours I booked picked me up from the hotel so I didn't need a car to explore the area. Top notch staff, next level hot-springs, one of the best properties Ive ever stayed at!

Posted by on Jan 6, 2022

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Comment from Hotel Management

Jan 12, 2022 by Flor Alvarado, Sales Team

Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to Costa Rica you will stay with us again. Best regards!

5 out of 5
Good restaurant. Really enjoyed the hot pools. Rooms and service were very nice. i would go there again.

Posted by , from Fort Worth on Nov 28, 2021

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Comment from Hotel Management

Dec 2, 2021 by Flor Alvarado, Sales Team

Hello Darrell! Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to Costa Rica you will stay with us again. Best regards!

5 out of 5
Gorgeous property! We had a room with a private thermal pool which was wonderful. Swim up pool bar was a lot of fun. Excellent breakfast.

Posted by , from Santa Ana on Nov 28, 2021

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Comment from Hotel Management

Dec 2, 2021 by Flor Alvarado, Sales Team

Hi Lisa! Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to Costa Rica you will stay with us again. Best regards!

5 out of 5
Great hotel. Bathroom could use some updating. TV's in rooms could be larger. They are very small!

Posted by on Nov 6, 2021

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Comment from Hotel Management

Nov 6, 2021 by Flor Alvarado, Sales Team

Thank you for staying with us at Volcano Lodge Hotel & Thermal Experience. We are glad to know that you enjoyed your stay with us and genuinely appreciate the positive feedback. We hope on your next travel to Costa Rica you will stay with us again. Best regards!

4 out of 5
The grounds are excellently manicured. Seriously beautiful. The staff was so helpful every moment we needed them. The shuttle drivers were so nice and helpful, the restaurant staff and food was excellent. We very much enjoyed our stay.

Posted by on Apr 28, 2021

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Comment from Hotel Management

May 9, 2021 by Flor Alvarado, Departamento de Reservaciones

Dear guest, thank you for taking the time to share your lovely experience with us. Is good to read your comment about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. Warmest regards,

5 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

May 9, 2021 by Flor Alvarado, Departamento de Reservaciones

Thanks for your rating. Kind regards!

About the Volcano Lodge Hotel & Thermal Experience

Location 7 Km West From La Fortuna, La Fortuna, Alajuela 50-4417

Property Features

Volcano Lodge Hotel & Thermal Experience offers its guests hot springs, 4 outdoor swimming pools, a sauna, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Volcano Lodge Hotel & Thermal Experience. Free self parking is available. This 4-star La Fortuna lodge is smoke free.

  • 1 floor
  • 66 guestrooms or units
  • 2 bars or lounges
  • Built in 1999
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Lockers available
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Volcano Lodge Hotel & Thermal Experience offers 66 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to patios. 32-inch LCD televisions come with digital channels. Bathrooms include showers and hair dryers. This La Fortuna lodge provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private patio
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 10 AM.

Restaurante Sura - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Arenal Lobby Bar - This bar serves lunch and dinner. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Playground on site
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hot springs on site
  • Kayaking nearby

Spa Services

There are 2 hot springs open between 10:00 AM and 10:00 PM.

  • Number of hot springs - 2

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Volcano Lodge & Springs
  • Volcano Lodge & Springs Fortuna
  • Volcano Springs
  • Volcano Springs Fortuna
  • Volcano Lodge Springs La Fortuna
  • Volcano Lodge Hotel Thermal Experience La Fortuna
  • Volcano Springs La Fortuna
  • Volcano Lodge Hotel Thermal Experience
  • Volcano Thermal Experience La Fortuna
  • Volcano Thermal Experience
  • Volcano & Thermal Experience
  • Volcano Lodge Hotel & Thermal Experience Lodge
  • Volcano Lodge Hotel & Thermal Experience La Fortuna
  • Volcano Lodge Hotel & Thermal Experience Lodge La Fortuna

You should know

  • Hot springs access available from 10:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.