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The Face Suites Kuala Lumpur

5-star property
1020, Jalan Sultan Ismail, Kuala Lumpur, 1-855-201-7819
3.0 out of 5
See all 1 travelocity Reviews

"I stayed in one of the bigger rooms on the 32nd floor. This hotel is very new so the room itself is good. However, I felt that the people working at t ... " More

By a verified traveler on Wed 10 Aug 2016

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Hotel Description

5-star luxury aparthotel near Petronas Twin Towers

Heart of Kuala Lumpur

Your stay at this Kuala Lumpur City Centre aparthotel places you within 2 miles (3 km) of Petronas Twin Towers and Suria KLCC Shopping Centre. KLCC Park and Pavilion Kuala Lumpur are also within 2 miles (3 km).

Onsite dining, 2 outdoor pools

This aparthotel features 2 restaurants, 2 outdoor pools, and a gym. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. You'll appreciate the a rooftop terrace, bar/lounge, and coffee shop.

Free WiFi, kitchenettes

The 200 apartments feature well-equipped kitchenettes with refrigerators, microwaves, and dishwashers, as well as LED TVs with satellite channels. Other amenities include washers/dryers, free WiFi, and room service.

Superior Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
$82* Per night/room Feb 13 - Feb 14

Premier Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Grand Premier

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Face Suites Kuala Lumpur ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for The Face Suites Kuala Lumpur

Everyone (1)
3 out of 5

Great hotel. Service could be better!

I stayed in one of the bigger rooms on the 32nd floor. This hotel is very new so the room itself is good. However, I felt that the people working at the hotel are not very experienced. On my first day of stay, I realized that both shower stalls in the room were clogged so I had to get someone to come up and clean it up for us. The maintenance person told me that good amount of toilet paper was stuck inside and I was thinking the group that used the room before had done that. Next day I realized it was the cleaning people who use excessive amount of tissue for cleaning purposes. I could see some pieces of toilet paper stuck on the shower stall floor! I believe they use toilet paper to dry off the floor in the bathroom. Also, they do a horrible job! The rooms only got "dirtier" after it had been made up, and you can refer to the photos I attached. Disgusting. Only reason I picked this hotel was its pool, and the pool was very nice! Couldn't ask for a better view! Yet rhis hotel for some reasons let people smoke at the poolside and the swimming poolside was full of used cigarette literally everywhere. One night around 11pm, I ran into this Indian family who were literally partying at the pool with their music on and the hotel staff there did not say a word. That family was bursting out music on their speaker, dancing, and smoking hookah. Yes, hookah. Yet nobody stopped them.

Posted by , from Los Angeles on Aug 10, 2016

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About the The Face Suites Kuala Lumpur

Location 1020, Jalan Sultan Ismail, Kuala Lumpur, 50250

Property Features

As a guest of The Face Suites Kuala Lumpur, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury The Face Suites Kuala Lumpur also features a rooftop terrace, concierge services, and laundry facilities. For a fee, parking is available.

  • 200 guestrooms or units
  • 51 levels
  • 2 dining venues
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Kuala Lumpur Masjid Jamek Station (1.8 km / 1.1 mi)
  • Metro station: Bukit Nanas Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Face Suites Kuala Lumpur offers 200 air-conditioned accommodations with washers/dryers and safes. 42-inch LED televisions come with satellite channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers, bathrobes, bidets, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Cafe iL Viso - This café specializes in international cuisine and serves light fare only.

Deep Blue - This rooftop bar specializes in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 90 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Face Suites Kuala Lumpur

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve rollaway/extra beds

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

All guests must show a valid passport. This is the only form of identification that is accepted at this property.

The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe & Clean (Malaysia)
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 300.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 90 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Face Suites Kuala Lumpur
  • Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur
  • Face Suites Aparthotel
  • Face Suites
  • The Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur Kuala Lumpur
  • The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.