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"Great location. The hotel is in a shopping mall which had many great restaurants and a supermarket, making it very convenient for guests. Close to the ... " More

By a verified traveler on Wed 13 Feb 2019

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Hotel Description

5-star luxury hotel near Suria KLCC Shopping Centre, connected to a shopping center

City center retreat

Your stay at this Kuala Lumpur City Centre hotel places you within 2 miles (3 km) of Suria KLCC Shopping Centre and Petronas Twin Towers. KLCC Park and Pavilion Kuala Lumpur are also within 2 miles (3 km).

Poolside dining

This luxury hotel includes 5 restaurants, an outdoor pool, and a gym. Families will appreciate the children's pool and onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$73* Per night/room Feb 19 - Feb 20

Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King room - Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive King room - Mountain view

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree by Hilton Hotel Kuala Lumpur ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Kuala Lumpur

Family (1)
2 out of 5
Rainfall shower head was loose and after 2 days still not fixed. Very disappointing in the handling of the sitauation. Reported it around 10am in the morning before leaving for breakfast, came back at 5 pm in the afternoon, still not fixed, next morning report again. problem still not fixed. Disappointed, this is not a 5 star hotel,

Posted by on Nov 28, 2019

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Comment from Hotel Management

Dec 3, 2019 by Stephen Magor

Dear Valued Guest, Thank you for leaving us your honest feedback regarding your recent experience with us. I'm disappointed to learn that your stay here did not live up to your expectations due to a lapse in standards with regard to certain aspects of our services, particularly our team's slow response to the defects in your bathroom fixtures you had previously reported. On behalf of them, I sincerely apologise for this and would like to reassure you that your feedback has been relayed to the respective department heads for further service refinements to ensure that this does not happen again in the future. I hope to have the opportunity to welcome you back here next time for a renewed stay and with a much-improved impression of our hotel. Sincerely, Stephen Magor General Manager

5 out of 5
Great location. The hotel is in a shopping mall which had many great restaurants and a supermarket, making it very convenient for guests. Close to the towers and metro, excellent hotel!!

Posted by on Feb 13, 2019

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Comment from Hotel Management

Feb 13, 2019 by Stephen Magor

Dear Valued Guest, Thank you for leaving us with a great review. I am pleased to hear that you found our hotel's location to your liking and look forward to welcoming you back to DoubleTree by Hilton Kuala Lumpur again soon. Sincerely, Stephen Magor General Manager

About the DoubleTree by Hilton Hotel Kuala Lumpur

Location 348 Jalan Tun Razak, Kuala Lumpur, 50400

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 18 to November 30:

  • Bar/Lounge

Property Features

DoubleTree by Hilton Hotel Kuala Lumpur offers its guests a children's pool, an outdoor pool, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi for a fee. A business center and limo/town car service are available. Event space at this hotel measures 37000 square feet (3437 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury DoubleTree by Hilton Hotel Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 1 building
  • 538 guestrooms or units
  • 23 levels
  • 5 dining venues
  • 2 bars or lounges
  • 37000 sq ft of conference space
  • 3437 sq m of conference space
  • Built in 1994
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Train station: Kuala Lumpur Masjid Jamek Station (4.9 km / 3 mi)
  • Metro station: Ampang Park Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel Kuala Lumpur offers 538 accommodations with MP3 docking stations and minibars. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Kuala Lumpur hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Makan Kitchen - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner.

Tosca Italian Trattoria - This poolside restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

The Food Store - This café serves lunch and dinner. Open daily.

Cellar Door - This wine bar serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Axis Lounge - This bar serves light fare only. Happy hour is offered. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

The executive lounge is currently closed until further notice. Guests booked in executive rooms receive benefits (light refreshments and snacks) at the Axis lounge located in the lobby.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 130.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at DoubleTree by Hilton Hotel Kuala Lumpur

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and CleanStay (Hilton).

  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 12
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines Safe & Clean (Malaysia)
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 64.00 per person (approximately)
  • Fee for in-room wireless Internet: MYR 49 per night (rates may vary)
  • Fee for wireless Internet in public areas: MYR 49 per day (rates may vary)
  • Airport shuttle fee: MYR 340 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 130.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Kuala Lumpur
  • DoubleTree Hilton Kuala Lumpur
  • DoubleTree Hotel Kuala Lumpur
  • DoubleTree Kuala Lumpur Hilton
  • DoubleTree Kuala Lumpur Hotel
  • Hilton DoubleTree Hotel Kuala Lumpur
  • Hilton DoubleTree Kuala Lumpur
  • Hilton Kuala Lumpur DoubleTree
  • Hotel DoubleTree Hilton Kuala Lumpur
  • Kuala Lumpur Hilton DoubleTree
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel
  • DoubleTree by Hilton Hotel Kuala Lumpur Kuala Lumpur
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.