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4.6 out of 5

"Very nice hotel beautiful grounds and nice hot springs. Staff work very hard. " More

By a verified traveler on Sun 18 Mar 2018

Hotel Description

Family-friendly 4-star lodge near Ecoglide Arenal Park

La Fortuna retreat

Within 2 miles (3 km) of this La Fortuna lodge, you'll find Ecotermales Fortuna and Arenal Volcano National Park. Also, Ecoglide Arenal Park is within 3 miles (5 km) and Arenal Adventure World is within 6 miles (10 km).

Renovated in 2014

This traditional lodge features hot springs, 4 outdoor pools, and a restaurant. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, patios

Featuring conveniences like refrigerators and coffee/tea makers, the 66 guestrooms also offer free WiFi and LCD TVs with digital channels. Other amenities include patios, room service, and ceiling fans.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$124 per night

Superior Room (Thermal)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed (Thermal)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Volcano Lodge Hotel & Thermal Experience ratings based on 21 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Volcano Lodge Hotel & Thermal Experience

Everyone (12) Couples (2) Family (1)
5 out of 5
Wonderful view of Arenal Volcano. Beautiful grounds, pool area and thermal experience. Excellent breakfast buffet included. On site restaurant offered varied menu. Helpful staff.

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 6, 2019 by Gerardo Pérez H

Dear customer, thank you for your positive review. We are happy to see your stay was very good and that you enjoyed all our facilities and servicies. Once again, thank you for your feedback. Warmest regards,

4 out of 5
The rooms are dated and small, but the pools, hot springs, and staff more than make up for it!

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 19, 2019 by Gerardo Pérez H

Dear guest, thank you for your time to evaluating us. We are happy to see that your stay was good. As you mentioned, we have relaxing hot springs and professional staff. We will consider your contribution about the rooms to improve in it. Once again, thank you for your feedback.

4 out of 5
Property was beautifully landscaped and tranquil. Staff was friendly and helpful.

Posted by on Feb 26, 2019

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Comment from Hotel Management

Feb 28, 2019 by Gerardo Pérez H

Dear customer, thank you for your excellent review. We are very happy to see that your stay was very good. We hope you enjoyed all our facilities. Kindest regards,

5 out of 5

Posted by on Jan 15, 2019

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Comment from Hotel Management

Jan 17, 2019 by Gerardo Pérez H

Hola, muchas gracias por su valoración. Saludos,

5 out of 5
Lovely hotel. Quiet location but very near to everything Excellent food.

Posted by , from Los Angeles, CA on Sep 24, 2018

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Comment from Hotel Management

Sep 24, 2018 by Gerardo Pérez H

Hello Abbe, thank you for your lovely comment. We are pleased to read that your stay was very good. We hope you can come back soon. It will be a pleasure to serve you again. Best regards,

5 out of 5
Very nice hotel beautiful grounds and nice hot springs. Staff work very hard.

Posted by , from california on Mar 18, 2018

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Comment from Hotel Management

Mar 19, 2018 by Gerardo Pérez H.

Hello Gracie, thank you for your time to evaluating our service in general. We are happy to read you enjoyed of our grounds and hot springs. Please do not hesitated to visit us in a near future. Best regards,

5 out of 5

Good hotel

The private hot spring off our patio in the superior rooms was well worth the extra $. Food was ok, Not a ton of options. Breakfast again was OK. It was the same every day, which wasn’t bad. Grounds were meticulous. Every day we had a different towel animal on our bed which was really cute

Posted by on Jan 14, 2018

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Comment from Hotel Management

Jan 17, 2018 by Gerardo Pérez H.

Dear customer, we want to thank you for your time and effort to evaluate our services. As you say, we have beautiful grounds, relaxing hot springs and a magnificent view of Arenal Volcano. We are pleased to read you had a wonderful experience in our lodge and that you enjoyed of all our facilities. Once again thank you for choosing Volcano Lodge & Springs for your stay. Best regards,

4 out of 5

Located 10 minutes from La Fortuna

Pros: Clean facilities. Hard working staff appreciated
Location: Between La Fortuna and lake Arenal. Man made hot springs onsite, nice and clean
Dining facilities exceeded expectations, good food and service. The facilities were all in good working order. Good teamwork. We would return. Located beside local small highway. Family oriented

Posted by , from bc canada on Mar 10, 2017

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Comment from Hotel Management

Mar 15, 2017 by Gerardo Pérez H.

Dear customer, we want to give you the thanks for your time in evaluate our services. The opinion of all our customer is very important beacuse help us to improve in all our procedures. We are glad to read that your stay was very good with us. Once again thank you for your feedback. Best Regards,

5 out of 5

Lovely place

Pros: Everything
Cons: A doorknob on the patio door
Location: We just stayed overnight
After the treacherous drive from San Jose' we were comforted by a safe, comfortable, and lovely kept place with great amenities

Posted by on Sep 27, 2016

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5 out of 5

Wonderful stay all around!

This is a beautiful hotel right very close to all of La Fortuna's amenities. The staff is terrific and very helpful with tours, directions, and just general information about the town and resort. The hot springs are so nice and the lower pool bar has a great two for one happy hour -- can't beat 4 drinks for $14! The restaurant, Sura, was great for dinner and the buffet breakfast had a great variety of items, especially true Costa Rican food. I would absolutely stay at this hotel again and would recommend it to anyone! Our hotel room did not have the thermal pools off our patio unfortunately, however we did have a great view of the volcano on most days and the grounds are beautiful.

Posted by , from Holland, PA on Aug 3, 2016

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About the Volcano Lodge Hotel & Thermal Experience

Location 7 Km West From La Fortuna, La Fortuna, Alajuela 50-4417

Property Features

Volcano Lodge Hotel & Thermal Experience offers its guests 4 outdoor swimming pools and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. Hot springs, spa services, and a terrace are also featured at the family-friendly Volcano Lodge Hotel & Thermal Experience. Free self parking is available. A complete renovation of Volcano Lodge Hotel & Thermal Experience was completed in November 2014. This 4-star La Fortuna lodge is smoke free.

  • 1 floor
  • 66 guestrooms or units
  • 2 bars or lounges
  • Built in 1999
  • Breakfast available (free)
  • Dining venue
  • Swim-up bar
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: San Jose (SJO-Juan Santamaria Intl.) (121.2 km / 75.3 mi)
  • Parking: Free self parking

Room Amenities

Volcano Lodge Hotel & Thermal Experience offers 66 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to patios. 32-inch LCD televisions come with digital channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Private patio
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6:30 AM to 10 AM.

Restaurante Sura - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Arenal Lobby Bar - This bar serves lunch and dinner. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails on site
  • Horse riding/rental on site
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hot springs on site
  • Kayaking nearby
  • Scooter/moped rentals nearby

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 1
  • Reflexology
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Volcano Lodge Hotel & Thermal Experience

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel reserves the right to pre-authorize the credit card for any bookings where payment for the stay will be made on site instead of at the time of booking. The credit card used for booking must be presented upon arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No elevators
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Volcano Lodge & Springs
  • Volcano Lodge & Springs Fortuna
  • Volcano Springs
  • Volcano Springs Fortuna
  • Volcano Lodge Springs La Fortuna
  • Volcano Lodge Hotel Thermal Experience La Fortuna
  • Volcano Springs La Fortuna
  • Volcano Lodge Hotel Thermal Experience
  • Volcano Thermal Experience La Fortuna
  • Volcano Thermal Experience

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the lodge before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.