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Hotel Description

5-star ski-in/ski-out hotel near La Clusaz Ski Resort

Winter getaway

You'll find La Clusaz Ski Resort and Aravis Aquatic Park within a 15-minute walk of this La Clusaz hotel. Le Hameau des Alpes and Tete de Cabeaux Ski Lift are also within 3 miles (5 km).

Luxury amenities

This luxury hotel features ski-in/ski-out access, a full-service spa, and 2 restaurants. Enjoy the free ski shuttle and onsite ski storage. Families will appreciate the arcade/game room, onsite laundry facilities, and free childcare.

Free WiFi, Smart TVs

The 54 soundproofed guestrooms offer free WiFi and 24-hour room service. Smart TVs, minibars, and espresso makers are also available.

Junior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$285* Per night/room Aug 22 - Aug 23

Suite Privilege

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Privilege Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. At the end of the day, order après-ski drinks at the hotel's bar. There are 2 restaurants on site, along with a snack bar/deli. Public spaces have free WiFi. This luxury hotel also offers ski storage, an indoor pool, and a health club. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star La Clusaz hotel.

  • 1 building
  • 54 guestrooms or units
  • 2 dining venues
  • Built in 2010
  • Bar or lounge
  • Deli
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Ski equipment storage
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Geneva International Airport (GVA) (69.7 km / 43.3 mi)
  • Property shuttles: Free area shuttle within 7 km and ski shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Au Coeur du Village offers 54 accommodations with minibars and espresso makers. Smart televisions are featured in guestrooms. Bathrooms include slippers and children's slippers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Espresso maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Safe
  • Slippers
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom
  • Children's slippers

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Le Cinq - This fine-dining restaurant serves dinner only.

Le Coeur - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Downhill skiing on site
  • Cross-country skiing nearby

Spa Services

Cristal SPA has 6 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Ayurvedic treatments
  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: EUR 25 per pet, per day

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night for adults; EUR 3.00 per night for guests up to 18 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 30 for adults and EUR 15 for children (approximately)
  • Pet fee: EUR 25 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Au Coeur Village
  • Au Coeur Village Hotel
  • Au Coeur Village Hotel La Clusaz
  • Au Coeur Village La Clusaz
  • Au Coeur du Village Hotel
  • Au Coeur du Village La Clusaz
  • Au Coeur du Village Hotel La Clusaz

You should know

  • Pool access available from 8 AM to 10 PM.

Awards & Affiliations

The property is a member of Relais & Chateaux.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.